SUMMARY

• Senior Business Management & IT Management Professional with 18 years of Financial Services and 8 years of healthcare management experience, seeks fulltime management opportunity.
• Experienced Product/Project Management Office professional who utilizes PMI standards and formal project methodologies in support of full project life - cycle new and enhanced software and hardware development - product enhancement - and quality assurance management opportunities.
• Proven ability to successfully build and lead new or existing onsite and/or remote teams within diverse organizations.
• Proven ability to successfully direct, lead and manage linear and cross-functional teams on business-critical projects for prestigious Fortune 1000/500/100 corporations.
• Experienced in managing and collaborating with domestic & international teams, third-party vendors and consulting firms.
• Proven track record of achieving outstanding financial performance by meeting or exceeding project, revenue and profit goals while also cutting costs.
• Exceptional negotiation and collaboration skills that serve to enhance proven business management experience.

PROFESSIONAL EXPERIENCE

Senior Technology Program Manager

Confidential, Deerfield, IL

Responsibilities:

• Onboarding of Boeing Corporation for Walgreen’s: Coordinated multiple file transfers and testing to allow for Boeing to be onboarded in time for 1/2/21 insurance processing.
• Project Two: New Digital Store Creation to account for Prescription Overflow for Walgreen’s: Coordinated build-out of a new digital store for Walgreen’s to allow for the overflow of new prescriptions tied to an existing store.
• Project Three: California / New York Specialty Labeling Projects: Coordinated build-out of a new Specialty Labeling process to occur in Florida that would be able to handle unique label designs for New York & California that meet specific mandated label coding aesthetics.
• Responsibilities and Accountabilities for this role and these projects included the following:
• Collaboratively worked with and managed all aspects of the internal business and external vendor relationships between Alliance, 3rd Party Vendors, Project Stakeholders, PMO, IT Security, Compliance, Internal Governance, Procurement and Legal divisions.
• Accountable for creation and management of all supporting project documentation: Project Scheduling, Status Reporting, Risk Management, Resource Management and Financial Reporting.
• Held weekly status meetings with 3rd party vendors, development teams and management to provide clear, concise and effective communications to all parties, while also discussing and resolving /mitigating any issues and risks that were identified.

Senior Technology Program Manager

Confidential, Waukegan, IL

Responsibilities:

• Collaboratively worked with and managed all aspects of the internal business and external vendor relationships between AbbVie, 3rd Party Vendors, Project Stakeholders, PMO, IT Security, Compliance, Internal Governance, Procurement and Legal divisions.
• Accountable for creation and management of all supporting project documentation: Project Scheduling, Status Reporting, Risk Management, Resource Management and Financial Reporting.
• Held weekly status meetings with 3rd party vendors, development teams and management to provide clear, concise and effective communications to all parties, while also discussing and resolving /mitigating any issues and risks that were identified.
• Collaboratively worked with and managed all aspects of the internal business and external vendor relationships between Project Stakeholders, 3rd Party Vendor, PMO, IT Security, Compliance, Internal Governance, Procurement and Legal divisions to create the overall phased plan for decommissioning the SharePoint 2013 and the Azure cloud-based SharePoint Online platforms and converting all files and data over to a new platform that houses the most current version of SharePoint.\, integrating it into all facilities.
• Accountable for creation and management of all supporting project documentation: Project Scheduling, Status Reporting, Risk Management, Resource Management and Financial Reporting.
• Held weekly status meetings with 3rd party vendors, development teams and management to provide clear, concise and effective communications to all parties, while also discussing and resolving /mitigating any issues and risks that were identified.

Senior Laboratory Technology Manager

Confidential, Houston, TX

Responsibilities:

• Managed all phases of the ELN pilot platform build project that would allow the users at 40+ labs to integrate and utilize the upgraded LIMS application systems on a uniform mobile device (tablet) Platform.
• As Senior Laboratory Technology Manager, I collaboratively worked with and managed all aspects of the internal business and external vendor relationships between MD Anderson Management, Accenture, 3rd Party Vendors, Project Stakeholders, PMO,IT Security, Compliance, Internal Governance, Procurement and Legal divisions.
• Accountable for creation and management of all supporting project documentation: Project Scheduling, Status Reporting, Risk Management, Resource Management and Financial Reporting - as well as creation of the vendor RFP questionnaire and scoring model.
• Held bi-weekly status meetings with 3rd party vendors, development teams and management to provide clear, concise and effective communications to all parties, while also discussing and resolving /mitigating any issues and risks that were identified.
• Re-negotiated vendor contracts for work to be performed and was able to cut over $136,000 off the $500,000 budget.
• Managed all phases of the LIMS platform and data upgrade and integration pilot project - which involved over 40 labs initially.
• As Senior Laboratory Technology Manager, I collaboratively worked with and managed all aspects of the internal business and external vendor relationships between MD Anderson Management, 3rd Party Vendors, Project Stakeholders, PMO, IT Security, Compliance, Internal Governance, Procurement and Legal divisions.
• LIMS systems included the following: BA LIMS, GDA LIMS, LabArchive, LabWare

Senior PMO Cyber Security Program Manager

Confidential

Responsibilities:

• Managed all phases of the cloud-based Cyber Security Threat Intelligence application development platform build project.
• As Security Monitoring and Operations PMO Program manager, I collaboratively worked with and managed all aspects of the internal business and external vendor relationships between Takeda Senior Management, Project Stakeholders, PMO,IT Security, Compliance, Procurement and Legal divisions
• As well as the 3rd party vendor application development teams and external Cyber Security software platform development vendors: ThreatConnect, CrowdStrike, VirusTotal and RiskIQ.
• Accountable for creation and management of all supporting project documentation: Project Scheduling, Status Reporting, Resource Management and Financial Reporting.
• Managed all phases of the cloud-based Cyber Security Threat Intelligence Platform Integration / Consolidation/ Application development project.
• Collaboratively worked with and managed all aspects of the internal business and external vendor relationships between Takeda & Shire Senior Management, Project Stakeholders, PMO, IT Security, Compliance, Procurement and Legal divisions - as well as the 3rd party vendor development team and external Cyber Security software platform application development vendors: RecordedFuture, FireEye, ThreatConnect and Anomaly.
• Accountable for creation and management of all supporting project documentation: Project Scheduling, Status Reporting, Resource Management and Financial Reporting.

Senior Laboratory Technology Audit/Data Validation Manager

Confidential

Responsibilities:

• Reviewing, approving, and authoring project documentation associated with the SDLC to support the Corporate, Business, IT and Security Divisions, FDA, OSHA and other regulatory requirements in the use of all laboratory software and hardware used in data analysis, validation testing, metrics gathering and results reporting to internal and external clients.
• Managed all lab, business, 3rd party vendor, Procurement and Legal relationships in a collaborative environment.
• Accountable for supporting project documentation for the software development lifecycle (SDLC for quality and non-quality applications.
• Supported the Compliance Validation Engineer’s testing efforts, and helped resolve any quality, security, and regulatory issues for each application (and its corresponding data) for every lab.
• Managed.NET and C# application development teams of developers and quality assurance testers for upgrades, enhancements, and rewrites of the various LIMS systems for Life Science, Food and Agriculture labs.
• Developed and documented a Single Sign-On Access Security Issues Routing and Escalation procedure for all 1500 users.
• Collaboratively worked with IT Security and Audit areas to define new or rewrite existing corporate security and audit procedures to meet new formal standards.
• Co-Managed the build-out of the new SGS Life Sciences Lab in Lincolnshire, Illinois.
• Led initiative to evaluate a Electronic Laboratory Notebook solution from multiple vendors: SciNote, Benchling, RSpace, DOCollab, LabFolder, LabArchive, LabWare, LabVantage, StarLIMS, OpenLab, Exemplar and others
• Assisted in providing training and/ or training material related to the Quality Assurance Program.
• Responsible for ensuring that Corporate and Divisional systems (applications, layered software, data & hardware) are compliant to SGS internal, FDA, EPA and other regulatory requirements. The absence of consistent implementation and enforcement of compliance could lead to regulatory action. Financial penalties to the corporation or division(s) are possible consequences.

Senior Security Development Manager

Confidential

Responsibilities:

• Reviewing / approving, and authoring project documentation associated with the SDLC to support the Corporate, Security Division, FDA, OSHA, EUMDR/MDR and other regulatory requirements in the software and hardware migration and integration of the Confidential Active directory system from AsiaPac, EMEA and the America’s to local corporate headquarters.
• Leading Client-facing Security Access Risk Assessments, for over 190 internal business application areas.
• Accountable for leading the software development & data upgrade lifecycle (SDLC) for quality and non-quality PLM & LIMS (SolTraq’s, LabVantage, GDA LIMS, GDA Reporter) applications for Global Life Sciences Labs.
• Lead and support implementation and post-conversion business application security testing and data validation efforts.
• Evaluate, identify and elevate sensitive quality, security, and data regulatory issues for each application.
• Identify gaps in project documentation and recommend modifications to the Security Access system.
• Assist in developing and maintaining written policies, processes, and procedures related to the Security Access system.
• Assist in providing training and/ or training material related to the Quality Assurance Program.
• Responsible for ensuring that Corporate and Divisional systems (applications, layered software, data & hardware) are compliant to Abbott internal, FDA, and other regulatory requirements. The absence of consistent implementation and

Senior Development/LIMS Data Validation Manager

Confidential

Responsibilities:

• Reviewing / approving, and authoring project documentation associated with the Software & Hardware Development Life Cycle process to support Corporate, Division, FDA, OSHA and other regulatory requirements.
• Managed .NET and C# application development developers and quality assurance testers for upgrades, enhancements, and rewrites of the various LIMS data and reporting systems for Life Science, and Pharmaceutical labs.
• Led initiative to evaluate an Electronic Laboratory Notebook data documentation solution from multiple vendors: SciNote, Benchling, RSpace, DOCollab, LabFolder, LabArchive, LabWare, LabVantage, StarLIMS, OpenLab, Exemplar and others
• Leading Client-facing Risk Assessments / FMEA’s for 20 internal business areas software systems and data in support of FDA, and EUMDR/MDR validation, approval and response activities, including: PLM, PDM, BA LIMS, GDA LIMS, BA ELN, GDA Reporter, SolTRAQ’s etc.
• Accountable for supporting project documentation for the software development lifecycle (SDLC) for quality and non-quality applications for Global Life Sciences labs.
• Lead and support business application testing and data validation efforts by:
• Identify and elevate sensitive quality and regulatory issues for applications, layered software& hardware.
• Identify gaps in project documentation and recommend modifications to the Critical quality and non-quality systems.
• Assist in developing and maintaining written policies, processes, and procedures related to the quality system.
• Assist in providing training and/ or training material related to the QA Program.
• Responsible for ensuring that Corporate and Divisional systems (applications, layered software, data& hardware) are compliant to Abbott internal, FDA, and other regulatory requirements. The absence of consistent implementation and enforcement of compliance could lead to regulatory action. Financial penalties to the corporation or division(s) are possible consequences.

Senior Development/Quality Systems Manager

Confidential

Responsibilities:

• PMO Manager for Business Technology department. Responsible for interacting with Corporate Enterprise PMO division, training newly hired project managers in our department to the company’s processes and standards, assuring corporate policies and standards were being addressed for all projects.
• Managed a new application development Enterprise-wide SAP Client Reporting / ERP development initiative for thee-Commerce Marketing& Retail Servicesbusiness areas. Project Hours: 2200, Project Budget: $175,000
• Managed a six-month Enterprise Collections applications development .Net system upgrade and data enhancement initiative for the Financial systems business area. Project Hours: 1000, Project Budget: $110,000
• Managed a eight-month Enterprise Credit Reporting systems applications development upgrade and FICO scoring data enhancement initiative ( that utilized data from all three major credit bureaus )for the Financial systems business area. Project Hours: 1100, Project Budget: $130,000
• Managed a legacy applications development Prescription Benefits Management Program (PBM) upgrade development ERP system project for Retail Services business group. Project Hours: 3650, Project Budget: $280,000
• Managed two legacy Teradata Decommissioning and new infrastructure platform build and conversion/migration projects for Retail and Prescription Benefits Management business groups. Project Hours (both): 5700, Project Budget (parent): $6,204,000.
• Managed year-long Enterprise Customer Loyalty Contact Data Repository applications development project for PBM Digital media, Sales and Marketing business areas. This project included: Customer Interface and Data Capture (Portal, Web, C#, .Net/API, and Mobile MDM), Tracking and Reporting for Android, Google, and BlackBerry (phone, tablet, laptop etc.) Devices. Project Hours: 2500, Project Budget: $250,000.
• Managed year-long Enterprise Customer Loyalty Contact Data Repository applications development project for PBM Digital media (Portal, Web, C#, Net/API, Mobile MDM) Data Capture, Tracking and Reporting for Apple iOS (phone, tablet, laptop etc.) Devices. Project Hours: 2500, Project Budget: $250,000.
• All the above projects required constant and continual interaction with the project sponsors, stakeholders and external clients (for whom Confidential was consolidating their systems), as to the projects status, assessed risks/potential roadblocks, and task & milestone dependencies. Helped drive the projects priorities by negotiating with each impacted business area and obtaining and consensus as to what is best for all parties - while still achieving the project goals.

Senior Infrastructure PMO/Applications Development Manager

Confidential

Responsibilities:

• Senior Confidential Manager for Business Technology Solutions Architecture department. Responsible for interacting/collaborating with Corporate Enterprise PMO division, to train newly hired project managers in our department as to the company’s processes and standards, assuring corporate policies and standards were being addressed for all projects, and creating and implementing new policies and standards that were unique to our department.
• Application Validation Engagement Manager: Worked collaboratively with Project Managers, Managers, Directors and VP’s from the 10 deemed Critical and 10 Key-Core Application areas (shown below) to - on a quarterly basis:
• Create a quarterly IT Demand and Data Capacity Planning and Performance Management report for DFS Senior Management that identified past, current and future infrastructure capacity needs of the 20 business critical
• Critical Application Areas: DC.com, Orion, Gateways, PayPal (Hydra), Authorizations, Pulse, DCI Xpress, IVR, ICM, Mainframe.
• Key-Core Application Areas: Atlas, Blaze/Discover Security Real-Time, Discover Bank.com, Discover Card.com Acquisitions, DLOS, D-ICE, E-ICE, FCMS, Discover Student Loans Originations, and FOCUS.
• As part of the pilot project for the above, worked with the lead Internal Sourcing & Negotiation Specialist to create RFI’s & RFP’s in negotiating multiple third-party vendor contracts. Saving over $500,000 on the overall cost of the project between the two vendors. Facilitated ongoing dialogue and contract negotiations with business partners and multiple third-party contract vendors (Cap Gemini & Computer Associates), saving over $400,000 in project costs. Also negotiated project plan specifics, task dates/durations, issues, risks, and solutions. Saving an additional $300,000 in overall project costs.
• As part of the ongoing Capacity Planning and Performance Management reporting effort, I worked extensively and collaboratively with members of the Internal Risk & Compliance and Internal Audit areas to modify and draft new corporate data policies and standards used company-wide for this initiative.
• Managed the multi-year initiative to decommission two existing European data centers for Diner's Club International, create and build a new data center and Disaster Recovery Facility at new locations in Italy and Germany, migrate existing data to the new data centers and platforms, and test connectivity to other DCI and DFS locations. Led /facilitated all meetings and information gathering / design sessions between the on-site consultants, Operations, support staff, and senior DFS management, 3rd party vendors, and the DCI franchise owner.
• Managed a multi-year Mobile Enterprise Customer Loyalty Contact Data Repository Digital Media development project for the Sales and Marketing Credit Card, Home Loan and Student Loan business areas. This project included: Customer Interface and Data Capture (Portal, Web, C#, .Net/API, and Mobile MDM), Tracking and Reporting for Android, iOS, Google, BlackBerry (phone, tablet, laptop etc.) Devices. Project Hours: 7000, Project Budget: $600,000.
• Managed ten-month Student Loan Collections applications development platform development project as part of a strategic data initiative for the newly built Student Loan portfolio business area. Project Hours: 1700, Project Budget: $150,000
• Managed a year-long Student Loan Credit Application applications development project, whose purpose was to integrate data from all three major credit bureaus to enhance and ensure accurate FICO scoring and loan approval determination for students who were applying for college loans. Project Hours: 2000, Project Budget: $190,000
• Managed multi-year global Windows 7 migration, Microsoft Office 365 and SharePoint implementation/conversion projects for all 9000+ DFS laptops/desktops deployed nationwide.
• Managed multi-year initiative to investigate and document SAP applications to be migrated to AWS cloud environment.
• Managed ongoing global Oracle SAP ERP e-Commerce initiative primarily focused on the definition, organization and standardization of the key data business processes for the deemed critical applications.
• Created and managed the ongoing hardware/software forecast estimate process for all current projects within Solution Architecture. Worked collaboratively with the hardware management team to update the master hardware/software inventory list to assure the required items availability - when needed.
• Created ongoing status reporting for all Solution Architecture personnel on bi-weekly basis for senior management.
• Created and led the bi-weekly Solution Architecture Information Sharing meetings, that allowed for each associate an opportunity to discuss (at a high-level) the projects they were working on with the team - as well as what they each learned from any training /seminars that were attended. This bi-weekly meeting was also used to bring in associates from the business and other technical areas to discuss what they do - and what they are looking to do in the future - and what Solution Architecture services could provide.
• Created and maintained training records for all Solution Architecture associates and worked with my manager and teammates to identify and suggest future training needs/opportunities.
• All the above projects required constant and continual interaction with the project sponsors and stakeholders, as to the project’s status, assessed risks/potential roadblocks, and task & milestone dependencies. Helped drive the projects priorities by negotiating with each impacted business area and obtaining a consensus as to what is best for all parties - while still achieving the project goals.

Senior Applications Manager/Financial Systems

Confidential

Responsibilities:

• Managed a cross-functional team of 25 on-site and 15 off-site developers, analysts, testers, and off-shore personnel Proc members, VSAM file changes and DB2 table changes in support of 10 concurrent in-house (Credit Card, Home Loan and Student Loan) financial data collection systems reporting consolidation and upgrade projects.
• Defined, implemented, and managed the full Software Development Lifecycle (SDLC) application development process for an ACH e-Payment Clearinghouse software enhancement and platform consolidation and upgrade project.
• Facilitated ongoing dialogue and contract negotiations with business partners and third-party vendors, also negotiated project specific plans, issues, risks, and solutions - saving over $400,000 in overall project costs.
• As part of the legacy mainframe financial systems Treasury/ACH e-Payment Clearinghouse enhancement/rollout project, a secondary responsibility was to work with the mortgage loan and direct lending teams to begin analysis on developing new Customer Loyalty online products and enhancements to existing products for consumers based on the current and future needs in the marketplace and to keep them competitive with their competition.
• This secondary project lasted six months until the analysis and recommendations were completed.
• The main recommendation being moving forward with the development of new online mortgage loan and direct lending and banking applications for the new generation of smart phones.

Senior Manager Consultant

Confidential

Responsibilities:

• Led client-facing activities, including coordinating all application development project related activities of 30 internal developers, quality assurance testers and the development efforts of the out-sourced and offshore consulting firms performing the automated analysis and renovation of over 5000 programs, 1800 JCL / Proc members, Control Cards, VSAM files and DB2 data repositories.
• Responsible for WBS, Project Plan, RFP creation, third-party vendor review and selection.
• Created RFI’s & RFP’s in negotiating multiple third-party vendor contracts. Saving over $500,000 on the overall cost of the project between the two vendors.
• Re-aligned project resources to complete the project 6 weeks ahead of schedule - saving an additional $120,000 in internal labor costs.
• Saved over $75,000 annually by increasing the acceptance level and use of a new software tool and eliminating two others that were not as powerful or effective.
• Chaired and coordinated project related Client, User group and Management meetings.
• Trained and mentored Project Managers, development staff and consultants on the use of the new analytical tool that was purchased as part of the conversion project.

Senior Application Manager/Vendor Relationship Director

Confidential

Responsibilities:

• Managed an onsite Application Development team of 11 developers and 6 quality assurance testers for the Team Center application and data conversion project. Chaired, coordinated, and participated in all User group, Team, and Management meetings for the SDLC process on behalf of the Senior Vice-President of business processes.
• Negotiated third-party software vendor contract. Saving over $200,000 on software purchasing, and long-term maintenance and upgrade fees.
• LIMS Upgrade: Managed all phases of the LIMS platform upgrade pilot project - which involved over 40 labs initially.
• As Senior Laboratory Technology Manager, I collaboratively worked with and managed all aspects of the internal business and external vendor relationships between Baxter Management, 3rd Party Vendors, Project Stakeholders, PMO, Compliance, Internal Governance, Procurement and Legal divisions.
• LIMS systems included the following: StarLIMS, BA ELN, OpenLab, LabWare
• Trained and mentored new project managers and consultants on the project team as to Baxter’s methodologies, policies, and standards.
• Redefined the internal Software Development Lifecycle (SDLC) process being used, including researching, defining, and authoring the following documents: User Requirements Specification document (for the User groups) - and the overall Test Plan (for the Validation testing team) to obtain management sign-off, creating an overall project savings of $125,000:

Senior Project Manager/PMO Liaison

Confidential

Responsibilities:

• Managed an application development team of 14 on-site and 20 off-site application developers, analysts, testers, third-party vendors, and off-shore personnel that performed the analysis, conversion, migration and testing of over 6000 legacy COBOL programs, 2400 JCL / Proc members, VSAM data file changes and DB2 data table changes in support of 13 concurrent banking systems conversion / upgrade projects. Additionally, managed Operations, Infrastructure, and Application cross-functional support teams to ensure effective, efficient and time-bound deliverables.
• Assisted and helped facilitate contract negotiations with our new external business partners and third-party vendors. Helped negotiate reduced conversion and maintenance fees associated with the banking conversion, by adjusting the overall timeline, the number of personnel involved, and how the data was to be converted. Overall cost savings of over $350,000 annually for three years was seen on the project.
• Saved over $25,000 per month in processing costs, by consolidating the run-times of various processes.
• Trained and mentored new project managers and consultants on the project team as to the SDLC process methodologies, policies, and standards used by JP Morgan / Chase.
• Work with the direct lending team to develop and install new ERP platform, guidelines and programs for Chase’s direct lending (Credit Card, Home Loan and Student Loan) products as dictated by senior management to help keep them competitive in the marketplace.