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Endpoint Engineer Resume

Pittsburgh, PA

TECHNICAL SKILLS

  • Strong Work Ethic
  • Positive Attitude
  • Good Communicator
  • Team Player
  • Problem - Solver
  • Very Organized
  • Windows 7/8/10; Knowledge of Server 2008/2012/2016/2019 ; Knowledge of Confidential Office 2010/2013/2016
  • Knowledge of Azure
  • Intune
  • Autopilot
  • MAM/MDM
  • Store for Business
  • Active Directory; Group Policy; Powershell; SCCM; Knowledge of networking; Install set upand troubleshoot computer hardware/software

PROFESSIONAL EXPERIENCEConfidential, Pittsburgh, PA

Endpoint Engineer

Responsibilities:

  • Evaluate, test, and package applications using SCCM, Admin Studio, scripting and/or other industry standard tools for teh Enterprise workstation and Citrix environments.
  • Assist wif teh software distribution, operating system deployment, and patch management to Enterprise workstations/laptops via Confidential SCCM.
  • Assist wif teh troubleshooting of applications as it relates to application packaging on physical and virtual machines.
  • Use components of SCCM to track Enterprise hardware inventory and specifications.
  • Provide documentation and updates where appropriate on teh build process/specifications of teh imaging process.
  • Assist in teh development and maintenance of Windows OS images (Windows 7 and 10) via Confidential SCCM, MDT and DISM; dis includes driver management/injection for various hardware platforms.
  • Create Windows 10 Servicing Plan; Windows 10 Migration
  • Working wif Azure, Intune, Autopilot, MAM/MDM, Store for Business
  • Utilize ServiceNOW ticket system; creating articles for our Knowledge Base
  • Use Active Directory, Group Policy Management (AGPM), Powershell, USMT; provide third level support.

Technical Support Specialist

Responsibilities:

  • Diagnose and resolve hardware and software related issues in a Windows 7/Office 2010 environment, including remote access (Citrix, VPN, Remote Desktop), and mobile device management (iOS, BlackBerry, Android)
  • Work wif Citrix (XenApp6.5, Director, Receiver, Profiles), Active Directory, SCCM, MS Office, RDP
  • Utilize Cherwell ticket system; creating articles for our Knowledge Base
  • Install, upgrade, configure and troubleshoot software
  • Provide customer support through phone, email, and remotely; assist customers wif troubleshooting firm and personal computer issues, printer/scanner issues, basic network issues and other misc issues

Confidential, Pittsburgh, PA

Information Systems Technical Analyst

Responsibilities:

  • Work wif Citrix (XenApp6.5, XenApp7.5, Studio, Director, Receiver, etc.), Active Directory, Exchange, Failover Cluster, SQL Studio, MS System Center 2012, MS Office, Terminal Servers, GPOs, RDP, Profiles, Backups
  • Bring new customers onto cloud: spinning up server wif necessary updates and software, creating user accounts, transferring all customer data to terminal server, and installing/configuring local machines wif Citrix Receiver for accessing cloud environment
  • Utilize Service Manager and OTRS ticket systems; creating articles for our Knowledge Base
  • Install, upgrade, configure and troubleshoot software
  • Provide customer support through phone, email, and remotely; assist customers wif troubleshooting local machine issues, printer/scanner issues, basic network issues and other misc issues; assist wif configuring mobile devices

Confidential, Coraopolis, PA

Centralized LAN Support Operator

Responsibilities:

  • Utilized Active Directory for adding/maintaining user/group profiles; Citrix XenApp for access to virtual applications; Citrix AppCenter for monitoring and upkeeping FedEx GRID, File, Print, and Citrix Servers.
  • Utilized HP Service Center, RT, and jNexus ticketing systems; logged calls; responded to email requests; escalation of issues to proper groups when outside of CLS scope
  • Responsible for rebooting and patching servers on server farms
  • Provided Outlook support and assisting wif file restores
  • Utilized RDP and GoToAssist for troubleshooting user issues from a remote location
  • Added network printers; troubleshoot printer issues including clearing print queues and restarting Print Spooler services
  • Utilized VMware vSphere to monitor/restart virtual machines

Confidential, Coraopolis, PA

Technical Support Specialist

Responsibilities:

  • Provided technical support/software support for external suppliers
  • Other duties include working helpdesk tickets, system tasks, and emails from suppliers/internal partners

QA Analyst

Responsibilities:

  • Assured quality of Appraisals and BPOs for multiple clients, data entry, customer service, and online research
  • Utilized Confidential Office, Citrix, and ELS as well as other software applications as part of normal job function
  • Worked in queues; used VMware View for at-home access; performed administrative and clerical duties s: Perfect Attendance, High Quality, and meeting and exceeding monthly goals

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