IT Project Manager Resume

SUMMARY

IT Project Manager/Technology Delivery Manager Sales and Technical Support Engineering Unified Communications as a Service (UCaaS) Contact Center as a Service (CCaaS) Remote Worker Solutions
Agile Project Management Methodology Enterprise Infrastructure Technology Migrations SD WAN Migrations Unified Communication System Design Engineering Enterprise Solutions Planning and Engineering
Voice Over IP and SIP Technologies Enterprise Messaging Solutions Hospitality Solutions IVR DTMF and Speech Applications Technical Presentations and Demonstrations Wireless Communications Design and Deployment Call Center Solutions Design and Implementation Cloud Base Applications management

PROFESSIONAL EXPERIENCE

IT Project Manager

Confidential

Responsibilities:

As an Confidential Professional Service IT Project Manager, I managed projects from initiation to closure, developing comprehensive plans, monitoring project progress, evaluating complex situations, performing technical duties, maintaining project timeframe, identifying and communicating project objectives, providing process improvement recommendations and managing all administrative and scheduling processes.
I managed enterprise level projects, Confidential direct and business partners engagements. My Project Management task included managing teams of Installation Technicians, Application Solution Consultants, System Integrators, Software Specialist and Software Developers in the implementation of Confidential Solution deployments.
Enterprise client industries included Health Care Systems, Health Care Institutions, Education, Military, Financial, Energy, Insurance, Automobile, Retail and Pharmaceutical.
Business Partners included Sharp Communications, AT&T, Windstream Communications, and ConvergeOne.

Confidential

Verizon Network Management Team Delivery/Project Manager

Responsibilities:

As Delivery/Project manager, I managed Confidential ’s 800 + Bank Branches, Retail Bank Cafés and Back Office Unified Communications new systems installations, upgrades, technology migrations, relocations and decommissions.
This includes life cycles project planning, infrastructure migrations, issue resolutions, escalations, change management, project transitions, third party resource management and IP/IVR Cloud Application design, test, and implementation.
I concurrently managed multiple large and complex enterprise projects completing them on time and in budget. Confidential Back offices and Retail Bank Branches are located in the Northeast, South Central and Mid - Atlantic regions of the United States.
The Retail Bank Café locations expand across all regions of the United States.

Confidential, Alpharetta, Georgia

Sr. Sales Engineer

Responsibilities:

My duties as a Sr. Sales Engineer included Designing and Pricing Unified Communications Solutions, Data Networks, Video and Wireless Solutions for Confidential Partners and Strategic Accounts.
Identifying and designing solutions for Government and Business Enterprise Customers using a consulting methodology: Discovery, Analysis Results, Solution Recommendations and Financial Information.
Creating and delivering high quality customized presentations covering: Confidential products, solutions and services, benefits, features, technical details, Confidential technology direction and roadmap.
Direct Client activities included - Designing and Pricing customized solutions that meet customers' needs, delivering presentations, demonstrations, workshops, responding to RFPs and providing specialist support to complex bids as well as on-going life cycle account support.

Confidential, Kennesaw, Georgia

Network Consultant

Responsibilities:

Design and Price Confidential, Cisco, Alcatel, and Confidential Unified Communications Solutions
Designed Voice over IP Networked Contact Center between Atlanta Georgia and Dallas Texas Voice fortune 500 company
Designed a Disaster Recovery IP Telephony Contact Center for a fortune 500 Software company in Atlanta Georgia
Member of Business Development Team, Major and National Account Sales Support for Converged IP Technologies