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Senior Technical Program/project Manager Resume

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San, FranciscO

SUMMARY

  • Performed the role of a SCRUM Master, managed self - organizing teams (PODS), product backlogs, user stories, ATDD, TDD, CI/CD, agile kick offs
  • Facilitate Sprint Planning Daily Standups, Retrospectives, and Product Demos
  • Managed enterprise projects (as SCRUM master, project manager) with 2-4 week iterations, overall lifecycles of 24 months, SCRUM sprints/iterations of 4 weeks, and product backlogs of up to approximately 20 stories per iteration.
  • Managed end-to-end Projects and Programs as a Business and Technical manager.
  • Managed complex channel programs, and onboarding processes for channel partners
  • Managed multiple, concurrent complex initiatives
  • Managed key performance indicators (KPI) for success criterion of a program, CSat (Customer Satisfaction Surveys), SLAs (Service Level Agreements), QoS (Quality of Service)
  • Managed vertical portfolios as healthcare, finance, Telcos/ISPs, media and entertainment sectors\
  • Managed Project Financials and Budgets with Capex expenditures, Opex expenditures, GCC (General Audit Computer Controls), reconciling financial actuals versus forecasts, and financial controls for multi-million dollar initiatives.
  • Managed SDLC processes, ITIL Processes and documentation for systems infrastructure, Process Flow Mapping across Conceptual, Logical and Physical tiers.
  • Utilized PMBOK methodologies for initiatives during the project lifecycle.
  • Managed business project initiatives, client expectations, communications with Senior and mid-level management, kicking off projects, delivering project status presentations
  • Managed onshore and offshore application development, QA and infrastructure operations
  • Managed distributed facilities for infrastructure collocation and call center operations
  • Managed strategic and operational initiatives as project scope, budget management - aligning cost plans/actuals/forecasts,schedule and release cycle management, vendor management, deliverable management, risk management, risk evaluation, production deployment and incident management
  • Managed projects with various methodologies as RUP, WATERFALL and AGILE (SCRUM, RAPID PROTOTYPING, TEST DRIVEN, EXTREME)
  • Managed QA/UAT Stress/Test plans, systems infrastructure, operations, logistic management.
  • Managed pre-sales initiatives and processes cross functionally (RFP & RFQ compilation, client engagement and presentations, SOW compilations) all the way to internal, technical and operational initiatives (BRD, PRD, TDD, Support Documentation, Risk Management documentation, resource management documentation, budget management documentation), for application development and application support and delivery.
  • Enterprise Security Related
  • Managed enterprise security regulatory process, procedures for Finance and Healthcare like FFIEC, SAS70, SOX, PCI, HIPAA, GxP, AT101 and BaseII Data integrity compliance
  • Managed secure SSO integration with high-security applications for online /mobile banking
  • Devops Experience
  • Managed Devops teams and systems infrastructure teams ranging from team sizes of 5 - 20.
  • Managed devops for platform engineering and introduced CI/CD tools as Jenkins, Ansible, Maven, Artifactory, Puppet/Foreman and centralized log management tools as Logstash/Kibana
  • Managed the installation, deployment, configuration and management of multiple environment (centralized and distributed) for cradle-to-grave delivery of concurrent releases
  • Managed processes to facilitate CI/CD/CD - Continuous integration/development/deployment
  • Systems and Security Infrastructure and Data Center Experience
  • Managed Content Data Networks as Akamai, I-Beam, Speedera and others
  • Managed Colo Facilities and ISPs including - Equinix, Globix, Sonic, PacBell.net, Alchemy
  • Managed data center migrations across data centers and between data centers and Cloud providers like Amazon AWS (Elastic Load balancing, S3, EC2), Verizon TerreMark, Azure.
  • Managed voice infrastructure for corporate offices and Distributed Call Centers for Healthcare companies with VOIP vendors as Cisco, hardware vendors Shoretell, Avaya and Lucent and software vendors Shoretell, Syntellect and Avaya
  • Managed Cisco (and Foundry) networking Infrastructure at different tiers in the OSI stack - including routers, switches, firewalls, load balancers
  • Managed the maintenance of cloud (SaaS, IaaS, PaaS) and on premise environment
  • Cloud - Amazon AWS, TerreMark (Verizon), (SaaS, PaaS, IaaS), Private, Public, Hybrid Clouds and Cloud Business Models (Exploratory, Departmental, Enterprise, Exclusive, Open Clouds) AWS - EC2, S3, Glacier, Direct Connect, CloudWatch
  • Managed DR initiatives for Confidential, I-FILM, Teijen HealthCare
  • Managed Virtualized Infrastructure with VmWare Hypervisors (NSX, ESXi and vCenter) on Citrix
  • Carbon Black (CB) Request and Protect, FireEye HX, GADA DTex, Cisco Umbrella, Symantec Enterprise, Microsoft Defender, Mac OS JAMF Protect (and JAMF Pro, JConnect, JAuth) and Trend Micro Portal Protect.
  • Storage Management Experience
  • Managed SAN/NAS infrastructure clusters with vendors as Brocade, NetApp, EMC and Hitachi.
  • Managed storage infrastructure initiatives for corporate offices and digital ad agencies
  • Managed the performance tuning of file systems and storage for HPC (High Performance Computing) Hadoop (Big Data) infrastructure initiatives and transaction processing, and disk striping for RAID0,1,5,6 with Veritas and Disk Striping Suite tools.
  • Mobile E-Commerce and M-Commerce
  • Managed E-commerce and mobile-Commerce solutions for retail outlets with Confidential . This includes mobile fulfillment for e-tailing and backend fulfillment and delivery with vendors like Picture Trail, for the KODAK GALLERY.
  • Managed branch and retail infrastructure solutions for Confidential and Teijen Healthcare.

TECHNICAL SKILLS

Methodologies Used: Waterfall, V-Model Verification, KanBaan, Agile Scrum / sAFE (Scaled Agile Framework for the Enterprise), Agile Extreme, Agile Rapid Prototyping

Tools: Used: Collab .Net & Team Forge for Scrum, JIRA Atlassian Greenhopper Plugins for Scrum and Kanbaan, Microsoft Devops Azure, RUP, Microsoft Project, SmartSheet, Microsoft Office Suite, Google Office Suite, Umbra, Rapid board structure

PROFESSIONAL EXPERIENCE

Confidential - San Francisco

Senior Technical Program/Project Manager

Responsibilities:

  • Managed Enterprise IT GxP and GmP Security Initiatives, for a user base of 14,000 Life Science users in the Clinical, Research and Product Development (PDM) teams, using the Microsoft Unity Framework Project Management Gate Methodology and Scrum Agile using Microsoft Azure Devops
  • Managed network edge end point security initiatives, using Cloud Based and On-Prem Virtualized security technology as Carbon Black (CB) Request and Protect, FireEye HX, GADA DTex, Cisco Umbrella, Symantec Enterprise, Microsoft Defender, Mac OS JAMF Protect (and JAMF Pro, JConnect, JAuth) and Trend Micro Portal Protect.
  • Managed executive strategy for cloud migration and mobile workforce IT security
  • Managed virtual infrastructure security upgrades for network micro-segmentation using VmWare / ESXi virtualization on Citrix and Windows platforms
  • Managed end-to-end security initiatives for Mac OS (10.15+) as Minimum Security Baselines (MSB) and CIS Configurations with Linux Red Hat (RHEL 8.x), Mac OS and Windows platforms, disk encryption and key escrow technologies, Druva Backup Policies, Encase Recovery tools, Ping Identity.

Confidential - San Francisco

Senior Technical Program/Project Manager

Responsibilities:

  • Managed Strategic initiatives with Product Management, for Online Account Opening; including funnel optimization to optimize account opening processes - resulting in an increase from 10,000 online accounts to 32,000 accounts opened annually
  • Managed multiple program initiatives as Online Loans (CDs), OLB SSO SAML 2.0, KYA, KYC and KYB, Secure RISK management, program roadmap releases. Mobile Banking and Mobile optimized Workflows, Systems Infrastructure initiatives as Secure Banking Data Center Migration. Multiple development and staging release management, Enterprise Service Bus Architectures for financial transactions with FIS (Fidelity) integration
  • Management Initiatives with Vendors as Lexis Nexis, QualFile, FirstWatch, Digital Resolve, EWS (Early Warning Systems), Socure and others
  • Managed Fraud Detection Initiatives IP Intelligence with Digital Resolve, AI Predictive Analysis Risk Modeling initiatives for contact center and support optimizations
  • Managed Enterprise Security and Network Infrastructure initiatives, for Secure Banking, Security Penetration Testing (DAST, SAST, VAST - Dynamic, Static and Vendor Application Security Testing), SAML 2.0 SSO with Shibboleth and Ping Federate,
  • Managed Data Analytics and Warehousing initiatives, for user application data analytics using Tableau reporting integrated with Data Lakes and Data Warehouses.

Confidential - San Francisco

Senior Technical Program/Project Manager

Responsibilities:

  • Managed application development, integration and infrastructure initiatives for finance, e-commerce and retail for 1500 stores , with a cumulative implementation budget of 1 Million dollars
  • Managed inception-to-delivery enterprise e-commerce initiatives for bank reconciliation for 1500 stores (Deposit Verification, Credit Card, Gift Card, Corporate Cash, Inventory Control) with Oracle 11 G financials and the Trintech and Cadency enterprise SaaS application suite in the Cloud.
  • Managed inception-to-go-live development and delivery of enterprise finance applications (FP&A, Accounting and Financial Revenue Operations for store administration) to the cloud using the CoStar enterprise SaaS application suite with Oracle 11G Financials
  • Managed the integration of the Aptos enterprise Sales Audit Application with enterprise wide CRM, Retail and Marketing Applications.
  • Managed the adherence of application and infrastructure initiatives with General Compliance Controls (GCC), PCI Audit and SOX Compliance

Confidential - San Francisco

Senior Technical Manager

Responsibilities:

  • Managed application development using the AGILE (SCRUM) methodology and using tools like Collabnet (4.x) and TeamForge, Oracle 11 G, SVN and Websphere 7.x.
  • Managed daily SCRUM meetings with an application development team of 6, from Cradle-to-grave of the software development lifecycle. (5 AGILE SCRUM iterations and 3 sprints per iteration)

Confidential - San Francisco

Senior Technical Project Manager

Responsibilities:

  • Managed enterprise upgrades from SLES 11 (SuSe Linux) to RHEL 6.4, with HP-Gen7 and HP-Gen8 blade technology
  • Managed infrastructure and environment set up for “Big Data - Hadoop and Impala development
  • Managed AD (active directory) migration initiatives between Roche and Confidential, Inc.
  • Managed initiatives for the Confidential Collaboration Portal, to facilitate client multi-media conference centers communication between Confidential and it’s partners, and high speed content transfers

Confidential - San Francisco

Senior Technical Program/Project Manager

Responsibilities:

  • Technical Project Manager for a DevOps team of 5, and a platform engineering development team of 6
  • Managed strategic and tactical cross functional programs across Platform Development Engineering, Devops, Techops, QA, Tech and Client Services
  • Managed SCRUM AGILE, KANBAN projects with JIRA/GREENHopper (Atlassian v 5.2) and Tempo
  • Managed disaster recovery (DR) initiatives across distributed data centers (virtualized and Cloud providers) Managed business continuity planning to define Disaster Recovery boundary conditions.
  • Managed Tech Services (professional svcs) across major client deployments (TIAA, ATT, WellPoint, Disney etc)
  • Managed disaster recovery (DR) initiatives across distributed data centers (virtualized and Cloud providers) Managed business continuity planning to define Disaster Recovery boundary conditions.
  • Managed Virtualization initiatives and system resource optimization for virtualized infrastructure.
  • Managed Database upgrades and optimization from Oracle 10 G to Oracle 11 G (on CentOS 6.4, RHEL 5.8 and Linux Appliances), MongoDB and other major system components
  • Managed “Data Center Migration” initiatives in the cloud using - AWS, Verizon/ Terremark
  • Managed Dev utilities at AWS - including Perforce, SVN, Jenkins, Puppet, Foreman, Ansible, Artifactory, JIRA
  • Managed compute capacity using AWS EC2, S3 tools an Auto-scaling using Amazon CloudWatch
  • Managed storage utilization using Amazon S3 services and backups using AWS Glacier
  • Managed VPN/VPC network connectivity with AWS Direct Connect
  • Managed Application performace enhancements using Memcached, redis, AWS elastic cache
  • Managed horizontal scaling using ELB - Amazon Elastic Load Balancing

Confidential - San Francisco

Senior Technical Program/Project Manager

Responsibilities:

  • Utilized Agile/SCRUM for project management methodology (JIRA, Atlassian Greenhopper, Confluence)
  • Managed strategic and tactical initiatives, operations, application development and integration, infrastructure and deployment of rich media and mobile enterprise applications for major strategic clients, such as IBM Client Technology Group/Accenture, Media Consulting (Euro-RSCG), Telco and Cable Company providers ( Cable Vision, Bresnan Communications, Charter Communications) and Entertainment providers (Warner Brothers)
  • Managed end-to-end strategic and tactical initiatives, operations, application development and integration of large scale application integration initiatives (20-30 million users per Telco) The application suite included the integration of Mobile (XMPP for IM and SMPP for SMS) technology and Online Technology, including Cloud technology (Amazon). Service hosted were SMTP / IMAP E-mail, Calendaring, Contact, XMPP, SMPP application services hosted both in stand alone hosted environment and the Amazon Cloud.
  • Responsible for the technical management of the Software and Hardware stack (Dell High End R720 series), for Red Hat Enterprise Linux product releases of the Confidential Enterprise Platform.

Confidential - San Francisco

Senior Channel Project/Program Manager

Responsibilities:

  • Managed strategic and tactical initiatives, operations, application development and integration, infrastructure and deployment of mobile banking and mobile payments applications, in SaaS and multi-tenant configurations with major financial institutions.
  • Managed major channel programs with Channel Partners like Diebold, and formulated channel onboarding processes for Major Financial clients like Fidelity and other major banks
  • Managed integration of mobile banking applications for large/mid-level financial institutions.
  • Managed integration and deployment of mobile banking apps with backends, as FISERV, Jack Henry and UltraData HFS, and bill payment systems like Digital Insight, CashEdge and I-Path.

Confidential - San Francisco

Senior Technical Project Manager

Responsibilities:

  • Managed implementation of distributed call centers with Avaya, Syntellect and Shoretel

Confidential - San Francisco

Senior Technical Program/Project Manager

Responsibilities:

  • Managed “next generation online imaging OCR products” with Filenet/Kofax
  • Utilized Agile/SCRUM for project management methodology (JIRA, Atlassian Greenhopper, Confluence)
  • Managed Filenet and Kofax document delivery initiative for Paperless Mortgage Delivery
  • Developed FileNet Libraries for secure Filenet Document Delivery in a variety of formats

Confidential – Emeryville

Senior Technical Project Manager

Responsibilities:

  • Responsible for managing the launch of OFOTO Mobile Services Mobile Commerce Solutions. This includes
  • Confidential Mobile Postcard Services (postcard fulfillment PICTURE TRAIL Services)
  • Confidential Mobile GAMES Services (with HUTCHINSON ESSAR INDIA GAMES)
  • Confidential Web Services including the flagship Confidential Website Services

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