SUMMARY

• Information Technology Senior Microsoft Enterprise Administrator with 20 plus years of extensive experience and in - depth background in analytical infrastructure support of servers, workstations, and networks in physical, virtual and cloud environments.
• Provide a wide variety of resolution, including the support of operating systems, applications and complete management of servers and networks in both small business and enterprise environments.
• Acknowledged as a technical leader with a wide range of expertise as well as an excellent diagnostician and problem solver.

SKILLS

• Advanced Consulting
• Architectural Design
• Infrastructure Security to include Network, Server and Workstation Hardening.
• Active Directory Domain Administration and Implementation
• Server Administration of Windows from NT4 to 2016
• Desktop/Laptop Administration (DOS 5 to Windows 10)
• Extended GPO (Group Policy Management) for Security and Infrastructure Stabilization.
• VM/VDI support (VMWare vSphere, Hyper - V, and Citrix Xenserver, etc.)
• Hardware Design, Installation, Upgrading, Troubleshooting, etc.
• Confidential Blade Center SME (Configuration of VMWare, SAN storage, and Windows VMs).
• SAN/NAS management
• Disaster Recovery and Back-up management with both onsite and cloud backup systems
• Remote global support via SCCM, RDP, DSView and other types of remote support.
• Patch management with Windows Update, SMS, WSUS, SCCM, TEM (Tivoli Endpoint Manager) etc.
• Extensive experience with the Registry, DOS, Profiles, writing Batch scripts and PowerShell
• Comprehensive consultation of Server, Desktop, Network, and Security
• Installation and utilization of Linux
• Technical Trainer
• Microsoft Exchange Administration
• Computer Forensics (Locate computer evidence to support of criminal or civil litigation)
• Forensic type recovery of lost or hidden data.
• Management of VoIP systems VPN connections and other Mobility Enhancements
• Microsoft Office Advanced Support
• Advanced Anti-Virus and Anti-Spam Support and Malware removal with Symantec, McAfee, Trend Micro, etc.
• Smart Phone support
• Creation and Administration of Web Sites

PROFESSIONAL EXPERIENCE

Confidential

IT Site Lead/IT Generalist

Responsibilities:

• Active Director Server Folder Share Security Zebra & Dell Printers Use of Jira for tickets. AS 400 (account unlocks, client installs, backups, etc.) Veeam Backup System Bitlocker support
• PC Imaging from SCCM server Server Management 2008, 2012 VMWare

Environment: Desktop Support Safenet Avaya IP Office Office 2016 Pro

Confidential

IT Manager for/Project Manager

Responsibilities:

• Active Directory, DNS, GPO, PowerShell, Folder Share Security Lotus Notes Administrator VMWare, VCenter, VM management, etc.
• Use of KACE (Quest) for tickets. IT Trainer IT Focal Point with the IT Team in Germany Purchasing Coordinator for IT and other teams.
• Exchange Client Roll Out Cell Phone Administrator Kentech Badge System Administrator

Confidential

Enterprise Server Engineer/Data Center Systems Engineer

Responsibilities:

• Active Directory, DNS, GPO, PowerShell, Folder Share Security VMWare, VCenter, VM management, etc. GFI Languard Patching Use of ServiceNow for tickets. IT Trainer

Confidential

Security Mitigation/Site Migration SME/Infrastructure Engineer/Architect

Responsibilities:

• Assisting with Migration from a small business to merge with a Fortune 500 Company Extensive Security Mitigation, to include server, workstation, and network hardening.
• Use of Tenable Nessus to locate findings of security risks Resolution of those findings by GPO, patching etc. Set up new MDT server and create images for Roll out of all new workstations and laptops Configured DNS to allow resolution of items on the network.
• Redesign Dell servers to greatly increase productivity
• Set up Citrix Xenservers, Xenserver VMs of both Windows and Debian Linux. Set up new VMWare system and created Servers 2012 R2 in VMWare environment Consulted on server purchases and migration methods and timelines.
• Extensive use and configuration of DHCP, DNS, RDP, GPO, AD, etc. Trained colleagues on how to do many IT functions

Confidential, Columbia SC

Enterprise Server Security and DOD Compliance

Responsibilities:

• • Enterprise GPO Management and DOD Compliance on several thousand Windows Servers
• • Utilization of VMWare (VSphere), Citrix, DSView4, and RDP to manage Windows Servers
• • BigFix (Tivoli Endpoint Manager) Deployment on Windows Servers
• • STIG Compliance (Security Technical Implementation Guides) {Server Hardening}
• • Tenable Network Security - NESSUS (Security Harding on Windows Servers)
• • Risk Doc Maintenance and Compliance.
• • Enterprise Patch Management on Windows Servers
• • Project Contributor and Implementer
• • US DOS/DOD Confidential Security Clearance
• • System Center Configuration Manager (SCCM)

Confidential

Blade Center Server

Responsibilities:

• Project SME, Design, Implementation
• Supporting the roll out of new Confidential Blade Center S with VMWare ESXi 5.1
• Configured SAN Storage for the Blade Center to present to VMware.
• Configured Blade Center Management Module to include set up of SAS and RAID controllers.
• Worked in VCenter to adjust size of Virtual Drives to meet requirements of each site.
• Worked in 2008R2 Virtual Windows Servers to increase drive size to match the requirements of each site.
• Worked with Multiple SME Teams to design the build process to meet the requirements of Confidential .
• Increased performance at a small fraction of the cost of ESXi System with Built in SAN Storage and Cisco Switches.
• Worked off an Confidential RedHat Linux Laptop with Lotus Notes

Confidential

NNI Circuit Tester

Responsibilities:

• Manage NNI (Network to Network Interface) Circuits
• Cisco, Juniper, and other large - scale Telecom Routers
• Created and Maintained Team Intranet Website

Confidential, Austin, TX

Enterprise Server Systems Administrator

Responsibilities:

• Managed and supported both physical and VMWare Servers (both Clustered and Non - Clustered Enterprise Servers)
• Facilitated server refreshes.
• Supported five large data centers, over a hundred clinics, and over 20,000 users
• Supported Active Directory on Enterprise Domain.
• Utilization of DRAC to manage servers
• Maintain Compliance with HIPAA standards and regulations
• Support both Citrix servers and clients
• Manage Enterprise Print Servers
• Utilize BMC Remedy to manage incidents.
• Maintain File Systems with Microsoft DFS (Distributed File Systems) and Power Shell
• Supported other teams like Helpdesk, Desktop Support, Network, and Project.

Confidential, Austin, TX

IT Generalist/Server Implementation

Responsibilities:

• Managed support of Windows 2003, 2008 Servers on both physical and VMWare Servers
• Win7 Desktops, Laptops, and Virtual Machines
• Created and managed VMWare Virtual Machines
• Setup VMWare VDI templates and setup users on VDI
• Created Documentation and organization of all things related to IT
• Responsible for Virus Removal as well as responsible for Desktop and Server imaging
• Set up Nortel VoIP phones on Avaya and Nortel systems
• Managed Cisco Switches (CLI), ASA, Cisco Router, and VPN
• Did Network Troubleshooting with Linux based tools
• Utilized TCP/IP, UDP, DNS, DHCP, SMTP, FTP, RDP, etc
• Managed SharePoint Server
• Customized Dell Servers with IIS, SQL and ESC software for resale
• Analyzed those servers and made changes that greatly improved their performance.
• Utilized, maintained and supported Exchange 2007 and 2010

Confidential

Small Business IT Analyst/IT Support Consultant and Analys

Responsibilities:

• Managed support of Windows 2003, 2003 - SBS, 2008, 2008-SBS, 2011-SBS Servers with Active Directory
• Also supported XP, Vista, Win7 Desktops and Laptops
• Cisco, ZyXEL, Dell and NetGear Routers, Switches, Firewalls, and Access Points
• Supported Hyper-V Virtual Windows Servers and Windows on Citrix
• Supported and maintained Exchange 2003 and 2007, WSUS, Trend Micro and Symantec Anti-Virus VERITAS, Replay, and Acronis backups, Printers, Copiers, etc.
• Provided Disaster Recovery Solutions

Network Integrator/Network Administrator

Responsibilities:

• Project Manager, Project Implementer, IT Architect and Technical Solutions Provider
• Design, Install and Manage Windows Servers (NT, 2K, 2003, and 2008) with Active Directory
• Desktops and Laptops (NT, W2K, XP, Vista, Win7) Cisco, 3com, Dell and NetGear Routers, Switches, Firewalls, and Access Points
• Supported Hyper - V Virtual Servers and Citrix Environments
• Supported and maintained Exchange, WSUS, Symantec Anti-Virus, VERITAS, Printers, Copiers, and Blackberries.
• Application support of Sage Timberline (Pervasive) and of MXLogic anti-spam systems
• IT Consultation: Including adding or upgrading servers, desktops, network switches, routers, and security.
• Total Antivirus protection and Malware Removal
• TCP/IP, UDP, DNS, DHCP, SMTP, FTP, RDP, etc.

Confidential

Plant Network and Windows Administrator

Responsibilities:

• Managed all Windows 2003 Servers with Active Directory, XP and W2K Desktops
• 3 - Com Routers and Switches, Juniper Firewall
• Exchange 2003, WSUS, Symantec Anti-Virus, Printers, Copiers, and Blackberries
• Responsible for evaluating and purchasing all Telecom and computer hardware and software licensing
• Maintained all Network backups and disaster preparedness.
• Trained employees on Microsoft Office Products.
• Utilized GPO to limit workstation access on the plant floor to Internet, etc.

Confidential, Greenville, SC

Field Engineer

Responsibilities:

• Resolved Server, Desktop, Citrix, Router, Scanner, Firewall, Copier, Printer and Blackberry issues.
• Setup Toshiba Copiers to Email, Scan, Fax, Print, and Copy
• Replaced Toshiba Copier Hard Drives and re - imaged Toshiba Copiers
• Supported Windows Servers (Hardware and Software)

Plant Network Engineer/Windows Administrator

Responsibilities:

• Migrated File and Print from NT4 to Windows 2003 Enterprise Server
• Migrated users from NT4 User Manager to 2003 Active Directory
• Managed whole site via SMS (Systems Management Server)
• Controlled site wide Anti - Virus with Symantec System Center
• Managed Printers with HP Jet Web Admin
• Setup and maintained Kronos time clock terminals and server
• Backed up Windows (Veritas Backup Exec) and AS400 servers daily.
• Supported XP/W2K/NT Desktops with MSOffice, Printers, Symantec, SMS, Client Access, etc
• Extensive support of MS Outlook issues
• Hardware support of Servers, Desktops, Laptops, and Printers
• Wrote scripts to manage Active Directory

Confidential, Houston, TX

Senior Network/Windows/Messaging Administrator

Responsibilities:

• Responsible for global support of over 100,000 units, including NT 4 Win2k (Workstations and Servers), Exchange, IE, Shell Business Applications, MSOffice, print support, basic level SAP Support, and IMG 2nd level supporting all areas of IT at Shell.
• Supported customers in OS, messaging, applications (including Microsoft and other business applications), and print support, which achieved minimum downtime and increased efficiency of all operations supported.
• Provide technical support to assist team members to solve issues and become more proficient in support tasks.
• Acknowledged as team expert in specific areas of expertise such as Exchange, Outlook and Blackberry.
• Expert at locating problems affecting customers worldwide and developing solutions that increased operating effectiveness while significantly reducing costs. In one case: Located a problem that affecting every desktop, which saved the company hundreds of thousands of dollars every year.
• Active diversity involvement in Shell Hispanic Employee Network, which facilitated establishing a more productive and inclusive work environment.

Confidential

Senior Network/Windows Administrator

Responsibilities:

• Provided support in both English and Spanish, to 54 sites in the Caribbean and Confidential .
• Provided 3rd level support to the local IT staff of NT Domain, NT administration, Exchange administration, Virus Software, Citrix and all communications, which achieved a very high level of operating efficiency and minimized downtime.
• Acted as a global mediator between customer and satellite support company, which established good working relationships for all parties.
• Returned satellite sites back to Online Status quickly by working with internal support groups in Europe and three external companies which saved the site hundreds of thousands of dollars in downtime.
• Efficiently restored Wins and Exchange Services to sites when they went down.

Confidential

Bilingual Helpdesk Administrator

Responsibilities:

• Collaborated on a new global project to support the Shell sites in the Caribbean and the Confidential . Responsible for support of Windows Servers, Desktops, Laptops, MSOffice, SAP, Citrix, Messaging and Main Frame Applications at each local site. Initiated a response to all communication problems and problems with the AS400 server.
• Provided IT support for assigned areas and functions in both English and Spanish which greatly increased the efficiency and turnaround time.
• Trained helpdesk analysts to identify and resolve problems, which increased the effectiveness of operations.

Confidential, Houston, Texas

IT Administrator

Responsibilities:

• Provided a wide range of global support and technical assistance to clients
• Resolved issues with NT4, Windows 95, Banyan Vines, Lotus Notes, Office, JDEdwards, and Main Frame Applications.
• Troubleshoot, repair, reconfigure and re - image laptop and desktop computers including Compaq, Texas Instruments, Panasonic and NEC laptops.
• Adapted quickly to many new types of software and successfully supported them

Confidential, Houston, Texas

Operations Manager and Network Engineer

Responsibilities:

• Responsible for all information technology, billing, and global research of ship spares and transportation.
• While at Valsamis performed the following seven new projects from design to completion:
• Evaluated and anticipated users needs and consulted management on needed equipment upgrades including all computer hardware, software. Also network, fax, and telephone hardware.
• Designed and installed a successful local area network where none previously existed.
• Converted a DOS based database to a MS Access database within assigned budget and time frame.
• Constructed a new Internet domain to include a new web site and email at that new domain.
• Designed and developed an effective web site.
• Trained all employees with Windows, MS Office, Word, Excel, MS Access, and Netscape which greatly increased the usability of information technology and cut costs.
• Located employee benefits and assisted employees with their selection of employee benefits.