SUMMARY:

• Over 10 years of experience in the IT industry with strong experience managing server infrastructures an Sd data - center operation across Unix, Linux, Windows and Mac OS X platforms.
• Effectively plan, install, configure and optimize IT infrastructures to achieve high availability and performance .

TECHNICAL SKILLS:

• Adobe Acrobat
• Adobe Photoshop
• Enforcement
• BOX Cloud Storage
• Caphyon Advanced Installer
• DocuSign eSignature
• LexisNexus,Visio
• Microsoft Active Directory
• Microsoft OneNote
• Microsoft SharePoint
• Microsoft SCCM
• Microsoft SCOM
• Microsoft SSMS
• TheTolz
• ServiceNow IT Service
• LogMeIn
• Slunk
• McAfee SIEAM
• Thycotic Secret Server
• Microsoft Azure
• HTML/CSS
• JavaScript
• MS Access/SQL
• MS Excel/VBA
• PowerShell
• Python
• Unix Shell
• VBScript
• Windows CMD
• Intel Based Servers (Rack/Tower/Blade)
• PC Workstations (Desktop/Notebook)
• VMWare Virtual Servers
• Citrix
• Unix/Linux
• Win Desktops XP - Current
• Win Server 2003 - Current
• Wireshark/TCPView packet analysis
• DNS serves mail server
• Networks Firewall
• VLAN/WAN/NOC
• SSL certificate configuration and management
• Cloud-based log management

PROFESSIONAL EXPERIENCE:

SYSTEMS ENGINEER

Confidential, DALLAS, TX

Responsibilities:

• Deployed multiple Cumulative Updates and a Service pack update to Configuration Manager to stay current with latest Microsoft releases using Dbat, The Tolz. Or Microsoft Azure and configure Microsoft SCCM for client maintenance
• Create and maintain rulesets in Windows Group Policy Management
• Entering tickets using ServiceNow based on urgency for IT Department
• Create and maintain Active Directory objects, integrate with other systems
• Create and maintain DNS and DHCP configurations for network connectivity
• Increased team productivity and automated repetitive tasks by using batch files, PowerShell, VBScript and WMI.
• Created tools to easily repair WMI and SCCM clients remotely.
• Superior problem solving and troubleshooting skills at the System Engineer level
• Monitored all relevant logs, including server, application, and security logs for anomalies and performance issues.
• Ensured efficiency throughout Active Directory account creation, use and disabling.
• Monitor existing and new components so they align with authorized "best practices'.
• Created collections, packages, programs, and advertisements to remotely install software applications, manage Microsoft Updates, and perform Operating System Deployments via SCCM
• Created and provided system reports, via SCCM, to IT managers to assist in determining the most efficient hardware upgrade purchases.
• Active Directory - Users and Computers, Group Policy Manager, Sites and Services, DHCP and DNS.
• System administrator of VA Administration Servers. Supported web-filtering efforts of VA Administration including server migration to RedHat 6.0/Apache; performed remote & on-site filter software & database.
• Created batches for user accounts and utilized PowerShell to move user mailboxes to office 365.
• Migrate user mailboxes to office 365 in batches and run reports on batch progression.
• Successfully migrated 15000 user mailboxes from exchange 2013 to office 365 to create a hybrid deployment for the business.
• Create and modify SCOM Management Packs, Monitors, and Reports for tracking information

SCCM ADMINISTRATOR

Confidential, DALLAS, TEXAS

Responsibilities:

• Deploy security updates using SCCM Software Update Point (SUP) and Windows Server Update Services (WSUS).
• Reviewed and corrected OSD to include PXE issues for local admin in various Medical Treatment Facilities worldwide.
• Support the deployment of Office 365 and performed support duties after migration.
• Administered and supported Office 365 and MS Exchange policies
• Modified Task Sequence’s for a more personalize build.
• Design and implement PowerShell 3.0 scripts to automate wide variety of server/infrastructure tasks, strengthening departmental audit capabilities.
• Automated and executed Office 365 procedures utilizing Windows PowerShell.
• Acted as escalation point for troubleshooting advanced network /system issues; consistently earned 100% issue-resolution scores by providing excellent service to internal and external customers.
• Troubleshoot Microsoft Azure services synchronization with on premise AD and resynchronized using the Azure tools.
• Stabilized, expanded and protected client network and PC environment. Built new file servers to maximize Web hosting, terminal server, file/print sharing and domain control performance.
• Ensured that all server hardware, operating systems, software and procedures aligned with organizational standards and strategic business plan.
• Provided system administration via (Log Me In) for exchange, SharePoint, OneDrive for Business, Skype for business, yammer and all related technologies.
• Create batches for user accounts and utilized PowerShell to move user mailboxes to office 365, then monitored moves via migrating reports.
• Support the deployment of office 365 and performed support duties after migration
• Resolved office tasks with the use of PowerShell

SYSTEM ADMINISTRATOR

Confidential, TEXAS

Responsibilities:

• Troubleshoots and responds to service desk tickets using Service now for software and hardware issues , Including remote support of PC's and peripherals in a networked environment. Escalates problems not resolved within established service levels. Follows up with customers to assure satisfactory incident closure, updating and closing related call records for work performed. Ensures work is performed in accordance to company policies, standards, and procedures. Assists with installing and de-installing software, PC's and peripherals as required.
• Setting-up a new call-center by deploying 100+ servers in that new data center, and imaging 600+ associate workstations.
• Microsoft SCCM 2012 troubleshooting, installation of applications, backup, recovery & disaster recovery.
• Performed advance troubleshooting of exchange 2007/2013server hardware Office 365 including mail routing issues.
• Synchronize on premise AD with cloud services and set OUs for sync
• Helped configure, customize and migrate documents to SharePoint document libraries.
• Maintain, patch & manage VMware, Windows Server 2003/2008 servers in all 3 data centers.
• Planned, configured and deployed virtualized environment using VMware.
• Successfully migrated 18 000 user mailboxes from Exchange 2010 to office 365 to create a hybrid deployment for the business.
• Provide primary system administration, configuration, and troubleshooting of the Windows servers environment and performance issues
• Primary responsibilities include design and development of server code.
• TCP/IP extensive troubleshooting using dos commands to isolate and identify problems.
• Developed and tested new financial reporting system using Visual Basic.
• Carried out on-site analysis, resolved difficult desktop problems.
• Researched, designed, and implemented application identification, extraction, analysis, retrieval and indexing.
• Evaluated interface between hardware and software. Interacted with business analyst, developers, and technical support to determine optimal specifications.
• Advised customers regarding maintenance of diverse software systems.

ROMAR SUPPLY SYSTEM ADMINISTRATOR

Confidential IRVING, TEXAS

Responsibilities:

• Successfully migrated 1500 user mailboxes from exchange 2013 to office 365 to create a hybrid deployment for the business.
• Entered tickets in Remedy based on urgency for IT Department
• Implement methodology for system replication of Windows clients
• Implement rulesets via Windows Group Policy Management
• Configure network devices for internal company use, including switches, routers, Wi-Fi, servers
• First call resolution time resetting passwords for the following systems: AS400, DPR, SWMS, HXAI, and Active Directory
• Responsible for troubleshooting and maintaining overall client and server health for entire SCCM infrastructure
• Prepared migration plans for exchange 2013 environment that encompassed organizing AD for user’s synchronization and migration.
• Create and modify Images, Applications, Packages, and Scripts for SCCM usage
• Scheduled moves and initiate via PowerShell scripts.
• Management of users, computers, and GPos in active directory.
• Created new hire ids in Active Directory, Rumba, SWMS and AS400
• Managed MS Exchange servers, AD applications and public folders.
• Configured DNS records for services.
• Cleaned up Active Directory user objects with inconsistencies that prevented them from synchronizing through DirSync to office 365
• Deployed administrative rights to various support groups.
• Create and modify SCCM deployments for both installation and uninstallation of products
• Managed Cloud identities with office 365.
• Deleted users from the Term list that was provided on a weekly basis
• Maintained incoming tickets in Remedy

Confidential, TEXAS

SOFTWARE ENGINEER

Responsibilities:

• Primary responsibilities include design and development of server code.
• Migration of environment from a SCCM 2012 SP1 site to a SCCM 2012 R2 site in a new Active Directory forest
• Install and configure Microsoft SCCM for client maintenance
• Create Collections for role-based deployment of Applications within SCCM
• Troubleshot, Organized, tested, and maintained hardware and software on end user workstations.
• TCP/IP extensive troubleshooting using dos commands to isolate and identify problems.
• Developed and tested new financial reporting system using Visual Basic.
• Carried out on-site analysis, resolved difficult desktop problems.
• Researched, designed, and implemented application identification, extraction, analysis, retrieval and indexing.
• Evaluated interface between hardware and software. Interacted with business analyst, developers, and technical support to determine optimal specifications.
• Advised customers regarding maintenance of diverse software systems.