Network Consulting Engineer Resume

SUMMARY

Skilled Network Engineer/Support Analyst with 7+ years of experience providing PC and Client/Server technical support for small to medium sized businesses. Experience diagnosing, troubleshooting and resolving client issues with hardware maintenance, installations and upgrades.
Experience in technical call center operations providing service by communicating effectively with technical and non - technical staff.
7+ years of experience in installation, configuration, administration, and troubleshooting of LAN/WAN infrastructure and security using Cisco routers and Switches.
Familiar with various operating systems like Windows, Linux, and Confidential

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential

Network Consulting Engineer

Responsibilities:

Deployed new equipment, such as, UCS and Nexus platforms, cabling, and other tasks as necessary.
Provided Data Center Health Check Report which included MS spreadsheet with information about the environment, such hardware inventory, Configuration, statistics, alerts, and faults from UCS Infrastructure Components.
Provide Nexus and UCS best practice configuration and best practice implementation.
Cisco UCS central deployment
Provided proactive software recommendation for required network equipment and a detail walk through for firmware upgrade.
Knowledge transfer with customer on best practice and implementation related to the service delivered.
Performs technical support functions on problem resolution in support of major account under direction of delivery manager or Senior SME.
Primary technical contact and responsible for providing consultative, proactive and reactive support to Cisco accounts.
Deployed/configure VPC and Fabricpath
Assist with design and architectural services on transactional and subscription customer accounts
Plan and executes highly complex Network Upgrade and Network Migration activity
Executes all phases of project delivery including network staging, implementation and handover
Assisted customers with Hardware and Software builds for new server deployments, ensuring adherence to

Confidential

Support Analyst/Helpdesk Analyst

Responsibilities:

Provide Helpdesk support for over 1200+ clients all over the world
Managed users enterprise systems and remote user support including laptop, desktops, network issues, printers and Blackberry’s
Answered technical questions regarding software products and their requirements within departments.
Investigated issues reported by clients in a timely and efficient manner.
Maintained user accounts and verified group rights using Microsoft server tools (ADS) Active Directory.
Troubleshoot and reset users password in ADS.
Troubleshoot and resolved all outlook 2010 and 2003 issues.
Support MS Office Suite related issues
Wireless Connectivity support and configuration.
Manage Citrix Applications access through group policies in ADS
Managing customer expectations by ensuring applications are supported to agreed service levels
Tracked user calls for resolution and escalation thru Remedy Helpdesk Software
Remotely assisted client with windows RAS to troubleshoot and solve issues.
Educated client on how to connect to the company intranet using Secure ID (RSA token) or Smartcards.
Managed and troubleshoot Virtual machines from the Vsphere.