SUMMARY

• I am an Information Technology Professional with diverse computing and business experience.
• I have proven results in applying continuous process improvement and problem solving across private and government agencies.
• My ability to lead team members to exceed company and department documented metrics leads to an always satisfied customer.
• I am an excellent communicator with solid presentation skills.
• System Design
• Systems Analysis
• System Development
• Problem Solving
• Software Installation
• Business Analysis
• Leadership
• Analytical Thinking
• System Troubleshooting
• Technical Sales
• Communication
• Research and Analysis

TECHNICAL SKILLS

• Confidential Windows, Confidential Office, Kofax Capture, Kofax TotalAgility, Kofax Tranformation Modules, EMC Documentum, Datacap Taskmaster, WebSphere Transformation Extender, Confidential Content Manager, Crystal Reports, Adobe Professional, SQL, Perl, XML, Networks, Many More

PROFESSIONAL EXPERIENCE

Confidential, Austin, TX

Systems Analyst

Responsibilities:

• Develop and maintain more efficient business process which reduces cost and increases revenues and budgets.
• Day to day activities include monitoring workflow, leveraging existing software technologies, making recommendations for enhancement and developing strategies for attaining operational objectives.
• Identified, evaluated and analyzed customer systems to provide feedback for enhancements and cost effective business processes
• Installation and configuration Lead on multiple projects including private companies and government agencies which includes HHSC and The University of Texas
• Technical support lead for entire Kofax systems
• Architected and deployed Kofax TotalAgility for multiple projects including Dev, Test and Prod environments
• Architected and deployed Kofax Capture for multiple projects including Dev, Test and Prod environmentsInstrumental in p
• Planning, testing and performing Kofax Capure and Kofax TotalAgility upgrades
• Documented installation, configuration and implementation of Kofax systems
• Assisted in development of Kofax Caputre, Kofax Transformation Modules and Kofax TotalAgility
• Built Kapow projects to pull information from competitors to assist the sales team with quotes
• Traveled to customer sites providing technical assistance and gathered requirement for developement

Confidential, Austin, TX

Systems Analyst

Responsibilities:

• Developed EDI 837 transactions using Confidential Websphere
• Troubleshooting EDI 837 EDI transactions with the use of Confidential WebSphere
• Architected, Installed, developed and configured Datacap TaskMaster system for our records department
• Acted as the liaison between our records department for Datacap and document management needs
• Day to day support for our Datacap and Confidential Content Management system
• Designed, modified, and implemented new or revised systems to serve new purposes or improve work flow.
• Detailed input and output record formats for computer programs, designs forms, and writes instructions for the use of forms.
• Determined operational, technical, and support requirements for the location, installation, operation, and maintenance of office equipment and computer and data systems.
• Developed programs and applications using object - oriented programming languages and client and server application development processes and multimedia and Internet technology.
• Provided technical assistance and support for troubleshooting applications and hardware problems.
• Provided field coordination and planning for the effective use of computer and management information systems.
• Assisted in formulating logical descriptions of problems and devising optimum solutions.
• Assisted with defining the goals of the system and devises flow charts and diagrams describing logical and operational steps of programs.

Confidential, Austin, TX

Network Specialist

Responsibilities:

• Responsible for installation, layout and maintenance of all network components within the agency.
• Maintained the server environment by tracking activity, performing upgrades of software, maintaining computer hardware, addressing questions about technical problems and improving efficiency by evaluating system functions.
• Performed tuning and capacity planning activities to enhance the performance of the network resources.
• Gathered data pertaining to customers’ needs and uses information to identify, predict, interpret, and evaluate system and network requirements.
• Install, test, and maintain network hardware and software.
• Maintain the network's physical and logical structures, including network connections.
• Maintain network support software, analyzes user support statistics, and recommends appropriate measures.
• Maintain the operating system and security software utilized on the network, including the addition of new users to the network and the establishment of rights and privileges.
• Prepared and analyzed statistics on network utilization and availability.
• Conducted product evaluations of upgraded or new hardware and software; identified strengths, weaknesses, and potential benefits to the agency; and recommended enhancements to network facilities.
• Assisted in maintaining the local area network or wide area network, Internet or intranet, cable and hub installations, and inventories. 

Confidential, Austin, TX

System Administrator

Responsibilities:

• Transitioned from a state agency to the private sector due to House Bill 1516 which moved state owned hardware to a data center.
• Maintained technical support for the applications and operating systems on the Confidential, Secretary of State, an d Texas Department of Public Safety’s servers and network hardware.
• Provided technical advice for applications and operating systems for various Texas State Agencies.
• Provided technical documentation for applications and operating systems for various Texas State Agencies
• Assisted in the migration of TDI’s servers from local to a datacenter.

Confidential, Austin, TX

Programmer

Responsibilities:

• Prepared detailed workflow charts and diagrams that describe input, output, and logical operation, and converted them into a series of instructions coded in a computer language.
• Prepared test data.
• Prepared instructions for use during production runs and assists in preparing or developing instructions or manuals to guide end users.
• Compiled and documented procedures used throughout program development and revision.
• Coded, tested, and debugged programs.
• Assisted in developing proposed computer applications in terms of equipment requirements and capabilities