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Network Consulting Engineer Resume

SUMMARY

  • Skilled Network Engineer/Support Analyst with 7+ years of experience providing PC and Client/Server technical support for small to medium sized businesses. Experience diagnosing, troubleshooting and resolving client issues with hardware maintenance, installations and upgrades.
  • Experience in technical call center operations providing service by communicating effectively with technical and non - technical staff.
  • 7+ years of experience in installation, configuration, administration, and troubleshooting of LAN/WAN infrastructure and security using Cisco routers and Switches.
  • Familiar with various operating systems like Windows, Linux, and Confidential

TECHNICAL SKILLS

  • Cisco Router (2600, 3500, 6500)
  • Cisco Switches (Catalyst 2950, 3600, Nexus 2k, 5k, 7k, and UCS platforms)
  • Unified computing systems
  • PCs and Laptops
  • Virtual environment
  • Cisco Intersight
  • Cisco UCS Central
  • Cisco Hyperflex

PROFESSIONAL EXPERIENCE

Confidential

Network Consulting Engineer

Responsibilities:

  • Deployed new equipment, such as, UCS and Nexus platforms, cabling, and other tasks as necessary.
  • Provided Data Center Health Check Report which included MS spreadsheet with information about the environment, such hardware inventory, Configuration, statistics, alerts, and faults from UCS Infrastructure Components.
  • Provide Nexus and UCS best practice configuration and best practice implementation.
  • Cisco UCS central deployment
  • Provided proactive software recommendation for required network equipment and a detail walk through for firmware upgrade.
  • Knowledge transfer with customer on best practice and implementation related to the service delivered.
  • Performs technical support functions on problem resolution in support of major account under direction of delivery manager or Senior SME.
  • Primary technical contact and responsible for providing consultative, proactive and reactive support to Cisco accounts.
  • Deployed/configure VPC and Fabricpath
  • Assist with design and architectural services on transactional and subscription customer accounts
  • Plan and executes highly complex Network Upgrade and Network Migration activity
  • Executes all phases of project delivery including network staging, implementation and handover
  • Assisted customers with Hardware and Software builds for new server deployments, ensuring adherence to

Confidential

Support Analyst/Helpdesk Analyst

Responsibilities:

  • Provide Helpdesk support for over 1200+ clients all over the world
  • Managed users enterprise systems and remote user support including laptop, desktops, network issues, printers and Blackberry’s
  • Answered technical questions regarding software products and their requirements within departments.
  • Investigated issues reported by clients in a timely and efficient manner.
  • Maintained user accounts and verified group rights using Microsoft server tools (ADS) Active Directory.
  • Troubleshoot and reset users password in ADS.
  • Troubleshoot and resolved all outlook 2010 and 2003 issues.
  • Support MS Office Suite related issues
  • Wireless Connectivity support and configuration.
  • Manage Citrix Applications access through group policies in ADS
  • Managing customer expectations by ensuring applications are supported to agreed service levels
  • Tracked user calls for resolution and escalation thru Remedy Helpdesk Software
  • Remotely assisted client with windows RAS to troubleshoot and solve issues.
  • Educated client on how to connect to the company intranet using Secure ID (RSA token) or Smartcards.
  • Managed and troubleshoot Virtual machines from the Vsphere.

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