It Support Resume Profile
NC
Highly motivated Senior Technology Professional offering a unique array of skills and experience in Systems Engineering, with an expertise in Virtualization and Storage.
TECHNICAL SKILLS
Microsoft Windows Server NT/95/98/2003/2008/2012, Novell NetWare, Lotus 1-2-3, Lotus Notes, Lotus CC, Microsoft Office, Windows 2000/XP/Vista/Windows 7, C, C , Basic, COBOL, Fortran, Pascal, Pearl, Linux, Unix, VTC Tandberg, Polycom, Sony, Aethra Cisco PIX, Juniper's Netscreen and Tipping Point devices, BES 4.0/5.1, HP,DELL, SUN servers, IIS 5.0/6.0 web server, FTP, VMware ESX 2.0-Vsphere 5, EMC SAN, NetApp NAS/SAN, Blue Coat web proxy, Juniper Netscreen SSG 550 Firewalls, Brocade fiber switches, Cisco MDS 9513 San switches, Source Fire 3D, Cisco IPS 4210, Cisco Mars, Cisco Security Manager, Cisco switch 2948/2950/3550/4000/6509/13,Cisco Router 2811/4700/7609,Core Impact, Cisco wireless 4402/2515 controller, F5 Load balancer, Cisco NAC, Cisco ASA 5510, Fluke VPM/APA/NFM
EMPLOYMENT HISTORY
System Analyst/IT Security Liaison Officer
Confidential
- Directed the development and presentation of technological forecasts and summaries to upper management and executives.
- Planned, coordinated, or consulted on IT -related work efforts, such as coordinating or managing projects involving interrelated disciplines and multiple stages of the system development lifecycle. Influenced or motivated individuals or groups who worked toward agency goals.
- Initiate acquisition projects in accordance to UNC Office of Personal and state budget requirements.
- Assignment of work to subordinates evaluations and graded subordinates work performance.
- Manage and configured VMware Vsphere 5.5 enterprise network over 20 ESXi servers and over 100 VM's
- Design and implementation experience with VMware, vCloud suite of products
- Design and manage Vcenter and VMware View VDI network of over 50 thin client nodes.
- Design Disaster Recovery solution based VMware Site Recovery Manager.
- ESX management vSphere: Installation, Network design and configuration, HA, DPM and DRS cluster configurations, Fibre Channel SAN storage technologies, Virtual Center management, Patch management using Update Manager,
- Experience in advanced VMWare technologies like Storage VMotion
- Build, configure and deploy VMs and templates. Completed Physical-to-Virtual P2V , Virtual-to-Virtual V2V and Virtual-to-Physical V2P migration of Windows NT, 2000, 2003, 2008, and 2012 as well as Linux servers from VMware, Hyper-V, Xen and legacy hardware using VMware Converter, Platespin and Xosoft
- Knowledge on ADFS Claim rules, Multiple Domain Federation of ADFS with Office 365 cloud and Dir. Synchronizations
- Responsible for hardware integration of I/O modules NICs, HBAs, VICs , motherboards, and enclosure management subsystem components including preliminary vendor investigation, qualification, manufacturing readiness, debug, system/software integration, and failure analysis
- Ability to write scripts e.g. PowerShell
- Hands on experience with tier 1 storage vendors NetApp, DELL,
- Configured firewalls at application level using VShield
- Configured and documented MSCS clustering for SQL Servers using physical disk and RDM's.
- Configuring User Profiles, Creating local and Global Groups, Managing Account and Domain Controllers.
- Sharing Folders, Planning and Assigning NTFS Permissions.
- Implementing Windows Terminal Services by Installing Remote Desktop Services,
- Detailed design and implementation of SCCM 2012 R2
- installed Windows 7, Windows 8.1 via SCCM using OSD/MDT
- Package Creation and Distribution via SMS / SCCM 2012
- Bridged WAN links to DC's and forced replication in Active Directory.
- Created/managed scopes and leases on DHCP servers
- Created/updated and pushed group policies
- Created new DNS records and subnets/cleared cache memory on DNS servers.
- Responsible for hardware integration of I/O modules NICs, HBAs, VICs, CNAs
- Configuration of IP KVM's and outer band management cards iLo, CIMC, Drac, iRMC, RSA
- Followed the Security guidelines of HIPAA /PCI/IEEE/NIST/ DISA STIGs and STAGs
- Configured and managed Barracuda web filter, Nessus, Qualys scanner.
- Used Ecase/Helix FTK to probe computers for forensics evidence
Virtualization Engineer
Confidential
- Architecture, design, install, configure VMware ESX, ESXi, within VI3, vSphere 4 and vSphere 5 environments with VirtualCenter management, LabManager, vCloud Director, Consolidated Backup, DRS, HA, DPM, vMotionAdministrated client DELHAIZE environment consisting of 1000 Esxi hosts and 10000 Virtual Machines
- Experience with VMware Data Recovery, VMware Site Recovery Manager SRM , vCenter Operations Manager, Horizon Workspace, Horizon Mirage, ThinApp and VMware View desktop virtualization infrastructure VDI .
- Build, configure and deploy VMs and templates. Completed Physical-to-Virtual P2V , Virtual-to-Virtual V2V and Virtual-to-Physical V2P migration of Windows NT, 2000, 2003, 2008, and 2012 as well as Linux servers from VMware, Hyper-V, Xen and legacy hardware using VMware Converter, Platespin and Double take
- Experience with architecture, implementation and administration of IBM XIV storage arrays.
- Hands on experience in iSCSI, NFS, and FC, FCOE, switching, and zoning.
- Customize layer 2 and layer 3 networking between VMware, networking components and storage for high availability and maximum performance.
- Configuration of Cisco MDS 9506, 9513 Cisco Nexus 2k, 5k and 7k switches.
- Develops strategies to manage the frequency of appropriate support of upgrade packages, patches VUM
- Configured firewalls at application level using VShield
- Configured and documented MSCS clustering for SQL Servers using physical disk and RDM's.
- Experience with 3rd party solutions in VMware environments including Veeam, Zerto, EMC Replication Manager, Symantec, TrendMicro
- Installed, configured administered Windows 2008 R2 SP1 Enterprise Server. Creating User Accounts,
- Knowledge on ADFS Claim rules, Multiple Domain Federation of ADFS with Office 365 cloud and Dir. Synchronizations
- Configuring User Profiles, Creating local and Global Groups, Managing Account and Domain Controllers.
- Created/updated and pushed domain group policy objects GPO's
- Used PowerShell, vSphere CLI, Power GUI, vSphere power CLI and AutoIT for scripting.
- Sharing Folders, Planning and Assigning NTFS Permissions. Implementing Windows Terminal Services by Installing Remote Desktop Services, Terminal services Clients Connecting to Terminal Servers
- Bridged WAN links to DC's and forced replication in Active Directory.
- Created/managed scopes and leases on DHCP servers and Infoblox appliance .
- Created new DNS records and subnets/cleared cache memory on DNS servers.
- Used WSUS, BigFix, and Patchlink to deploy patches to Servers/Workstations.
- Responsible for hardware integration of I/O modules NICs, HBAs, VICs, CNAs
- Configuration of IP KVM's and outer band management cards iLo, CIMC, Drac, iRMC, RSA
- Followed the Security guidelines of PCI/IEEE/NIST/HIPAA/ DISA STIGs and STAGs
Wintel Systems Engineer
Confidential
- Manage and configured four Data Centers running VMware Vsphere 4.x, 5.x enterprise network of 53 ESXi servers and over 1000 VM's
- Configured and manage Microsoft Windows 2008 R2 Hyper V servers and VM's.
- Installed, configured administered Windows 2008 R2 SP1 Enterprise Server. Creating User Accounts, Configuring User Profiles, Creating local and Global Groups, Managing Account and Domain Controllers.
- Sharing Folders, Planning and Assigning NTFS Permissions.
- Implementing Windows Terminal Services by Installing Remote Desktop Services,
- Monitored Active Directory replication with Replmon.
- Bridged WAN links to DC's and forced replication in Active Directory.
- Created/managed scopes and leases on DHCP servers
- Created/updated and pushed group policies
- Created new DNS records and subnets/cleared cache memory on DNS servers.
- Troubleshot connectivity problems on the LAN/WAN.
- Managed configured thresholds and application pools on IIS 5.0/6.0 web servers.
- Performed SQL backups and restores on databases and added permissions.
- Created and configured clusters using MS cluster administration and Fujitsu Prime Cluster
- Configured and created clusters using Symantec Storage Foundation / VERITAS Cluster
- Used WSUS to deploy patches to Servers/Workstations.
- Manage network operating systems such as Linux, UNIX, and MAC environments
- Followed the Security guidelines of IEEE/NIST/HIPAA
- Used HP Insight Manager and Open View to monitor hardware problems on the serve
- Managed user's workstations using MacAfee endpoint protection ePO .
- Deploy and manage Fujitsu, DELL, Cisco UCS, HP and IBM rack mount and blade servers.
- Configuration of IP KVM's and outer band management cards iLo, CIMC, Drac, iRMC, RSA
Senior Platform Engineer
Confidential
- Virtustream is the leading Enterprise Class Cloud solution provider. xStream is Virtustream's Enterprise Class Cloud solution allowing both mission-critical legacy and web-scale applications to run in the cloud whether Hosted, Managed or Hybrid
- Responsible for architecture, design, engineering and management of large scale, multi-site, multi-tenant enterprise class cloud platform based state-of-the-art virtualization, server and storage technologies
- Expertise in design and development of self-service Cloud portals
- Experience deploying supporting IAAS, MAAS, PAAS, SAAS and SAP HANA in a cloud environment
- Develop system management, monitoring and operations strategy for virtualization and servers to maximize uptime and meet agreed upon SLAs
- Manage cloud platform performance and capacity, mine data from various sources, formulate analysis and provide scalability recommendations to resolve any performance and capacity issues
- Provide platform update management strategy leadership to the platform operations teams and assist in complex system and patch updates
- Manage and configured VMware Vsphere 4.x and Vsphere 5.x enterprise network over 400 ESXi servers and over 5,000 VM's
- Configured vCenter Linked Mode for London, Saudi Arabia, Virginia and California data centers
- Design and implementation experience with VMware, vCloud suite of products
- Design and manage Vcenter and VMware View VDI network of over 600 thin client nodes.
- Design Disaster Recovery solution based VMware Site Recovery Manager.
- ESX management vSphere: Installation, Network design and configuration, HA, DPM and DRS cluster configurations, Fibre Channel SAN storage technologies, Virtual Center management, Patch management using Update Manager, P2V, V2P and V2V migrations using VMware Converter Enterprise.
- Experience in advanced VMWare technologies like Storage VMotion
- Manage and deployed Cisco UCS C260-C460 and IBM 3650-3690 servers.
- Responsible for hardware integration of I/O modules NICs, HBAs, VICs , motherboards, and enclosure management subsystem components including preliminary vendor investigation, qualification, manufacturing readiness, debug, system/software integration, and failure analysis
- Ability to write scripts e.g. PowerShell
- Hands on experience with tier 1 storage vendors NetApp, DELL,
- Configured and manage NetApp FAS2200 - FAS6200 and V-Series V3220 - V6290 Data Ontap 8.x- 7 mode and C mode providing fault tolerance with NetApp Snapmirror, Sanpshots and Snapmanager
- Compellent SAN experience in administering, creating volumes, replication and replays
- Recognized as a Subject Matter Expert in FCoE, FC, NFS, CIFS, iSCSI protocols
- Configure and managed Cisco Nexus 7k, 5k, 2k switches set trunk ports, switch ports and VLANS
- Lead design, deployment, and maintenance of a broad range of Microsoft technologies including: Windows Server 2000, 2003, 2008, 2008 R2 Exchange Server 2003 2007 SharePoint Server 2003, 2007, 2010 Internet Security and Acceleration ISA Server 2004, 2006 SQL Server 2000, 2005, 2008 Windows Server Update Services WSUS DNS WINS DHCP Active Directory Group Policy Design and Implementation IIS and Terminal Services Gateway, Remote Desktop Services.
- Deployment of Unix and Linux systems and services Solaris, Debian, Ubuntu, Red Hat, CentOS
- Deployed advanced monitoring using SNMP, Nimsoft, and syslog to production, development, and QA environments to ensure maximum uptime and availability
SENIOR LEAD NETWORK ENGINEER
Confidential
- Manage and configured VMware Vsphere 3.x, 4.x, 5.x enterprise network of 25 ESX , ESXi servers and over 200 VM's
- Design and manage Vcenter and VMware View VDI network of over 30 thin client nodes.
- Configured nodes and network devices to a F5 and Netscaler load balancers also CAG appliance
- 15 years designing, implementing, migrating, supporting and administering Citrix XP, 3.0, 4.0, 4.5, 5.0, 6.0 , Access Gateway, Password Manager, Provisioning Server, Edgesight and Terminal Servers. Migrate farms from Citrix MetaFrame XP and Citrix Presentation Server 4.x to Citrix XenApp 5.0 and 6.0
- Connected Site to Site VPN's on routers and firewalls
- Performed test on the smart jacks and DSU/CSU's
- Configured Vlans and VTP on Cisco switches
- Configured and manage Cisco UCS
- Configured Virtual Port Channel Technology
- Configured Cisco Routers using MPLS /GLBP /OSPF/BGP /EIGRP/HRSP
- Configured NAT/PAT on routers and Firewalls
- Configured sub interfaces on Cisco routers
- Configured Spanning ports/Trunk ports and Network taps on switches
- Configured MDS 9509/9513 Cisco Fiber San switches
- Installed, configured administered Windows 2008 R2 SP1 Enterprise Server. Creating User Accounts, Configuring User Profiles, Creating local and Global Groups, Managing Account and Domain Controllers.
- Sharing Folders, Planning and Assigning NTFS Permissions. Implementing Windows Terminal Services by Installing Remote Desktop Services, Terminal services Clients Connecting to Terminal Servers
- Monitored Active Directory replication with Spotlight on Active Directory and Replmon.
- Bridged WAN links to DC's and forced replication in Active Directory.
- Created/managed scopes and leases on DHCP servers
- Created/updated and pushed group policies
- Created new DNS records and subnets/cleared cache memory on DNS servers.
- Troubleshot connectivity problems on the LAN/WAN.
- Managed configured thresholds and application pools on IIS 5.0/6.0 web servers
- Deployed and Manage MS Exchange 5.5, 2003, 2007,2010
- Performed mailbox migrations for over 2000 users
- Managed/monitored exchange servers using Spotlight on Exchange
- Installed and configured RIM BES Blackberry Exchange Servers.
- Performed SQL backups and restores on databases and added permissions.
- Deployed/ Configured Barracuda and Iron Mail spam appliance for monitoring spam
- Created and configured clusters using MS cluster administration.
- Configured and created clusters using Symantec Storage Foundation 5.1 / VERITAS Cluster
- Monitored/managed the Brocade switches
- Managed and Configured HP EVA 3000 SAN
- Configured and Managed EMC CLARiiON CX300 NAS/SAN using Navishpere/PowerPath
- Managed and Configured NetApp 3020 NAS/SAN
- Detailed design and implementation of SCCM 2007 R2
- installed Windows 7, Windows XP via SCCM using OSD/MDT
- Package Creation and Distribution via SMS / SCCM 2007
- Used WSUS, BigFix, and Patchlink to deploy patches to Servers/Workstations.
- Manage network operating systems such as Linux, UNIX, and MAC environments
- Followed the Security guidelines of IEEE/NIST/HIPAA
- Used HP Insight Manager and Open View to monitor hardware problems on the servers.
- Configured/managed Site to Site VPN using IPSEC SSL
- Managed check point firewall logs using check point tracker
- Monitored alerts from US Cert/Microsoft SANS
- Managed user's workstations using Symantec endpoint protection SEP .
- Pushed new definitions viruses to workstation/servers using Symantec Antivirus console.
- Monitored and managed web sites/URL's visited by using Blue Coat web proxy web filtering
- Managed/configured rules on multiple Net screen firewalls using juniper NSM appliance
- Used MOM/Solar Winds/What's up gold.
- Used Qualysguard/Nessus to scan routers/switches/servers/workstations and firewalls for vulnerabilities
- Deployed Cisco IDS/IPS Source Fire IPS/sensors through-out the network for inline and passive mode
- Used Ecase/Helix FTK to probe computers for forensics evidence
- Configure Cisco wireless controller to manage/detect AP's and wireless users
- Installed and Configured Fluke's VPM/APA/NFM to monitor network and collect server data
- Identified need for and managed data center expansion including procurement, implementation and rollout of new physical plant utilizing APC In-Row Cooling APC Power Distribution PDU APC Symmetra UPS APC InfraStruXure Central NetBotz environmental monitoring modules.
SYSTEMS ADMINISTRATOR
Confidential
- Configured video editing software: Final Cut Pro, Adobe Premiere, Sony Vegas
- Manage Video Telephone Conference codecs Tandberg, Polycom, Sony, Aethra
- Monitored trouble tickets using Touch Paper software application.
- The System/Network administrator for my division.
- Troubleshot connectivity problems on the LAN/WAN.
- Managed the users and servers using Active Directory.
- Assisted remote users by using Remote desktop connection.
- Configured managed/unmanaged Cisco switches/routers
- Deployed/configured/managed Cisco IDS's
- Reimaged configured and setup new PC's and servers by using Acronis.
- Managed/monitored Exchange 5.5 /2000 servers.
- Restored backed up files and data to tapes using VERITAS NET Backup
- Performed NDMP backups to Adic pathlight VTL and NetApp near store SANS
- Handled hardware and printer problems for Dell and other venders.
- Performed server tests using NetDiag/DCDiag.
- Supervised 3 lower level staff members
- A member of the Infrastructure team.
- Configured sub interfaces on Cisco routers
- Implemented, maintained, and monitor virus protection using Symantec antivirus.
- Monitored the network traffic on the firewall.
- Worked in a Data center environment using HP CIM monitoring tool.
- Assisted remote access users in the Cisco VPN concentrator.
- Patched performed maintenance on 200 File/ Print windows 2003 and 2008 servers
- Configured and setup blackberries.
- Security Manager for my division.
COMPUTER SPECIALIST LAN/technician
Confidential
- Configured routers, switches and servers.
- Monitored the network for bottleneck and performance logs and alerts using SNMP.
- Installed and configured Active directory using DCPROMO
- Installed and configured DNS, DHCP, WINS, servers
- Deployed Snort IDS's updated snort rules on a Linux Platform Provided network security and monitored the firewalls/snort boxes
- Configured and assigned static and dynamic TCP/IP addresses to windows servers.
- Troubleshot printer issues, replaced printer supplies, installed and configured local network printers.
- Scheduled and performed backups recovery of loss corrupt data.
- Provided administrative support, reset passwords, modified, and created local domain user accounts.
- Provided support to users in a help desk environment.
- Provided minor repair of PCs and printers.
- Troubleshot LAN/WAN connectivity issues.
COMPUTER SPECIALIST contractor
Confidential
- SQL database/QMF/TSO/DTSO
- Maintained poise in handling problems.
- Configured and Installed PC's and Laptops.
- Maintained the production servers
- Installed, Configured, Managed, printers and network printer.
- Responsible for creating spreadsheets.
- Installations/cancellations of accounts.
- Monitored the network. Generated reports and queries using Excel.
- Wrote queries using
- Updated data entries via telephone and e-mail.
- Created/monitored and closed tickets using the Remedy tracking system.
- Configuring workstations at field sites and configured VPN access
- Provided 1St 2nd Tier support to local Users.
- Reimaged configured and setup new PC's and servers by using Symantec Ghost
IT Support Specialist Internship
Confidential
Configured and Installed PC's and Laptops.
- Maintained the production servers
- Installed, configured, managed local printers and network printers
- Installations/cancellations of accounts.
- Updated data entries via telephone and e-mail.
- Created/monitored and closed tickets.
- Provided 1St 2nd Tier support to local Users.
Clerk III
Confidential
- Timeshare employee between Planning Department and Chairman's Office
- Maintain supply inventory and office files, process and delivered mail
- Maintain Fleet/Motor Pool
- Manage network operation of Xerox 5090 and 5100, 5775 copiers
- Manage Planax TB 390 Binding machine, Neopost SI70
- Configured and manage Pitney Bowes U100 postage machine
- Installed, configured, managed local printers and network printers