IT Support Technician Resume

SUMMARY

Ability to solve complex problems, ability to trace issues to root the source, and excellent analytical skills
Extensive familiarity with Microsoft SQL Server Management., MySQL Database Management, SQL Oracle, and MS Access.
Experienced in creating and altering Tables, Views, Stored Procedures, Functions, and Constraints
Knowledge of Java and moderate skills of Java coding on various software.
Knowledge of Coding, Software Development Life Cycle, Debugging, and Testing.
Extensive familiarity with Visual Studio.Net 2012/2013/2015/2017
Experienced in VB.NET, HTML, CSS, CSS3 and JavaScript
Able to develop and design an application using .NET
To obtain a professional position in the industry utilizing my relevant experience, problem - solving skill, and technical skills.

TECHNICAL SKILLS

Programing Language: Java, C#, MySQL, SQL, Python, HTML, CSS, VB.Net

Software: Visual Studio 15-19, Visual Studio Code, PyCharm, Visible Analysis, Eclipse, Oracle, Microsoft SQL Management System, MySQL Workbench, Adobe Photoshop, Adobe Premiere, Kodu, MS Office (Excel, Access, etc.)

Operating System: Windows (2000, XP, Vista, 7, 10), Mac OS, Linux)

PROFESSIONAL EXPERIENCE

IT Support Technician

Confidential

Responsibilities:

Developing and Testing the Ivanti Heat ticketing system for the IT Department.
Use Lansweeper and Kace to monitor and maintain company equipment, deploy scripts for remote install/uninstall.
Generating daily stats report for the upper management by utilizing SSMS.
Leading company equipment refresh project and Spirit season deployment.
Install and maintain the company’s computer system and network.
Update software image, implement updated drivers on the Server, develop written technical instructions and documentation.
Maintaining updated data on the equipment and third-party vendor’s equipment.

IT Support Technician

Confidential

Responsibilities:

Initial contact with the customer to gather information
Respond to request for technical support in person via phone and remotely for Windows and Mac OS.
Imaging computers and providing support for in-house and in-field users.
Resolve customer problems with equipment and software.
Troubleshoot, repair, install, and image computers.
Used good problem-solving skills for problems.
Excellent communication and writing skills.

Supervisor

Confidential

Responsibilities:

Responsible for the main server and POS system maintenance
Responsible for all operating activities including supervision of a three-person staff served approximately 100 customers and provided an outstanding coffee shop experience.
Greeted customers warmly, acknowledging regular clientele, and encouraging pro- saving promotions and new products
Resolved customer concerns while maintaining a calm attitude even during high- volume times and challenging circumstances
Responsible for counting cash drawers and ensuring the accuracy of money count and contents of safe each night
Assisting customers and resolving all work associated queries.

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