SUMMARY

• Qualified professional with significant wholesale, retail, and manufacturing experience in Software Implementation, Network Monitoring, QA and Application Development, ERP - integration and E-Commerce.
• Application Performance Monitoring - Using Confidential APM and UEM tools to optimize application performance and identify performance bottlenecks in web applications and provide solutions. Identify opportunities through Confidential and drill down to do root cause analysis for insights.
• Implement Confidential Application Performance Monitoring tool in client environments.
• Performed Load Tests for major Retail Telecommunication and Banking clients.
• Spearheaded implementation of the AMR Application & Network Monitoring Project, saving the customer approximately 400k. When I arrived, the Network Monitoring Application was in a disarray due to improper configuration and maintenance issues.
• Due to this, the customer was losing confidence in the Monitoring tool as well as the monitoring team.
• Able to resolve all issues within four months, thereby gaining customer confidence and satisfaction.
• Designed and implemented the customer interface for the Application & Network Monitoring tool.
• Created and implemented the dashboards and the customer web interface, which was not available from the out of the box Monitoring Tool.
• Designed and implemented the customer VPN monitoring system, thus saving costly down time. Created scripts and the web interface to automatically monitor the VPN and alert the Admin if the VPN is unavailable or slow.
• Designed and implemented a monitoring system for all probes and robots, measuring down time, disk space, data collection etc. The out of the box Application & Network tool lacked a proper interface for monitoring its own probes and robots. I created scripts and the web interface to monitor all probes and robots automatically and alert if any of them are offline.
• Configured and implemented Cacti to pull in SNMP traffic from the monitoring tools and display in a dashboard. Implemented the Open Source Network Monitoring tool, Cacti, to pull in SNMP traffic from the probes and display in a dashboard in the NOC.

TECHNICAL SKILLS

• AWS
• Windows
• AIX
• Sun Solaris
• Linux
• HP Unix
• VMWare

PROFESSIONAL EXPERIENCE

Confidential, Dallas, TX

Lead APM Consultant

Responsibilities:

• Leading the Confidential Application Monitoring implementation on Applications Servers
• Deployed on a POC for Confidential SaaS at Confidential, London UK.
• Monitor in real-time the performance of End to End transactions.
• Implement Monitoring for Confidential environment to improve productivity and Proactive alerting via Infrastructure monitoring tools.
• Engineered Performance Testing solutions via Confidential Load Testing
• Proactively detect issues that are impacting Confidential ’s customers.
• KPIs calculated for the purpose of real-time Level 1 dashboards.
• Configure SaaS monitoring of SFDC using Browser Extension.
• Configure AWS Service Monitoring for S3 buckets, CloudFront, API Gateways and Elasticsearch.
• Setup PaaS integration for MongoDB Atlas.
• Create Synthetic Monitors.

Environment: Windows, Linux, AWS

Confidential

Responsibilities:

• Deployed on a project at Confidential, Irving, TX.
• Transition and Deployment of the Monitoring tool from Confidential to Speed Curve and Rigor.
• Installing, configuring & integrating Confidential APM products on Organization’s Data Center environment consisting of Windows Linux Servers.
• Upload Speed Curve data to Splunk using Jenkins job.
• Load testing with JMeter and Soasta.
• Work closely with application development teams during release rollout to analyze application performance impact and troubleshoot issues.

Environment: Windows, Linux, AWS

Confidential, Dallas, TX

Performance Monitoring/Network Administrator

Responsibilities:

• Deploy Confidential in Amazon Cloud environment.
• Application Performance Management, analysis and troubleshooting in a SaaS environment.
• Design & configure performance metrics and monitoring with meaningful and actionable alerts.
• Identifying and resolving system bottlenecks by interpreting technical data.
• Develop real-time application dashboards showing overall system health, reliability and performance.
• Understanding of throughput, latency, client and server resource utilization, multi-threading, caching and overall memory management.
• Experience with RedHat Linux, Apache, HTML5, Angular JS, VMWare, JBoss, Tomcat, MySQL and Oracle.
• Experience with AWS Stack (ELBs, EC2, S3, VPC, CloudWatch, CloudFront, EBS, RDS, etc.).
• Provide Internal customers with guidance on Confidential implementation strategy, potential performance improvements and train customers on Confidential usage.
• Application Performance Monitoring - Using Confidential APM and UEM tools to optimize application performance and identify performance bottlenecks in web applications and provide solutions. Identify opportunities through Confidential and drill down to do root cause analysis for insights.
• Partner with application development, application support, and other IT infrastructure resources to define measurement frameworks, develop KPI's and performance dashboards.
• Monitoring and analyzing session data to understand customer behavior and identify site issues that are adversely impacting the applications being monitored.
• Create alerts, scorecards, Business transactions, reports, and dashboards to support growing business needs.
• System Administrator for on-premise Appmon, LogicMonitor, email servers and collectors.
• Administrator for Email delivery service (SendGrid) used by Confidential Applications.
• Work with Jenkins, Stash, Source tree, GitHub and Salt for version control.

Environment: Windows, Linux, AWS

Confidential, Dallas, TX

Enablement Services Consultant

Responsibilities:

• Implement the Application Performance Monitoring modules at customer sites.
• Provide customers with guidance on implementation strategy, potential performance improvements and train customers on our APM products and best practices.
• These include the following modules of the Confidential /Gomez tool: Business Service model and SLA's
• Real User monitoring
• Synthetic monitoring
• Java/.Net monitoring
• Server Monitoring
• Network monitoring
• Load Testing
• Application Performance Monitoring
• Application Vantage - deep dive network and application analysis tool.

Environment: Windows, AIX, Sun Solaris, Linux, HP Unix, VMWare

Confidential, Dallas, TX

Vantage Analyst

Responsibilities:

• Implemented and maintained the Confidential Network and Application monitoring module at Confidential .

Environment: Windows, Linux

Confidential, Dallas, TX

Post-Sales Support Representative

Responsibilities:

• Performed the following tasks using the Vantage suite of monitoring tools:
• ITSM Implementation Assurance - Implement and train clients on the use of the tool.
• Proof of Concept/Proof of Value - Demonstrate the value of our tools to clients.
• Application Production Readiness - Use Vantage tools to prep applications before they are deployed to production.

Environment: Windows, AIX, Sun Solaris, Linux, HP Unix

Confidential, Dallas, TX

IT Consultant

Responsibilities:

• Installed Confidential products in the client environments, created shell scripts to customize applications and trained the staff in the use of the products.
• Used ETL tools to convert databases.
• Ported Enterprise Java Beans from Jonas Application Server to WebLogic Enterprise Server 6.1. Created WebLogic containers and converted deployment descriptors from Jonas to WebLogic.
• Used QALoad Conductor and Development Workbench to write scripts and load test applications.
• Converted a suite of programs in the IBM AS/400 environment for a major US apparel manufacturing company. Converted programs written in RPG II and III using the windowing method. OCL procedures, CL programs, Sort statements, Open Queries, Physical and Logical Files were made Year 2000 compliant.

Environment: IBM AS/400, Windows, Confidential Tools.