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Systems Administration Resume

TECHNICAL SKILLS

  • Windows Servers 2003 thru 2019 Cisco WebEx and Cisco Jabber VMware ESXi 5.1 SCCM
  • Citrix XenApp 6.5/7.6 Skype/Lync
  • MS Teams O365 Admin
  • Exchange Admin MAAS360
  • TCP/IP
  • DNS/DHCP MobileIron
  • MDM Enterprise Mobility Ticketing: ServiceNOW, Remedy

PROFESSIONAL EXPERIENCE

Confidential

Systems Administration

Responsibilities:

  • Escalation point for Office365, servers, network, and ticketing administration
  • Remote support to over 400 end users, for both Android and iOS platforms
  • Perform research and make recommendations, such as Microsoft Teams, Skype for Business, Cisco WebEx, and Jabber, etc.
  • Help Desk management, coordination, end user feedback and documentation
  • Troubleshoot VPN, Wi - Fi, and network related problems, during deployment and ongoing operations
  • Managed Microsoft Suite of products develop planning documents, and customer instructions relative to deployment and ongoing support

IT Business Analyst

Confidential

Responsibilities:

  • ITIL standards and design consultation for merging financial institutions
  • Collaboration for joining 2 separate imaging and applications structures
  • Advise and consult on software and applications packaging delivery
  • Help Desk management, coordination, end user feedback and documentation
  • Coordinate O365 licensing, software delivery and utilization
  • Deliver remote solutions recommendations and mobile device implementation

Confidential

Systems Administration and Technical Engineer

Responsibilities:

  • Escalation point for Office365, servers, network, and ticketing administration
  • Remote support to over 400 end users, for both Android and iOS platforms
  • Perform research and make recommendations, such as Microsoft Teams, Skype for Business, Cisco WebEx, and Jabber, etc.
  • Help Desk management, coordination, end user feedback and documentation
  • Troubleshoot VPN, Wi-Fi, and network related problems, during deployment and ongoing operations
  • Managed Microsoft Suite of products develop planning documents, and customer instructions relative to deployment and ongoing support

Confidential

Systems Administrator

Responsibilities:

  • Identified opportunities to improve overall service delivery processes, tools/systems, documentation, and support capabilities
  • Document Office 365 mobile functions, platform information, mobile devices
  • Communicate ITMC initiatives targeted to users at all levels of the organization

Confidential

Help Desk Manager and Infrastructure Engineer

Responsibilities:

  • Escalation point for Office365, servers, network, and ticketing administration
  • Remote support to over 400 end users, for both Android and iOS platforms
  • Help Desk management, coordination, end user feedback and documentation
  • Troubleshoot VPN, Wi-Fi, and network related problems, during deployment and ongoing operations

Confidential

IT Support- Executive

Responsibilities:

  • Resolved network, server, mobile device management and related information technology issues
  • Packaged of Windows 10 and 7 images/software packages, mobile device management for iOS and Android devices
  • Server administration (Windows 2003 through 2012R2), Active Directory, SCCM

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