SUMMARY

• Degreed professional with experience in LAN administration and engineering of Novell, Microsoft (Active Directory) Windows Server 2003, 2008, 2012R2 and 2016 and 2019 server support, UNIX and Linux networks.
• Extensive experience in enterprise messaging systems, Novell GroupWise, Google Apps Suite and Microsoft Exchange/Outlook, including engineering, deployment, support and management.
• Extensive experience in development and implementation of department and enterprise documentation for network support and support of ITIL and ISO9001. Windows server support on Oracle Cloud Infrastructure

PROFESSIONAL EXPERIENCE

Confidential, Richardson, TX

System Administrator

Responsibilities:

• Process documentation for Oracle Cloud Infrastructure builds, terminal server, domain controllers and Tagging processes.
• AD cleanup and domain controller, Troubleshooting OCI builds and processes.
• Integration of server builds for RDP with OCI and Amazon WorkSpace. vmWare, vCenter windows servers support.

Confidential, Lewisville, TX

Infrastructure Administration

Responsibilities:

• Software installations, ResourceMate, System Center Configuration Manger, Forefront Endpoint protection.
• Backup and Restore with MS Data Protection Manger agents and Google Administration console.
• Exchange support and migration to Google Mail/Apps/Suite. Google Suite administration.
• Sharepoint 2007 server and end user support. Support tickets from Manageengine, Remote server management of over 70 sites and corporate office.

Confidential, Plano, TX

Responsibilities:

• Hardware/software integration, network solutions. Cloud migration Google Suite administration, Google App Migration Microsoft Outlook and Exchange and Google Drive Synch.
• Wireless office automation (Cisco, LinkSys, Netgear and other 802.11x wireless), network design, documentation and support for SMB office network integration. Kaseya, Kaspersky installation and troubleshooting.
• Desktop support for Office365, Outlook 2010 and server support for Exchange 2010. Local and remote support for Windows 7 and 8 desktops. Windows server support for Windows 2003, 2008 and 2012 R2 server physical and virtual (MicroSoft Server 2012R2 Hyper - V and VMware 4.5 5.0 environments).
• Backup and Recovery with MicroSoft Data Protection Manager and Backup Exec (several versions).

Confidential, Austin, TX

Contract support

Responsibilities:

• Server build support for State of Texas. Windows Server builds on Vsphere 4.5 guest environment. Process development for ITIL/ITSM documentation for Confidential .
• Runbook review/edit for server builds. Work assigned and recorded through Remedy. Software installation and documentation for State of Texas contract.

Confidential, Dallas, TX

Contract support for Dell/Perot Systems

Responsibilities:

• Second and third level support for External commercial customers. Exchange 2000/2003/2007 and 2008. Outlook 2003/07 and 08 Troubleshooting.
• Knowledgebase, processes and procedures development and network and connectivity troubleshooting.
• Messaging support. Work assigned and recorded through Remedy.

Confidential, Del Rio, TX

Network Administrator

Responsibilities:

• Installation and troubleshooting of Enforce/IAFIS, US Arrival, US Visit, Automated Commercial Environment (ACE), Perceptics License Plate Reader and WHTI RFID system, Outbound and Inbound Vehicle Counters and Vehicle Primary Client.
• Provide support for Windows 2000/XP workstations and HP printer and scanners. Server support for NetWare 6.5 and Windows 2003 servers. Created and modified desktop images with Ghost 8.3/BartPE.
• Installed and configured Adobe Premier Elements for operations and training and support for Adobe Reader (several versions). Installed and configured MobiKey software for remote users.
• Remote desktop support with Tivoli Enterprise System Management. Server backup and restore with Veritas BackupExec, including job management and configuration

Confidential

Onsite Administration

Responsibilities:

• Onsite administration and support for migration of Del Rio, TX Port of Entry to new facility. Avaya PBX voicemail support, vendor point of contact for infrastructure and connectivity. User support (add, change and delete) on NetWare 6.5 and Windows 2003 servers.
• Network support documentation development and updates.

Confidential, Murphy, TX

Senior Network Engineer

Responsibilities:

• Hardware/software integration, network solutions. Wireless office automation (Cisco, LinkSys, Netgear and other 802.11x wireless), network design, documentation and support for NetWare Small business server (NetWare 6.5 and GroupWise 6.5).

Confidential, Dallas, TX

Senior Network Analyst

Responsibilities:

• Second and Third level support for Enterprise Messaging (Novell GroupWise 5.5) and LAN administration. Primary support for Tivoli Storage Management server support for testing on Tivoli Distributed management
• Assisted in redesign and deployment of GroupWise enterprise messaging system. Including rollout of new clients and servers.
• Development and documentation of integration testing lab environment.
• Used for development and pre-production testing of digital network printing systems ( Confidential, Confidential and Confidential ).Network integration and deployment of Confidential IR-400, and IR-3300 and Confidential 1018 for production. And initial project development for E-Mail support of new acquisition.
• Including Pilot project server support Windows2000 and Linux for Gensys/ Tuvox IVR system.
• Support engineer for web service upgrade from IIS Windows 2000 to IIS Windows 2003 including Active Directory integration with Novell NDS/eDirectory, remote support with Windows remote desktop, Citrix Winframe.

Confidential, Plano, TX

Help Desk Coordinator

Responsibilities:

• Internal LAN support for EDS personnel world wide via LAN, WAN and Remote Access.
• Provided single point of contact for case escalations and expedite problem research.
• Second level trouble shooting and interface with field services and vendor management personnel for escalation of problem tickets outside of service level agreements.
• Primary instructor for desktop operating system support, network integration, troubleshooting and configuration.
• Also primary instructor for network management, configuration troubleshooting class (NetWare 3, 4 and 5, Windows NT4 server). Developed core syllabus for both classes and co-developed course materials for Outlook98/Exchange and remote access.
• Primary technical interviewer for internal support candidates.

Confidential

Internal LANS support/Business Analyst

Responsibilities:

• Internal LAN support for EDS personnel world wide via LAN, WAN and Remote Access.
• Troubleshooting network connectivity password resets and printing problems. LAN support for Windows 9x, Windows NT4, and Macintosh connectivity.
• SME on network issues, remote access and primary review on in-house knowledge base. Backup SME for Exchange (5.5) and Outlook97/98 support.