Summary

• Information Technology Professional seeking to contribute acquired skills in an efficient, and effective manner. I work well independently or on a team providing many facets of Information Technology such as support, troubleshooting, installation, configurations, maintenance, securities computer and Internet, architecture, web development, administration and programming. I have an in - depth knowledge and understanding in numerous IT areas such as software packages, hardware, networking, programming, perform quality assurance and maintenance.
• I possess over 12 years' experience in management of an extremely busy office environment required multitasking in various areas including IT Helpdesk, Payroll, Accounting Accounts Rec. and Accounts Pay. Assistance of clients developed and sustained relationship with internal management, employees, external vendors, and clients. Designed, implemented, and established office procedures and standards--managed approximately 12 employees. I am capable of adopting numerous roles simultaneously, enthusiastic, enterprising, accountable, diligent, and possess the character of a critical thinker and problem solver.

TECHNICAL SKILLS, PLATFORMS, AND TOOLS

• Software: QuickBooks, Peachtree Accounting, PeopleSoft, ADP, iStrategy, Microsoft Office Suite Excel, Word, PowerPoint, etc, Adobe Designer Suite Dreamweaver, Photoshop, etc, Illustrator, proficient knowledge with W3C compliance, Visio, Visual Studio, Project, HTML Editors, AutoCAD, Blackboard, Google Apps Email, Calendar, Drive, Groups, Blogger, Sites, Administrator, Ellucian Luminis, Degree Works, Argos, VMWare
• Databases: Banner, MySQL
• Languages: DOS, VB, HTML, HTML5, XML,PHP, ActionScript, JavaScript, jQuery
• Operating Systems: Windows, Mac, Unix, Linux
• Networking: Networking 6yrs experience, monitoring, and maintaining home/small office networks.
• Instructional Technology: Instructed faculty how to integrate technology in their classrooms focusing on Web-based applications includes Content management systems, online discussion boards, online surveys. Assisted faculty and students with the configuration and uploading of presentations, videos, images into their classrooms. I have 8 years of online class experience, and since employed with AASU I have gained the experience as a Facilitator. Demonstrating how to use, manage, and build course content. I also have experience using, managing, and designing on an Institutional level. I have proficient experience with Wimba, Collaborate, Vista, Blackboard, and D2L. Experience with media technologies Real, Quicktime, WIN Movie Maker, Camtasia . I have experience with demonstrating and using different technologies for instruction and student engagement.
• Security: Experience with and maintaining secure networks and create secure websites. Worked with Security officer to implement data governance and

PROFESSIONAL EXPERIENCE

SYSTEM ANALYST OF BUSINESS APPLICATIONS

Confidential

• I supported enterprise applications PeopleSoft, iStrategy, Luminis, Starez, Blackboard, etc, perform quality assurance and maintenance for applications developed in-house. In my position, I work with team members to support the various software applications and serves as an integral part of the overall support structure for University software supported packages. These packages, include, but are not limited to Course Management Systems, Web Applications, Financial Systems, etc. I serve as the lead administrator for change management, test planning, and emergency preparedness within out unit.
• Create custom code for the various University Web applications maintained or supported by IT Services custom applications combining PHP, jQuery, JavaScript,CSS3, HTML, and XML. Our web-based applications are primarily developed in PHP with Oracle SQL backends. Write scripts or content on campus website using Expression Engine, Wordpress as the content management system. Build custom forms, applications, and surveys using various mediums. Help Maintain in-house custom applications as well as provide support for third-party applications. Work closely with University business owners, data manager, and directors to meet unit goals and core projects. Our application development is driven by the business unit goals/needs and coordinated with both the Marketing and Communications Units.
• Assist with the integration of Ellician Luminis SSO environment with various in-house systems. Maintain, update, and support the Lumnis SSO environment. Manage the Google Apps for Education environment and student email domain. I also create documentation for best practices, and maintain a knowledge base for current and previous applications. I create training materials for various applications, as well as technical support documentation.

INFORMATION TECHNOLOGY SUPPORT SPECIALIST II

INSTRUCTIONAL TECHNOLOGY SUPPORT SPECIALIST

Confidential

Manage the Information Technology Helpdesk, consisting of 5-8 student employees. Provide on-site support for faculty and staff. Manage and troubleshoot the end user problems with the online applications and campus portal. Created training documents, facilitated on-site training sessions for faculty and staff. Assisted with the implementation of Service Desk ticketing systems . Wimba/Collaborate Administrator Instructional Technology: Provided on-site support for faculty, staff and students. Manage and troubleshoot the end user problems with instructional technology applications. Demonstrated to faculty how to integrate technology in their classrooms focusing on Web-based applications include learning management systems, online discussion boards, online surveys, and other useful applications. Created training documents, facilitated on-site and web-based training sessions for faculty and staff. Assisted faculty, staff, and students with the configuration and uploading of presentations, videos, and other content into their virtual rooms. I have 6 years online class experience as a student and since employed with AASU, I have gained the experience as a presenter/facilitator building class materials . Experience using, managing and designing institutional level Wimba, Collaborate, Elluminate, Vista, Blackboard, and D2L.

FREELANCER

Confidential

During 2008-2010, I would freelance work in web development and design, as well as graphic designs. I also created different publications such as trestle boards, and newsletters. Clients included Ayerbe and Cowart, Attorneys at Law Morgenthal and Bateski, Attorneys at Law Wings and Water Taxidermy Coastal Amateur Radio Team and Bryan Lodge 303.

OFFICE MANAGER/BOOKKEEPER

Confidential

• Management: Managed office staff 12 employees . Orient and train employees, with on the job and other training opportunities. Evaluate staff performances. Design and implement office policies and procedures. Design filing systems and ensured filing systems were maintained, secured, and up to date. Review and approve supply requisitions. Liaise with other agencies organizations and groups.
• Bookkeeping: Prepare time sheets, payroll, taxes, and benefits including insurance and 401k . Managed checking/savings accounts. Responsible for Accounts Receivable and Accounts Payable Million company .
• Information Technology: Networking, monitoring, and maintaining office networks and computers 6 yrs experience . Hardware/Software installations, and management. Maintain office equipment computers, fax machines, plotters, printers, scanners, copiers, telephone system .
• Other Responsibilities: Assisted with drafting using AutoCAD. Courthouse Research public documents-deeds, plats, etc . Prepared Fema Flood Letters and assisted with closing documents.