Support Analyst Resume Kalamazoo, MI - Hire IT People

SUMMARY

Currently training in Detroit for XGEN and COBOL remote at - home programming/ support for GSA and/or IRS contracts based in Washington, DC.
At Confidential, success at many jobs, languages, mentorships, and disciplines as the company matured and triumphed through many increasingly complex challenges over 29 years with internal secure Burroughs, UNISYS ClearPath, and HP unix multi-host global (galactic-LAN) networks supporting users in almost every country of the world.
Burroughs / UNISYS machines supported include B5500, B6800, B7600, B1700, B5900, A3,6,9,11,12,15, 16, A17, NX series, and Libra series 450 using proprietary in-house UTILSOFT for source control and program support of 40+ hosts in 4-6 networks.
Within first 2 years deleted 13K lines and wrote 9K lines of ALGOL to increase the speed of the network interface OSI level processing by over 1000% to enable a go vs no-go for the complete project. Over 4 more years with hardware changes end-to-end performance increased another 700%. Supported 3-6 networks of 40+ hosts.
Participated in 3 “sore thumbs” passes of the 5 million lines of source base to increase consistency for maintenance, code security, and performance.
Lead Performance Tech for 4 trips to UNISYS Large Systems Development in Penn for full scale tests of 6-8 new generation hosts and new peripherals before public disclosure.
Tested and specified numerous hardware and software design modifications to vendors whose products were lacking reliability, quality, functionality, and/or performance for the Confidential project, including 3 different cache disk systems, BLSource, and BLdata.
Designed new ways of providing real-time, non-impacting, online reliability data similar to debugging information for real-time production problem analysis and corrections.
Made 6 group changes when needed to mentor and bolster different groups and provide inter- and intra-team communication and cohesion. System support, application programmer, production support, appl testing, system integration, network performance while providing 24/7 on-call system support throughout the career.
Continued legacy support of ALGOL, COBOL, NEWP, and DMSII during modelling and pre-migration modifications to ensure success of migration to HP-unix database access.

SKILLS

Languages: ADA, APL, Algol, C++, Cobol, NEWP, Fortran, Pascal, DMSII

Script: Requirements Analysis, XML, Software Development, Performance Tuning, Databases, Software Projects, UNISYS ClearPath Mainframes, Galactic LANs

PROFESSIONAL EXPERIENCE

Confidential, Kalamazoo, MI

Support Analyst

Responsibilities:

Pleased to have received an opportunity of early retirement to enjoy time supporting my parents as they aged in place and then made the transition to independent living in a caring community of friends.

Confidential, Culpeper, VA

Retired Lead Dev/Sys Software Engineer

Responsibilities:

Worked in several groups as needed: Systems Software, Applications Software, Production Appl/Sys Support, Functional Testing, Systems Integration, and Performance Tuning.
Throughout career, software and hardware on-call support, performance tuning, and quality testing of 40+ UNISYS ClearPath machines and peripherals through several generations including 5900, 7900, A3, A16, and NX series.

Confidential, Southfield, MI

Systems Consultant

Responsibilities:

Detroit new Burroughs B1700 COBOL and WFL systems integration, Ford Motor small contract team NDL to NDLII conversion of 30+ intra-vendor protocols for A15 worldwide network communications hub.

Confidential, Detroit, MI

Datacom Specialist

Responsibilities:

Enabled vendors to discover swinging test leads in the breeze causing data noise visible on oscilloscopes while supporting, designing, and implementing terminal protocols allowing for positioned text instead of full data transfer using B6800 implementing Global Memory.

Confidential, Southfield, MI

System Software Analyst

Responsibilities:

Joined with a Michigan State Lottery team that enabled 4 B7600s to work as one while taking out code from MCP, GEMCOS, and network protocols to decrease the machine and terminal response times. Went back to Albion College campus to patch and test new destructive MCPs during night shift.
Survived compressed activities abroad for teletype to CRT message switch hardware and software onsite field-tech new features and upgrades. Singlehandedly avoided a $15m problem for US based Jai Alai computer and terminal hardware and software.

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Support Analyst Resume

Kalamazoo, MI

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