PROFESSIONAL EXPERIENCE

Confidential, Charlotte, NC

Infrastructure Engineer

Responsibilities:

• Windows Clustering.
• RHEL / Centos install, administration and support.
• IIS/.NET Web server administration and support.
• Tomcat/Apache administration, support and production deployments.
• Microsoft SQL/SSIS/Azure Cloud
• Operating System patching, hardening, vulnerability resolution.
• Middleware patching, hardening, vulnerability resolution.
• Problem Tickets and Change Management.
• Capacity planning and environment design.
• SSL Certificate Management
• Directing and delegating work to offshore resources as needed.
• Application Deployment and Support.

Confidential, Charlotte, NC

Enterprise Technology Infrastructure Architecture/ Analytics

Responsibilities:

• System Design and Capacity Planning
• Create and maintain CAD and SAS Documents.
• Visio, Word, Jira/Confluence, etc.
• Systems Development Life Cycle Management
• TOGAF Standards
• Full Microsoft BI Stack - SQL/SSIS/SSAS/SSRS
• Full Unix Stack - RHEL/AIX/Mainframe
• Infrastructure for Database - DB2/SQL/TeraData/Oracle
• Internal and External Cloud onboarding and evaluation.
• Application Onboarding and Discovery
• End to End Solutions Design
• Software/Hardware Selection, Evaluation, Sizing, Purchase
• Coordinate large efforts involving multiple teams.

Confidential, Charlotte, NC

Applications Systems Engineer

Responsibilities:

• Windows 2008-2012 install, administration and support.
• Windows 2003/2008/2012 Clustering.
• IIS/.NET Web server administration and support.
• Microsoft SQL/SSIS/SSAS 2008/2012
• SQL Always On Replication
• Tomcat/Apache administration and support.
• Confidential Websphere administration and support.
• Oracle Weblogic administration and support.
• System hardening and patching.
• Middleware hardening and patching.
• Problem Tickets and Change Management.
• Assist with capacity planning and environment design.
• Internal Tools: PMT, DMT, SPARC, ART, PAC2K, Venafi, E2E, PTP, etc.
• Directing and delegating work to EGS resources as needed.
• Application Deployment and Support in conjunction with Infrastructure Planners
• Examples: ITAM, Tableau, MicroStrategy, Alteryx, NDM, Cognos, Collibra, Aprimo, Confidential CM, ED SAR, Shared SQL/SSIS/SSAS.

Confidential, Huntersville, NC

Senior Enterprise Systems Engineer

Responsibilities:

• VMWare/ESX 4.0-5.1 administration and support.
• EMC Clariion/VNX administration and support.
• Cisco/Brocade Fabric design, install, and support.
• Windows 2000-2012 install, administration and support.
• Windows 2003/2008/2012 Clustering.
• RHEL, CentOS, Ubuntu Linux administration and support.
• System hardening and patching.
• Audit and compliance reporting via Logrhythm.
• TCPIP configuration and troubleshooting.
• Active Directory design and administration.
• Capacity planning and environment design.
• Server lifecycle management.
• Enterprise documentation - Infrastructure Visio Diagrams / Policy White Papers
• Implemented ITIL standards.
• Vendor relationship management and acquisition
• Dell/HP/ Confidential Server Hardware.
• Internal and External SSL Certificate management.

Confidential, Charlotte, NC

Operating Systems Engineer

Responsibilities:

• Windows Server 2000/2003/2008 administration and support.
• Windows 2003/2008 Clustering.
• Operational Readiness auditing/remediation.
• HPSA Administration and support.
• Altiris administration and support.
• System hardening and baseline remediation.
• SAN / SAN Fabric administration and support.
• VMWare vSphere 4/5 administration and support.
• TCPIP configuration and troubleshooting.
• Active Directory design and administration.
• BMC Remedy used for CR and problem ticket resolution.

Confidential, Charlotte, NC

Senior Storage/VMWare/Wintel Engineer

Responsibilities:

• Windows Server 2000/2003/2008 administration and support.
• Windows 2003/2008 Clustering.
• Red Hat 4/5/6 administration and support.
• SAN / SAN Fabric administration and support.
• EMC Clariion / Celerra / VNX implementation, administration and support.
• Confidential DS4xx administration and support.
• Brocade Fabric administration and support.
• Cisco MDS Series fabric administration and support.
• Active Directory design and administration.
• DHCP/DNS migration, administration and support.
• VMWare vSphere ESXi3.5/4/5 design, implementation and support.
• VMWare DRS, Fault Tolerance, High Availability
• Involved in initial Data Center build out.
• Data Center Infrastructure design and capacity planning.
• Setup initial IP Infrastructure in new Data Center.
• Data Center migration 400+ Servers.
• Ticket resolution via HP Service Manager.
• Data Center/Server consolidation - P2V Planning and Implementation
• Server side LAN/WAN support.
• Maintain corporate security policies across all environments.
• Windows Patch management via WSUS.
• Symantec Endpoint rollout and Administration.
• Security remediation LAN and WAN.
• SOX compliance auditing.
• Coaching and training Junior Admins and DCO staff.
• Disaster Recovery design and implementation.
• Messaging environment OS and Storage design and support.

Confidential, Charlotte, NC

LAMP Operations Analyst/Systems Administrator

Responsibilities:

• Red Hat Linux Setup and Administration
• VMWare ESX/VMWare vSphere setup and support.
• F5 Load Balancer setup and support.
• Coordinate patching of OS and Applications.
• Coordinate deployment of new code for ecommerce websites.
• RHEL patching and OS hardening (including WAN HTTP Servers).
• System architecture design and implementation.
• ControlM setup and support to schedule all batch jobs/data loads.
• MySQL administration and support.
• Server side LAN/WAN administration and support.

Confidential, Charlotte, NC

Senior Systems Engineer

Responsibilities:

• Enterprise Server support and administration.
• Administer Symantec NetBackup, Netvault and Tape Drives/Changers.
• VMWare ESX 3.5/VMWare vSphere setup and support.
• Consolidate hardware servers into ESX environments.
• Oracle VM/Xen support and administration.
• Exchange 2003/OWA/BES support and administration.
• Active Directory setup and administration.
• Windows Server 2003 support, install and administration.
• Red Hat/CentOS setup and administration.
• Setup/Maintain WhatsUp Gold monitoring application.
• Microsoft Cluster setup, administration and, support.
• Dell/HP Fiber/iSCSI SAN administration and support.
• Dell/HP/ Confidential Server hardware troubleshooting and support.
• Confidential X Series Server Support.
• Confidential DS4X00 SAN / Brocade Switch Support.
• Coordinate monthly patching of Microsoft and Linux products.
• Coordinate and organize projects such as migrations and new installs.
• Utilize change management process for all production changes.
• Write detailed documentation for all customers/clients as required by contract.
• Maintain SOX compliance across all customer environments.
• Maintain HIPPA requirements across all healthcare related environments.

Confidential, Concord, NC

Senior Systems Administrator

Responsibilities:

• Enterprise Server support and administration.
• Administer Legato Networker and Confidential Tape Drives/Changers.
• Server Migration and lease returns.
• VMWare ESX and GSX setup and administration.
• Coordinate monthly patching of Microsoft products and technical change management.
• Coordinate and organize projects such as migrations and new installs.
• Install and administer Confidential Director/HP Insight and IPMonitor for monitoring.
• Setup/Maintain NetIQ Appmanager/Security Manager.
• Microsoft Cluster setup, administration and, support.
• Confidential DS4X00/Compaq SAN administration and support.
• Enterprise Brocade Fabric Switch administration and support.
• Confidential X Series/HP/Compaq Server hardware troubleshooting and repair.
• Microsoft SQL Server administration; installs, troubleshooting, backup/restore, etc.
• Microsoft Active Directory support and administration.
• Oracle Support; scripting, backup and restore.
• Write detailed documentation as needed.
• Resolve customer cases in the ManageNow Ticket system.
• Act as the center of the TCM process involving operations in the server level environment.
• Maintain and support NetIQ Security Manager and SCM to maintain SOX compliance.
• Assist customers in supporting proprietary applications.
• Work as a team on project work and general day to day procedures.
• LAN/WAN design and support.

Confidential, Salisbury, NC

Network Administrator

Responsibilities:

• Active Directory and Exchange 2003 Design and Administration.
• Resolve Help Desk calls and support Network Issues.
• Windows XP, 2000 and Windows Server 2003 Administration and Setup.
• Technical Consultant duties to include: Researching and Purchasing new hardware/software to meet needs of expanding company.
• Coordinate and execute network wide updates for Windows and company specific programs.
• Monitor and assist in resolving problems with the Made2Manage Company database system.
• Maintain VMWare Server infrastructure for development use.
• Support SUSE Linux Servers used for web hosting/databases.
• Troubleshoot PBX phone system as needed.
• LAN/WAN design, administration and support.

Confidential, Saginaw, MI

Systems Administrator

Responsibilities:

• Building and deploying machines.
• Rollout Windows XP Ghost image on old and new machines.
• Effectively troubleshoot PC hardware problems and diagnose application software issues especially in the Microsoft operating suite.
• Desktop Support to include hardware/software break fix, move/add/change and PC refresh.
• Administer the Windows 2000/2003 Active directory: Add/Remove/Move Accounts, Set permissions.

Confidential, North Augusta, SC

Electronics Sales Associate

Responsibilities:

• Worked on warranty repairs on customer computers as needed.
• Assist in the sales of computer equipment and office machines.

Confidential, Augusta, GA

Technical Consultant

Responsibilities:

• Responsible for making onsite service calls all throughout the state of GA to install computers/PDAs.
• Windows XP/2000 Setup and Administration.
• Install and setup a wireless network in the office as needed.
• Use Norton Ghost to image the machines and PDA?s. Build Ghost images as needed.
• Train the customer how to use and maintain the newly installed equipment.

Confidential, Augusta, GA

Information Technology Instructor

Responsibilities:

• Instruct students on the use, care and maintenance of the newly installed computer lab at the Academy of Richmond County HS.
• Maintained and setup the computer lab as needed for everyday class.
• Ghost machines when needed and teach students how to use and make Ghost Images.

Confidential, Augusta, GA

Desktop Technician

Responsibilities:

• Repaired, built and maintained computer systems ranging from basic workstations to gaming machine to servers.
• Installing and configuring Windows XP/2000/98/NT.
• Performed service calls as needed for onsite repair/installs.
• On site Active Directory administration and setup.
• Norton Ghost image design and deployment.

Confidential, Augusta, GA

Electronics Sales Associate

Responsibilities:

• Worked in the Tech. Center performing warranty and other computer repairs.
• Sold electronics; full computer systems, computer components, and office equipment.