SUMMARY

Over 7 years of personal and professional experience administering configuring and repairing Windows and Linux systems.

TECHNICAL SKILLS

Linux/Unix

• Modified kernels for stability performance and real-time low latency for preemptive multitasking.
• Modified system files in BSD Unix to properly install peripheral hardware or graphical user interfaces.
• Familiar with BASH shell environment.
• Proficient with apt-get yum rpm pacman pkg add PiSi sysinstall software managers.
• Familiar with runlevels root sudo ifconfig cd ls uname rsync wget.
• Familiar with Apache and load balancing.

Windows

• Used MS Exchange to configure user accounts and mailboxes on Windows 2008 servers.
• Used remote desktop features such as LANDesk or Remote Desktop Connection.
• Used BMC Remedy Web HelpDesk ticketing system to resolved computer issues.
• Used ZenWorks Altiris and SCCM to deploy software packages and applications.
• Deployed entire operating systems using Norton Ghost ZenWorks and/or pre-configured hard drives.
• Used commands such as ipconfig netstart/stop netstat gpupdate.
• PowerShell commands Add-Computer Test-Connection Stop-Computer Get-Location Get-ServicePacks.
• Utilized Active Directory to edit modify and add group policies. Remove disable add user accounts.

PROFESSIONAL EXPERIENCE

Confidenital

Linux Administrator consultant

• Used RedHat Linux to maintain development servers using only command line interface
• Managed the Linux environment using VMware Sphere
• Set up VMware View images for development testing
• Installed and configured Windows Server 2008
• Configured DHCP DNS and IP Scopes
• Created link-cloned copies of VMware images and snapshots.
• Applied fixes to RedHat Linux through command line interfaces.

Confidenital

Unix Systems Operator consultant

• Used Citrix XenApp to monitor data in Unix command line interfaces
• Initiated or wrote bash and python scripts to properly handle data transfers
• Continually monitored eight servers for any discrepancies or lag in files.
• Used fail over procedures for system critical processes.
• Deleting moving or change file data to work properly with queries.
• Performed query tests throughout the websites that were using the servers.

Environment Citrix XenApp Putty Bash Python Office 2010 Windows Server 2008 Windows 7 Unix

Confidenital

Systems Administrator consultant

• Used Powershell scripts to automate USMT for migrating machines from Windows XP to Windows 7.
• Utilized VNC to remote into newly built machines for further configuration.
• Configured users Outlook accounts manually or through scripting.
• Used Active Directory to move new machines to correct domain.
• Registered new PCs to specific department domains.
• Used a ticketing system for the upgrade process
• Worked with field technicians to obtain correct information from users.
• Personally helped users with problems.
• Repaired laptops or desktops
• Used Linux to backup store or obtain data from damaged machines.

Environment Active Directory Exchange Office 2010/2012 Windows Server 2008/2012 Windows 7/8 Knoppix Linux SQL BitLocker

Confidenital

Support Specialist II consultant

• Provided first-level contact for users with hardware software and applications problems.
• Used such commands as ipconfig gpupdate and ZenWorks commands to configure machines properly.
• Escalate problems as appropriate following REMEDY procedures.
• Unlocked user accounts through ZenWorks administration.
• Pushed software with ZenWorks management system for desktops.
• Executed terminal commands to troubleshoot issues in ZenWorks.
• Physically moved desktops to different locations.
• Resolved network issues with the servers by patching network cables to a specific blade to the correct VLAN.

Environment ZenWorks SCCM Gmail Windows 7 Windows Server 2008 Remedy RSA eDirectory

Confidenital

Lead Deployment Engineer consultant

• Team Lead for Migrations and technical issues.
• Managed entire team through migration process. Explained how to combat difficult problems and errors.
• Performed migrations around the country from Win XP to Win 7.
• Used such software as Credent Altiris and Norton Ghost.
• Installed Windows Server 2003/2008 on newly built servers for specific departments and for local Windows 7 images for faster network migrations.
• Performed back-up processes for users to prepare them for migration.
• Solved issues in outlook usually concerning encrypted .PST files.
• Deployed necessary software that was specific to each individual user during the imaging process.
• Issued RSA tokens either with a key fob or through Android and iPhone.

Environment Credent Norton Ghost Altiris Office 2010/2012 Windows Server 2008/2012 Windows 7/8 Blackberry Android RSA

Confidenital

Migration Analyst consultant

• Migrated over 700 machines from Win XP to Win 7.
• Disbursed organized list of computers to be handled and divided with the team.
• Removed users accounts from ZenWorks in order to properly migrate to Windows 7.
• Used .pl Perl scripting to run certain tasks such as Automatic Boot Recovery for critical errors.
• Executed zac commands to troubleshoot issues in ZenWorks.
• Used such commands as net stop/start to combat severe problems in ZenWorks.
• Set specific users on different VLANs in order to release and renew IP addresses.
• Modified scanner drivers that didn t work in the Windows 7 environment.

Environment ZenWorks SCCM Groupwise Windows 7 Windows Server 2008 Remedy eDirectory

Confidenital

System Administrator II consultant

• Remote into specific servers to modify accounts mailboxes through MS Exchange.
• Used VMware for Windows Server images and remote into these virtualized machines for administration.
• Used WSUS to install uninstall patches and configure automatic patch updates.
• Resolved Windows Server issues using Avocent.
• Combated user issues using LANDesk to remote into workstations.
• Set up group and email server permissions for users in Active Directory and Outlook.
• Used Zantaz for synchronization with Exchange and to archive/restore emails.
• Created mirror servers for CentOS Linux using commands such as rsync
• Created load balancing server using httpd/Apache for even distribution downloading from mirrored servers.
• Used Kickstart automation program to automate CentOS server installation.

Environment Active Directory SCCM Exchange Windows 7 Windows Server 2008 Remedy CentOS Linux Zantaz VMware vSphere

Confidenital

Deployment Systems Engineer

• Replaced computers and peripherals with newer models.
• Installed and configured network and banking software for Windows 7.
• Applied policies using Active Directory
• Made sure network programs and servers responded accordingly.
• Installed system software and updates that were required for the working environment.
• Validated that all systems were up and running with command post.

Environment SCCM Active Directory Windows 7 Windows Server 2008

Confidenital

Repair Technician Seasonal

• Troubleshoot and internally repaired users phones by modifying and/or replacing chip-sets.
• Modified system files or resolved issues in Android/Linux devices as root user.

Environment iOS Android WebOS Symbian BlackberryOS Wiring Welding

Confidenital

Mac Specialist

• Resolved common issues through command line using UNIX commands.
• Handled hardware and software issues such as Microsoft Office Logic VMware Fusion iWork Photoshop.
• Contributed to team or progress meetings to update and inform colleagues.
• Performed demonstrations of installing and or removing Mac OS X Microsoft Office hard drives CD drives.
• Helped user s set-up and use computers.

Environment Mac OS X Parallels VMware Office 2008 iOS