Endpoint Engineer Resume Pittsburgh, PA - Hire IT People

TECHNICAL SKILLS

Strong Work Ethic
Positive Attitude
Good Communicator
Team Player
Problem - Solver
Very Organized
Windows 7/8/10; Knowledge of Server 2008/2012/2016/2019 ; Knowledge of Confidential Office 2010/2013/2016
Knowledge of Azure
Intune
Autopilot
MAM/MDM
Store for Business
Active Directory; Group Policy; Powershell; SCCM; Knowledge of networking; Install set upand troubleshoot computer hardware/software

PROFESSIONAL EXPERIENCEConfidential, Pittsburgh, PA

Endpoint Engineer

Responsibilities:

Evaluate, test, and package applications using SCCM, Admin Studio, scripting and/or other industry standard tools for teh Enterprise workstation and Citrix environments.
Assist wif teh software distribution, operating system deployment, and patch management to Enterprise workstations/laptops via Confidential SCCM.
Assist wif teh troubleshooting of applications as it relates to application packaging on physical and virtual machines.
Use components of SCCM to track Enterprise hardware inventory and specifications.
Provide documentation and updates where appropriate on teh build process/specifications of teh imaging process.
Assist in teh development and maintenance of Windows OS images (Windows 7 and 10) via Confidential SCCM, MDT and DISM; dis includes driver management/injection for various hardware platforms.
Create Windows 10 Servicing Plan; Windows 10 Migration
Working wif Azure, Intune, Autopilot, MAM/MDM, Store for Business
Utilize ServiceNOW ticket system; creating articles for our Knowledge Base
Use Active Directory, Group Policy Management (AGPM), Powershell, USMT; provide third level support.

Technical Support Specialist

Responsibilities:

Diagnose and resolve hardware and software related issues in a Windows 7/Office 2010 environment, including remote access (Citrix, VPN, Remote Desktop), and mobile device management (iOS, BlackBerry, Android)
Work wif Citrix (XenApp6.5, Director, Receiver, Profiles), Active Directory, SCCM, MS Office, RDP
Utilize Cherwell ticket system; creating articles for our Knowledge Base
Install, upgrade, configure and troubleshoot software
Provide customer support through phone, email, and remotely; assist customers wif troubleshooting firm and personal computer issues, printer/scanner issues, basic network issues and other misc issues

Confidential, Pittsburgh, PA

Information Systems Technical Analyst

Responsibilities:

Work wif Citrix (XenApp6.5, XenApp7.5, Studio, Director, Receiver, etc.), Active Directory, Exchange, Failover Cluster, SQL Studio, MS System Center 2012, MS Office, Terminal Servers, GPOs, RDP, Profiles, Backups
Bring new customers onto cloud: spinning up server wif necessary updates and software, creating user accounts, transferring all customer data to terminal server, and installing/configuring local machines wif Citrix Receiver for accessing cloud environment
Utilize Service Manager and OTRS ticket systems; creating articles for our Knowledge Base
Install, upgrade, configure and troubleshoot software
Provide customer support through phone, email, and remotely; assist customers wif troubleshooting local machine issues, printer/scanner issues, basic network issues and other misc issues; assist wif configuring mobile devices

Confidential, Coraopolis, PA

Centralized LAN Support Operator

Responsibilities:

Utilized Active Directory for adding/maintaining user/group profiles; Citrix XenApp for access to virtual applications; Citrix AppCenter for monitoring and upkeeping FedEx GRID, File, Print, and Citrix Servers.
Utilized HP Service Center, RT, and jNexus ticketing systems; logged calls; responded to email requests; escalation of issues to proper groups when outside of CLS scope
Responsible for rebooting and patching servers on server farms
Provided Outlook support and assisting wif file restores
Utilized RDP and GoToAssist for troubleshooting user issues from a remote location
Added network printers; troubleshoot printer issues including clearing print queues and restarting Print Spooler services
Utilized VMware vSphere to monitor/restart virtual machines

Confidential, Coraopolis, PA

Technical Support Specialist

Responsibilities:

Provided technical support/software support for external suppliers
Other duties include working helpdesk tickets, system tasks, and emails from suppliers/internal partners

QA Analyst

Responsibilities:

Assured quality of Appraisals and BPOs for multiple clients, data entry, customer service, and online research
Utilized Confidential Office, Citrix, and ELS as well as other software applications as part of normal job function
Worked in queues; used VMware View for at-home access; performed administrative and clerical duties s: Perfect Attendance, High Quality, and meeting and exceeding monthly goals