SUMMARY:

Over 5 years of experience in Windows System Administration.

• Professional working experience on HP Proliant Servers DL360/DL380/DL580
• Experience in working Microsoft Windows Servers and different Operating Systems such as Windows 2003, 2008 and 2008 R2, Windows XP, Windows Vista, and Windows 7.
• Worked on Microsoft Active Directory.
• Extensive Knowledge in applying Roles and Permission with in Active Directory Users and Groups.
• Experience in Domain Naming Server DNS and DHCP.
• Involved in analyzing and troubleshooting Microsoft Windows Server Hardware, Software and clustered environment problems.
• Experience in installing, configuring and managing different type of Windows Servers and Desktop Applications.
• Involved in creating documentation for Server Builds, Application Installations, Mapping the drives and Issues which occur during software upgrades.
• Worked in Windows Server troubleshooting and support in various Operating Systems related issues.
• Experience in managing Data Center environment with Administering, Installing, and Troubleshooting Microsoft Servers and Workstations.
• Extensive knowledge in installation and configuration of HP, Xerox, IBM, Samsung and Lexmark printers.
• Participated in weekly status and operational review meetings.
• Experience in troubleshooting and resolution skills supporting V.I.P and End-users.
• Experience in providing 24/7 support on for Microsoft Windows Servers.
• Experience in different Ticketing Tools.
• Provided excellent customer service for Level I, Level II and Level III IT Systems Support.
• A proven record of reliability, the ability to perform under time constraints and pressure.
• Team-based management skills and excellent interpersonal and communication skills.
• Extensive understanding of networking concepts, Configuration of Networks, Routers Configuration and wireless security, TCP/IP, VPN, VLANs and routing in LAN/WAN, Ethernet Port and Wireless Networks.

PROFESSIONAL EXPERIENCE:

Confidenital

Role: Windows Administrator

• Responsible for participating in providing transition support and services for the windows servers to gather and define the processes needed for the delivery team.
• Working Experience on HP Proliant Servers DL360/DL380/DL580.
• Installed and Configured Windows 2003/2008 R2 Servers.
• Configuration of Domain Naming Server DNS and Dynamic Host Configuration Protocol DHCP Servers.
• Managing Domain Controllers and Additional Domain Controller.
• Created Users Accounts, Domain Accounts, and Distribution Groups with Active Directory.
• Administered user accounts, domain accounts, administrative rights, security, and distribution groups with Active Directory.
• Installed and Configured TCP/IP, DNS, DHCP, IIS and Terminal Services.
• Highly skilled in Computer hardware including Windows based PCs and technical ability to repair PCs.
• Installed Hardware, Software as assigned and configured peripheral devices and networking tools.
• Profound Knowledge to investigate and examine Technical problems.
• Ability to help end users with hardware, software and operational support when needed.
• Applied Knowledge of LAN and WAN technologies.
• In depth Knowledge of popular software and hardware configurations.
• Responsible in using BMC Remedy System for incident, change and problem management.
• Troubleshoot Windows Infrastructure by resolving Trouble Tickets assigned by Users.

Confidenital

Role: Windows Administrator

• Responsible for participating in providing services such as installation, configuration and maintenance of Windows 2003 2008 R2 Servers.
• Strong Knowledge in Microsoft Outlook, Microsoft Office
• Performed technical support for Windows Systems Environment on issues related to Servers, Local Services and Server Configuration.
• Configuration of Domain Naming Server DNS and Dynamic Host Configuration Protocol DHCP Servers.
• Creating Users Accounts in Active Directory.
• Implementing Users Administration like adding, deleting and modifying User Accounts.
• System administration for network management tools such as Update Expert.
• Supported and configured various desktops and laptops such as Dell, HP and Compaq.
• Utilized Remote Assistance and Remote Desktop to share control, configure, and help resolve user issues.
• Troubleshooting of Computer hardware, software and computer networking.
• Worked in Computer hardware including Windows based PCs and technical ability to repair PCs.
• Responsible for investigating and examine technical problems.
• Worked on different level of tickets and provided technical support and System Administration to end-users. Used BMC Remedy ticketing system to enter new trouble tickets, troubleshoot, escalate existing tickets and kept users informed of tickets status.
• Worked on different ticketing tools such as Remedy and Service now.

Confidenital

Role: Desktop Support

• Responsibilities includes, maintain availability of the corporate LAN consisting of Servers, Client Workstations, laptops, and printers.
• Provide supports to Desktop machines, and rebooting Servers.
• Explore, and resolve user's Laptop and Desktops or hand held devices Software and Hardware issues.
• Troubleshoot the issues, such as the user's Desktops.
• Installation of MS Office products and configure Microsoft Outlook.
• Provided end user application software and operating system software support.
• Assisted in user support for access to the system by creating, unblocking and removing system accounts as well as making sure users are able to connect from the client.
• Installed and pushed software and applications from Server.
• Installed local and Network Printers.
• Scanned and Repaired corrupt outlook personal folders.
• Monitored and troubleshoot common system problems and documented system events to ensure continuous functioning.
• Ensured end users were connected to Exchange server 2003 and configured user profiles.
• Installation of MacAfee Antivirus and Norton Antivirus.
• Assembling and disassembling Desktop Machines.

Confidenital

Role: Hardware Technician

• Troubleshooting hardware and installing new Operating Systems.
• Reassembled and assembled system components such as RAM, motherboard, twisted cable, power cords, hard drives, and monitors and reboot PCs and test for successful installation.
• Maintaining Desktop machines HP, and Dell.
• Replaced number of computers with new Dell computers and configured peer-to-peer connection and transferred end-user data, bookmarks, favorites, Outlook folders and address books.
• Assisted team members with deploying laptops with documented paperwork. Used Active Directory to assign laptops.
• Back-up and retrieve data from laptops to a network server.
• Installed, Maintained, and configured local and Network printers.
• Installed and configured HP, Xerox, IBM, Samsung and Lexmark Printers.
• Assign Desktops and laptops into a Domain.
• Install Antivirus into Desktops and laptops.