SUMMARY

Enterprise level IT professional with 10 years of experience in system administration, virtualization, support, security, networking and configuration. Able to communicate effectively in diverse and stressful environments. Consistently work numerous priorities and meet tight deadlines without compromising quality or service. Communicator and problem solver who quickly adapts to changing demands and environments in order to exceed expectations. Extensive knowledge of industry hardware and software allowing effective work using all available resources. Leader with ability to reach across multiple departments and organizations for cost-effective management and project completion.

SPECIAL SKILLSET

• Security operations Application Packaging
• Microsoft Windows Environment Hardware Maintenance and Support
• Limited Unix/Linux Environments Server Installation and Configuration
• MAC OS Environment Security Solutions Firewalls, AVs, IDS
• Server Management and Administration Custom PowerShell Scripting
• System Management and Stability Operating System Installation
• Client Support and Helpdesk Network Storage SAN, DFS, Cloud
• CISCO, Enterasys, HP Network Solutions Data Backup and Disaster Recovery
• VoIP/Video Administration and Support Router Configuration and Support
• Ticketing and Resolution Systems IT Training
• Field Support Quality and Performance Improvement
• System and Network Optimization Geographically Distributed Systems
• Automation Information Assurance

TECHNICAL PROFICIENCIES

• Platforms: Windows 9x/NT/2000/XP/Vista/7, Linux, Mac OS, Cisco IOS, DOS
• Installation, configuration and maintenance of networks
• Configuring CISCO and other network hardware using CLI and GUI
• Extensive remote diagnostics, management, and troubleshooting experience
• Firewall integration and management
• End System Support - DNS, DHCP, TCP/IP, SNMP, FTP, VPN, VLAN
• Retina, OpenVAS, Nexpose vulnerability detection solutions
• Remedy, Magic, ManageEngine solutions to track, resolve and archive issues
• SCCM, ManageEngine and McAfee Hercules enterprise system remediation/patching solutions
• VMware/VSphere Solutions
• Tandberg, Lync, Webex VoIP/Video Conferencing
• Infrastructure and system virtualization expertise
• .NET/Java/Tomcat Server Administration

Professional Development and skillset

• Actively pursuing additional Professional IT training and certifications
• Proven ability to maintain multiple priorities in a fast paced environment
• Emerging technology research and testing/evaluation experience
• Technical documentation including troubleshooting and policies.
• Technical training experience in-person and remotely
• Technical and product research for procurement and system integration

PERSONAL TRAITS

• Self-Motivated Detail Oriented
• Dependable Seek Constant Improvement
• Team Player Able to work independently
• Strive for Excellence Adaptive

WORK HISTORY

Confidenital

Technology Consultant

• Served as architect of site server migration process for global packaging, resource management, facility supplies, and logistics client. Designed migration solution to maximize automated processes minimizing possible human-factor errors. Company involved in acquisition and divestiture/merger proceeding and network of disparate sites required standardization and domain migration. Built custom scripts to move data and update access permissions for untrusted domain transfer. Automated site server build and deployment processes through Microsoft SCCM 2012. Designed in-place migration procedures for existing server to be brought into new domain. Served as overall technical SME over wide range of project decisions including networking, Active Directory, Group Policy, and Data Management Wrote numerous purpose-built PowerShell and batch scripts. Heavily involved in troubleshooting and streamlining of networking, security and policy issues in order to create a feasible and efficient end-to-end solution.
• Conducted analysis of state government client application license costs and developed strategy to maximize software licensing and management budget across information services infrastructure. Led 8 member multinational team to package applications for centralized distribution to enterprise software development environment. Designed administration and deployment strategy using SCCM 2012. Engineered SCCM environment from the ground up for proof of concept and testing. Recommended best practice configurations for client environment. Leveraged PowerShell scripting in package deployment and wrote and troubleshot scripts. Worked closely with upper management on both project and client side to ensure successful delivery according to expectations and constraints. Developed final delivery/roll-out plan for solution deployment within tight scheduling constraints with minimal interruption to production timelines.
• Designed enterprise business strategy for healthcare client encompassing industry leading mobility and vitalization solutions in order to modernize the enterprise computing environment. Focus was on developing strategy and solutions that would integrate across platforms and provide seamless interoperability for users to more efficiently conduct business.
• Worked with a global leader in pharmaceutical research and development to standardize and modernize their global enterprise Information Technology Infrastructure. Provided program management and technical knowledge for the following areas: Change Management, Enterprise Load Balancing, DMZ Service Improvement, WAN infrastructure centralization and optimization, and Wireless service infrastructure centralization and authentication improvements. Developed and executed activities related to end-to-end project management, including project plans and estimated scoping and requirements through implementation and deployment. Proactively monitored, managed and reported on execution of the project deliverables to an executive level. Coordinated more than 300 network and infrastructure changes weekly during the span of the project. Initiated novel metrics and reporting methods to support effort. Developed planning and communication action items for scoped for broader company adoption to provide continued change management improvement and visibility.
• Conducted datacenter assessment, gap analysis and design for Energy Infrastructure client. Assess as-is network environment in order to ascertain business case relevance and move toward agile datacenter architecture. Responsible for designing infrastructure maturity measurements based upon CMMI and provide road-map far necessary changes for reaching the true next-generation agile datacenter. Created network blueprint for dual data center DR/active-active design. Includes both WAN and LAN Network architecture and management.

Confidenital

Senior Systems Administrator

Provided primary system administration and management to implement and support the global infrastructure for a user base consisting of over 1200 users in the United States, Europe, Middle East, Africa, and Asia. Managed over 400 virtual and physical servers and their associated operating systems and software in a dispersed network. Manage user and service accounts through AD administration and SQL security. Plan, develop, install, configure, maintain, support, and optimize network hardware, software, and communication links. Manage network hardware and equipment utilizing Cisco 5k and HP switches, 2911K9 and 3925K9 routers, UCS Infrastructure, and wireless APs. Monitor and test network performance. Conduct network design and capacity planning. Conduct system IP assignments, VLAN provisioning and management, and network routing. Primary manager for VMware VSphere environment administering all aspects of virtual environment and architecting View VDI with both linked-clones and dedicated instances. SAN - Configure EMC and NetApp storage solutions for datacenter requirements. Servers primary run Windows Server 2008R2 also manage servers running 2003, various Linux distros including Ubuntu and CentOS, and Solaris. Manage security solutions, including Cisco ASA firewalls, FireEye IPS and threat forensics, vulnerability scanners, and Symantec anti-virus. Perform system backups and recovery leveraging Amazon Cloud storage, VEEAM, and SQL backup. Writes scripts as needed for automation and management. Install, configure, maintain, and troubleshoot end-user workstations running Windows XP/7 and Mac OS, software, and peripherals. Analyze and resolve hardware and software computer issues. Interact and negotiate with vendors, service providers, and other external agencies to secure network products and services. Travel nationally for systems and network integration and maintenance.

Confidenital

Deployment, Tier III Analyst, System Administration

Team lead responsible for optimizing performance and implementing new enterprise network solutions for over 300 local customers within the DLA network. Provided final hiring recommendation for team member candidates to management. Developed team member skills through instruction, hands-on experience, and training. Ensured always-up network capabilities and real-time system availability between regional and international TCP/IP systems. Planned configured and deployed Enterasys switches and installed fiber-optic infrastructure. Migrated Active Directory users, data, workstations, switches, and printers with new leading-edge infrastructure. Install cat6 and fiber cables and integrated terminal ports to servers and other infrastructure. Configured and deployed rack hardware, printers, and peripherals including initial setup, security, and network configuration. Maintained inventory of all communication, networking, and IT equipment with full accountability and disposition awareness. Responsible for ensuring deployment and proper functionality of system vulnerability and security patches. Routinely conducted LAN and WAN installation, configuration, maintenance, and troubleshooting to maximize uptime and network efficiency. Monitored system health and resource availability and implemented necessary load balancing and network and resource configuration changes. Routinely interacted with vendors and service providers to ensure reliable and secure system operations. Deployed Tandberg solution for video conferencing, supported network infrastructure, supported end users and troubleshot system performance and operation issues.

Confidenital

Client Support/Training Specialist

Supported and trained users with industry leading credentialing platform software. Resolved issues relating to network problems, server configuration and software patching. Provided database administration support and client training and ticket resolution through remote diagnostic and troubleshooting of software, hardware, and databases. Multi-tier call center environment providing support for proprietary software, Microsoft Office, and Windows. Developed documentation for training, patching and issue resolutions. Ensured adherence to security and privacy policies. Trained users concerning security operations, processes and procedures. Monitored distributed systems in cloud environment for maximum availability. Analyzed and resolved complex technical issues collaborating with multiple teams and user groups. Limited source code investigation to help ascertain root cause.

Confidenital

Systems Automation Support Management Officer

Officer in charge of the automation systems support team. Advised the commander and staff on automation policy and technical matters. Managed computer systems and provided automation expertise at all organizational levels. Translated mission needs into system requirements. Established procedures for effective and efficient use of system resources. Developed and coordinated procedures for contingency operations. Developed and implemented data and systems recovery procedures. Managed LAN and WAN architecture configuration. Analyzed problems and developed recommendations and policies.

Confidenital

Technical Support and Administration Consultant

Provided clients with technical support, administration, and training in Windows and MAC based systems. Conducted multi-level backups operations and disk imaging. Provided hardware and software research, installation, troubleshooting, and education. Installed, configured, and troubleshot networks serving multiple domains. Completed multiple catastrophic recoveries maintaining data integrity. Deployed LAN and WAN solutions, configured network resources and ensured maximum uptime and efficiency.

Confidenital

Systems and Security Administration

Provided overall administration and support for Information systems Conducted hardware troubleshooting, repair and maintenance, disaster planning and data recovery, system security and access control via firewalls and malware detection and remediation. Ensured system stability thorough access control measures and network and data change management. Designed and implemented networking solutions to include wired, wireless, and WAN.