PROFESSIONAL EXPERIENCE

Network Engineer | Infrastructure

Confidential , Denver, CO

Responsibilities:

• Planning, configuration, installation and support of corporate information systems running Microsoft Windows Server 2008/2012/2016 operating systems.
• Planning, configuration and tier 3 support of Microsoft System Center Configuration Manager and Operations Manager.
• Planning, configuration and tier 3 support of Microsoft Office 365, Exchange Server, Scripting, SCCM, Active Directory/DNS, ADFS, and Internet Information Server (IIS) systems in a distributed environment.
• Planning, configuration, administration and tier 3 VMware ESXi and cloud technologies including Azure, SaaS offerings, and PaaS tools.
• Implementation of software upgrades, including firmware revisions, operating systems, production software upgrades and other enhancements as required.
• Research new technologies and make recommendations for hardware, software, network and process/procedure improvements.
• Create and maintains documentation such as hardware inventories, floor plans, and technology roadmaps as well as operational policies and procedures.
• Works directly with business units to ensure appropriate service levels are maintained.
• Assists in the development and implementation of company technology strategy, including goals, priorities and policies relating to company information and communications management.
• Coordinate and conduct end user training sessions as needed.
• Adherence to and compliance with Information systems security.
• Provide expert knowledge and experience in the deployment and maintenance of Microsoft Server technologies including Active Directory, Exchange, System Center Configuration Manager, ADFS, DNS, and IIS.
• Provide experience with developing systems policies, procedures and documentation.

Development Operations/Active Directory Server Build Engineer

Confidential Charlotte, NC

Responsibilities:

• Provide Active Directory (AD) application expertise, monitoring new implementation of AD troubleshooting issues utilizing SCOM, coordination/identification, root cause analysis, and code deployment leveraging engineering department and operations co - workers.
• Assist design and implementation of new IT Systems (AD) and expansion\modifications of existing systems.
• Build experience of SCCM, SCOM, and application servers (bare metal and virtual) utilizing VMM, and Azure.
• Independently designed and built worldwide Knowledgebase from MS SharePoint to OneNote, making it more logical to navigate and find and contribute solutions for AD Operations associates across the globe.
• Ability to collaborate effectively with a diverse team(s) with global resources and varying skillsets.
• OS support for global VM deployments leveraging Windows Server 2008R2 | 2012 | 2016.
• Development, implementation, and support of IaaS, PaaS, AD DS, and Hyper-V.
• Installation, configuration, and administration of SCCM, SCOM (utilizing SCOM web-based dashboard and SCOM Server utilities), SCVMM, and Quest RMFE.
• Service Management tool, Remedy ITSM, for submitting, tracking of incidents, problem investigation and change requests.
• Demonstrate initiative, flexibility, and ability to adapt to changing priorities as needed.
• Highly proficiency in Microsoft Suite (Word, Excel, Outlook, OneNote, Visio, SharePoint, and some PowerShell).

Azure Support Team Engineer

Confidential Charlotte, NC

Responsibilities:

• Work in a team environment to troubleshoot and resolve MS Azure Connect and Management issues, typically issues in the metaverse when on premise objects are not matching what is in the cloud.
• If server(s) are not correct in its specifications, the Engineer is responsible to make any and all corrections within a defined SLA and resubmit the server for validation.
• Built server(s) architecturally accurate to client specific needs.
• Worked in DNS and Active Directory on a daily basis to ensure servers were in correct groups and OU’s.
• Expectations are to build no less than ten (10) servers (physical and/or virtual) per week. These expectations were met successfully.

VM and Physical Server Build Team Engineer

Confidential Charlotte, NC

Responsibilities:

• Build and maintain Windows 2012 R2 and 2016 servers using several technologies such as Azure, vSphere Web Client by VMWare as well as a Spectrum “in-house” developed application (VRA) that configures not only the server components, but also populates the CMDB (which is handled manually by the other two software products mentioned).
• Was required to follow strict guidelines insofar as the architectural specifications according to build instuctions.
• If server(s) are not correct in its specifications, the Engineer is responsible to make any and all corrections within a defined SLA and resubmit the server for validation.
• Worked in DNS and Active Directory on a daily basis to ensure servers were in correct groups and OU’s.
• Expectations are to build no less than ten (10) servers (physical and/or virtual) per week. These expectations were met successfully.
• Contract ended prematurely due to a change in budgeting procedures where half the department was eliminated.

System Engineer Regulated Messaging

Confidential Charlotte, NC

Responsibilities:

• Worked as operations technologist/systems engineer in the Regulated Messaging department.
• Worked as a liaison between end users and vendors to maintain open and clear communication.
• SME for the Actiance Vantage application. This includes installing product, configuring it and supporting the application from POC to UAT to PROD.
• SME in supervision of monitoring employee communications that take place in email, IM, social media, voice and other data sources supporting Micro Focus Autonomy product. Regulated messaging ensures prevention of regulatory violations to avoid monetary fines and lawsuits, reputational damage, and intellectual property loss for both regulated and non-regulated associates.
• Monitored environment of over 300 servers using SCOM alerts that are configured by engineering to email Regulated Messaging associates and we remediated any issues that were critical.
• Responsible for creating proxy and firewall requests for internal/external communications between Confidential and external sources. This responsibility required me to successfully pass a rigorous class and knowledge assessment of firewall rules, subnetting, subnet masks, A and Ptr records, and network protocols that pass the rigorous Global Information security policies.
• Worked in DNS and Active Directory on a daily basis
• Work in conjunction with information governance, compliance and global information security to ensure delivery of secure and compliant messaging, i.e. HIPAA, FINRA, FCC and others, while driving superior business outcomes.
• Actively produce and manage technology infrastructure changes from conception to completion.

Network Administrator

Confidentiaal Concord, NC

Responsibilities:

• Managed server farm running Windows Server 2003, 2008, and 2012 for the North America facilities.
• Minor experience with Unix and Linux ERP servers.
• Fluent in WSUS for updating workstations throughout the organization.
• Utilization and implementation of Microsoft Office Suites 2010/2013.
• Independently administered Active Directory for over 240 devices in a manufacturing environment. This includes managing AD Users and Computers, AD Domains and Trusts, Local Users and Groups, configuring and maintaining OU’s and so on.
• Completely and independently created from ground-up a national intranet for the North American operations utilizing IIS.
• Occasionally managed small teams for workstation and laptop trouble issues.
• Made multiple presentations to management that were accepted and completed within time/budget constraints such as implementing a SAN environment, cloud solution for email, disaster recovery plan for contingency purposes and others.
• Managed Microsoft Exchange server in the form of on-premise architecture and then later Exchange Software as a Service.
• Successfully implemented multiple server installations and upgrades in a rack mounted configuration.
• Moved Exchange 2003 to Microsoft Office 365.
• Familiar with VMware Infrastructure Web Access Version 5.0.0 (installing, configuring, setting up virtual machines).
• Implemented a disaster recovery plan that included not only moving the entire email platform from an in-house based system to a cloud-based platform (Microsoft Office 365) but a recovery program and documentation in addition.
• Backed up entire network by utilizing Windows DFSR to a SAN server and used WSUS to distribute updates to all devices on the network.
• Completely upgraded wireless connectivity using Cisco access points to have wall-to-wall wireless coverage for all devices and handheld scanning devices and smart phones.
• Rewrote all technical documentation for the IT department.
• Responsible for procurement negations and support for all hardware including IP phones and cell phones.

Implementation Specialist / Technical Liaison

Confidential Matthews, NC

Responsibilities:

• Responsible for two critical applications that the company was developing. Assist in developing, troubleshooting, designing, deploying and demonstrating product.
• Monitor and queue backups of approximately 40 servers daily.
• Setup and deploy Windows 2003 Servers with SQL 2000, IIS, and Visual Source Safe among others.
• Inventory, procurement, and deployment of all business-related hardware i.e. laptops, servers, pc's, printers, etc.
• Responsible for code release organization and releases.

Network Administrator/Workstation Engineer - Corporate Treasury

Confidential Charlotte, NC

Responsibilities:

• Responsible for software and hardware support including LAN Administration for entire Balance Sheet Management/Corporate Treasury (approximately 60 associates) utilizing Windows 2003 Advanced Server.
• Responsible for all hardware and software procurement i.e. PC's, Laptops, Severs, etc. Had to track hardware to ensure it reached proper destination and a predetermined date.
• SQL Database administration including but not limited to backup scripts, table maintenance such as restructuring, shrinking and defragmentation if needed.
• Procured, configured, deployed and maintained all workstations and laptops in the department.
• Completely implemented contingency plan including off site servers and documentation to ensure complete redundancy of data.
• Maintained, upgraded, and installed all servers i.e. security patches, software upgrades, server performance, etc.
• Added new users to the LAN and set permissions using Windows Active Directory.
• Responsible for daily backups of all servers - file and print servers and dedicated SQL servers.
• Wrote and modified log on script for all LAN users.
• As part of the contingency plan, laptops were purchased for every user in the department and VPN was successfully tested so users could work from home in a disaster scenario.
• Coordinated UAT group separate from the LAN to test and benchmark new applications.
• Worked closely with software vendors to ensure that problems were handled in a timely fashion.
• Handled highly confidential and proprietary information appropriately.
• Purchased, configured and maintained all Blackberry devices in the department.
• Constantly monitored server farm for viruses, worms, and other malicious software.