- Window Servers, MS Office
- Suite, including Visio.
- Linux and UNIX Server
- Exchange 2007/2010
- Active Directory,
- NextGen, SAP, Lotus Notes, Outlook
- PeopleSoft, Java, C++, HTML,
- MySQL, and Ticketing system: ServiceNow,
- CRM, WorkMarket. SSH/Telent
- TCP/IP. Wireless Network Protocols, VPN, Vlans
- Router and Switches troubleshoot, Network Security
- LAN/WAN, Internet Protocols, File Transfer Protocol (FTP)
- EIGRP, BPDU, DHCP, FTP and E.T.C.
- Establish the networking environment by designing system configuration, directing system installation and defining, documenting and enforcing system standards.
- Maximize network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades and collaborating with network architects on network optimization.
- Undertake capacity management and audit of IP addressing and hosted devices within data center liaise with project management teams, third - line engineers and service desk engineers on a regular basis.
- Support and administer firewall environments in line with IT security policy Service
- Upgrade data network equipment to the latest stable firmware releases
- Provide remote support to on-site engineers and end users/customers during installation
- Perform operating system, network, software, & hardware troubleshooting
- Migrated user’s data from old to new system as required
- Perform network/fiber connection to switches and routers as require by system designs.
- Applied drilled down diagnostic techniques to identify problems, investigated causes, and recommended solutions.
- Used remote connection or windows NetMeeting/SSH/Telnet to remotely support users’ systems when applicable.
- Performed operating system, network, software, & hardware troubleshooting and installation
- Provide helpdesk support to Confidential employees and providers. Assisted with Remote Access and various desktop/applications issues.
- Resolved email issues with Microsoft outlook
- Performed installation, configuration, and upgrade on both hardware and software