SUMMARY

• Systems Administrator wif over 15 years’ experience designing, migrating, administering, supporting and managing all facets of Confidential Server including Windows Server 2000/2003/2008, 2012 and 2016 wif an emphasis on Confidential Exchange 2003, 2007, 2010, 2013 and 2016 via Office 365 email servers in a multi - site environment.
• Demonstrated experience acting as teh liaison between end users and external support personnel and vendors.
• Knowledgeable on current virtualization platforms using Confidential Windows Server Hypervisor and VMware vSphere 6.5 and management using VMware VCenter.

TECHNICAL SKILLS

• Implementation Specialist
• Premier Support Engineer
• Cloud Migration Systems Engineer
• Systems Engineer/Administrator
• NOC Engineer
• Corporate Systems Administrator

PROFESSIONAL EXPERIENCE

Confidential

Implementation Specialist

Responsibilities:

• Design and implement interfaces and reporting based on teh needs of teh Cardiology department.
• Design and impenetrable user interface for Cardiology software.
• Perform software upgrades for existing Cardiology PACS customers.
• Manage projects for Cardiology PACS add on purchases.
• Lead technical testing efforts.
• Investigate and resolve various interface, reporting and overall system needs.

Confidential

Premier Support Engineer

Responsibilities:

• Promoted from Concierge Ambassador to Confidential Premier Support Team supporting exclusively enterprise Confidential customers.
• Spporting enterprise customers environments including On-Premise Exchange Servers, Azure Active Directory, ADFS, Clustering, Skype for Business, Confidential Teams and additional Office365 services including DLP, Retention Policies, Hybird configurations, eDiscovery and Compliance and MDM wif Confidential ITunes and SharePoint on-premise and Office365 cloud configurations.
• Providing support setting up enterprise and government customers domain by creating CNAME, MX, and TXT DNS records.
• Providing support creating O365 user accounts, shared folders, distribution and security groups.
• Configuring Skype for Business and Confidential Teams audio and video conferencing, setting up user voice accounts per user subscriptions.
• Configuring SharePoint internal and remote access privileges, creating a new site and administering site settings and permissions.
• Configuring DirSync and Azure Active Directory sync wif InTune between on-premise or cloud-based domain controller and Office 365 Administration Portal.

Confidential

Cloud Migration Systems Engineer

Responsibilities:

• Migrating Users / PCs from one company domain to another. Working on projects to move 2,500 users from on-premise infrastructure, Active Directory (AD) / Exchange server to alternative AD and Office 365 messaging cloud infrastructure.
• Supporting remote and on-site field technician teams wif user and workstation migrations.
• Creating active directory domain user accounts, organizational AD infrastructure for users and workstation while designing group policy and power shell scripts.
• Windows Server 2012/2016 server configurations for application management along wif Confidential Systems Center administration.
• Implemented WSUS integration and created a monthly phased patching process.
• Managed deployment of Service Pack for Windows 7,8 and 10 to all physical machines to stay in compliance wif software patching.
• Managed drivers and created task Sequences for new hardware required for teh PC refresh project of 2,800 workstations and 6,000 laptops.
• Deployed multiple Cumulative Updates and a Service pack update to Configuration Manager to stay current wif latest Confidential releases.
• Exchange Server 2016 daily migration administration for users, groups and 0ffice365 administration.

Confidential

Systems Engineer/Administrator

Responsibilities:

• Responsible for supporting teh following environment/initiatives Confidential technologies, server administration, and HyperV technology and WSUS administration.and configuration.
• Supporting Windows system administration on MS Server 2012R2, 2008R2 and workstations running Windows 7, VMware vCenter and ESXi Servers 6.0, Hyper-V Server, Confidential Active Directory administration, application support, end-user support, wif network local LAN/WAN support.
• Responsible for domain backup and restore solutions using Veeam backup and Replications 9.5.
• Active directory administration using group policy objects, domain account management, and file server policy share administration.
• Level III support and administration to junior systems administrators and helpdesk.
• Cluster management administration and storage server administration.

Confidential - Kennesaw, GA

Systems Engineer

Responsibilities:

• Windows Server 2008R2, Server 2012R2 Active Directory, WSUS administration, Group Policy, DNS and DHCP server administration.
• VMware 5.5 and Hyper-V virtual administration including virtual machine creation, storage, and networking
• Confidential Exchange Server 2013 administration along wif Office365 implementation and migration of management services, roles, and permissions.
• Backup and restore data administration using Veeam, Symantec Backup wif cloud based backup solutions and restore of image and file level backups.
• Experience using Windows Server 2003, 2008R2, 2012R2, Windows Small Business server performing in-place upgrades as well as network design and implementation.
• Experience using SonicWALL firewall and layer three Dell and NetGear switches.
• Supporting WAN, LAN and global DNS, MX records configurations

Confidential, Franklin, TN

NOC Engineer

Responsibilities:

• NOC Engineer Managing client’s nightly backups and resolving any failures.
• Working wif field engineers and vendors to work on any outstanding issues.
• Doing backup restores for end users for files, mailboxes and system state recovery for failed servers.
• Backup vendors’ products include Symantec Backup and Veeam Backup and Replication products.
• Managing server’s backups for Windows Server 2008 R2, WSUS administration, Windows Server 2012 R2, Exchange Server 2010 and SharePoint Servers.
• Virtual environment backups for VMware 5.5 and Confidential Hyper-V Servers. Managing guest virtual servers wif an average of five virtual machine servers.
• Active Directory tasks including adding/removing access permissions, new user account creations, Exchange server mailbox creations, delete or modifications.
• Granting access permissions to SharePoint Server folders, directories and creating user’s groups wif Active Directory.

Confidential

Corporate Systems Administrator

Responsibilities:

• Responsible for managing 45 virtual servers on VMware VShere 5.5 servers in a high availability environment.
• Creating, adjusting space and memory requirements for newly created VMware application servers.
• Creating domain group policy procedures and policies.
• Patching and updating all client workstations and servers
• Reviewing all server application and system event logs daily.
• Responsible for enterprise Sophos Antivirus deployment and management
• Monitoring all network service switches
• Creating domain Active directory account as well as creating domain users Exchange server mailboxes and spam gateway filters using Mimecast.
• Responsible for Sarbanes Oxley yearly me.T. audit review for infrastructure servers and ERP and critical financial and accounting servers.
• Managing end users permissions and creation of department SharePoint server portals.
• Managing Active Directory accounts, permissions for 19 child domains.
• Technical lead for a new MDM Mobile deployment and testing environment.
• Implemented NetApp SAN installation, VMware 5.1 upgrade, Exchange Server 2010 and Windows Server 2008 R2 deployments and migration plus upgrades.
• Responsible for File server migrations and creations for individual department servers and build-outs.
• Internal SharePoint Server 2010 administrator. Building independent workspaces and setting permissions.
• Corporate wireless access administrator. Designing, implementing and assigning security group for access permissions to teh internal corporate active directory security policy as well and enabling guest access wifout access to teh internal network.
• Migrated 1900 user’s mailboxes from Exchange server 2003 to 2010. Daily management of Exchange Server DAG’s groups, permissions, shared mailboxes, connections to SharePoint servers and security groups access and permissions.
• Managing network content filter using Barracuda web filter as well as a Barracuda email archive server.
• Experience administering user accounts, performing server subsystem configuration, network management, installation of software, performing backups, configuration management, and general system maintenance.

Confidential, Chattanooga, TN

ITSF Supervisor / VW Production Facility

Responsibilities:

• Daily meetings wif Volkswagen managers reporting on teh status of projects and overall maintenance of production equipment.
• Performed enterprise level network design, administration and support, project management, design/prototype/pilot/implementation/support phases of projects.
• Extensive writing skills-including project proposals, design documents, server builds, and migration procedures.
• Responsible for day to day operations which included an eight-member support team while maintaining IT related equipment for production and 100% uptime of production equipment.
• Knowledgeable on current virtualization platforms using Confidential Windows Server 2008 Hypervisor and VMware versions 3.5, VMware vSphere 4.0 and management using VMware Virtual Center.
• Responsible for monitoring all IT related equipment including all production servers and applications, managing patch management, active directory and LAN, WAN and wireless connections locally and connections back to Germany.
• Disaster Recovery planning, design, testing, and implementation for organizations up to 500 employees at three U.S. office and two in India.
• Responsible for shift schedules, hiring, training, team evaluations, proposing projects, root cause analysis, and technical and production gap improvements.
• Troubleshoot 2003/00 AD, TCP/IP, DNS, DHCP, WINS, IIS issues on servers reported from Help Desk, NOC, and Command Center for tier II server administrator group.

Confidential, Chattanooga, TN

Network Administrator

Responsibilities:

• Managed division-wide projects dat effected business process analysis and implemented best practice improvement opportunities throughout teh organization.
• Manager of a team of 7 desktop support technicians on a 3000 plus workstation deployment/upgrade.
• Worked in a large team dat managed teh overall health, hardware, upgrades, patch management in a 30 Managed a team of 3 network technicians from implementation and deployment of customer’s network upgrade from a peer-to-peer network to an enterprise Windows server 2003 AD environment and Exchange Server 2003.
• Co-Managed a team of 5 network technicians in a customer’s environment from peer-to-peer network environments to Confidential Small Business Servers 2003.
• Acted as liaison between end users and external support personnel and vendors.
• Evaluated hardware and software to ensure compliance wif corporate needs.
• Windows 2003/2008 server enterprise environment.
• Responsible for 30 servers through a managed services platform deployment.
• Installed, configured and monitor centralized Email and Domain Controllers backup servers.
• Daily monitoring of customer/client active directory domain wif nightly backup procedure’s, weekly (WSUS) patch management, setting domain group policy rights and permissions for internal users and configuring domain OU’s.
• Installed and configured Internet Information Server 6.0, Confidential SQL Server 2000/2005 wif database backup, recovery and disaster recovery procedures.
• Installation, administration, and migration of Confidential SharePoint Server 2007/2010 wif teh installation and configuration an intranet/extranet public access servers.
• Daily monitoring and configurations for Confidential Exchange 2003/2007/2010 user mailbox roles, client access which incorporates Confidential SharePoint Server 2007, RPC over HTTP and Email Gateway Antivirus/Spam protection.
• Installed and configured Edge Transport Server 2007 Implementing Security by configuring Anti-Spam Agents in Edge Transport Server.
• Configured E-Mail Address Policies and Journaling throughout teh Domain.
• Knowledge of Outlook Web Access including configuration, permissions, and forms based autantication and SSL Configuration.
• Experience in administering Exchange servers including installation, back-up, and troubleshooting.
• Install and configure VPN and SonicWALL firewall enterprise level solutions wif continuous data protection servers using both SonicWALL and Symantec CDP enterprise class storage devices.

Confidential , Chattanooga, TN

System Administrator

Responsibilities:

• Managed Windows NT and Confidential Exchange account processes dat provided email and network login services throughout teh multi-location company offices.
• Developed Corporate standards for handling terminated User NT accounts and Exchange mailboxes.
• Led Lotus Notes and Confidential Exchange migration.
• Created upgrade standards on teh upgrade of internal network routers, switches.
• Daily network infrastructure management of user’s accounts, email servers, network shares wif ACL permissions.
• Participated in Exchange server replacement projects.
• Team member in teh planning process of design of Corporate WAN/LAN and Disaster Recovery Planning.
• Created an internal web server to pull live news feeds and real-time weather data from teh National Weather Service.
• Instituted Corporate LAN policies and procedures.
• Trained Junior Administrators in use of teh WAN, LAN and VPN protocols and usage.