Systems Administration Resume

TECHNICAL SKILLS

Windows Servers 2003 thru 2019 Cisco WebEx and Cisco Jabber VMware ESXi 5.1 SCCM
Citrix XenApp 6.5/7.6 Skype/Lync
MS Teams O365 Admin
Exchange Admin MAAS360
TCP/IP
DNS/DHCP MobileIron
MDM Enterprise Mobility Ticketing: ServiceNOW, Remedy

PROFESSIONAL EXPERIENCE

Confidential

Systems Administration

Responsibilities:

Escalation point for Office365, servers, network, and ticketing administration
Remote support to over 400 end users, for both Android and iOS platforms
Perform research and make recommendations, such as Microsoft Teams, Skype for Business, Cisco WebEx, and Jabber, etc.
Help Desk management, coordination, end user feedback and documentation
Troubleshoot VPN, Wi - Fi, and network related problems, during deployment and ongoing operations
Managed Microsoft Suite of products develop planning documents, and customer instructions relative to deployment and ongoing support

IT Business Analyst

Confidential

Responsibilities:

Confidential

Systems Administration and Technical Engineer

Responsibilities:

Escalation point for Office365, servers, network, and ticketing administration
Remote support to over 400 end users, for both Android and iOS platforms
Perform research and make recommendations, such as Microsoft Teams, Skype for Business, Cisco WebEx, and Jabber, etc.
Help Desk management, coordination, end user feedback and documentation
Troubleshoot VPN, Wi-Fi, and network related problems, during deployment and ongoing operations
Managed Microsoft Suite of products develop planning documents, and customer instructions relative to deployment and ongoing support

Confidential

Systems Administrator

Responsibilities:

Identified opportunities to improve overall service delivery processes, tools/systems, documentation, and support capabilities
Document Office 365 mobile functions, platform information, mobile devices
Communicate ITMC initiatives targeted to users at all levels of the organization

Confidential

Help Desk Manager and Infrastructure Engineer

Responsibilities:

Escalation point for Office365, servers, network, and ticketing administration
Remote support to over 400 end users, for both Android and iOS platforms
Help Desk management, coordination, end user feedback and documentation
Troubleshoot VPN, Wi-Fi, and network related problems, during deployment and ongoing operations

Confidential

IT Support- Executive

Responsibilities:

Resolved network, server, mobile device management and related information technology issues
Packaged of Windows 10 and 7 images/software packages, mobile device management for iOS and Android devices
Server administration (Windows 2003 through 2012R2), Active Directory, SCCM