Senior Network Consultant Resume

SUMMARY

Network Engineering Manager with extensive experience and success improving and optimizing networks that support the organization’s operational goals.
Delivers high - performance teams through mentoring and training.
Driven to identify and resolve root cause issues and committed to taking on challenges.
Over 10 year experience in architecture, design, implementation, support and management of network-based systems.
Accomplished at integrating emerging technologies into network solutions.
Broad experience utilizing various network technologies.

TECHNICAL SKILLS

Major IP Systems: Routers, Switches, Wireless and DSL equipment by Cisco, Juniper, HP, Zyxel, Motorola.

Routing Protocols: OSPF, EIGRP, MPLS, BGP.

VoIP Systems: Cisco, VocalTec, Nuera, Quintum.

Telecom/Data Systems: Paradigm, Adtran, NewBridge, Mitel, NACT, Inter-Tel.

Operating Systems: Windows, Linux, UNIX.

Server Systems: DNS Bind, Radius, Sendmail, Veritas Backup, RODOPI OSS.

Network Monitoring Systems: CiscoWorks, MRTG, PRTG, SNMPc, WireShark, WhatsUp.

Security Systems: Check Point Firewall-1, WatchGuard, FortiGate, Cisco ASA.

PROFESSIONAL EXPERIENCE

Confidential

Senior Network Consultant

Responsibilities:

Baselined, benchmarked, and reviewed network performance of the largest ISP in Haiti then recommended hardware and configuration changes that after being implemented increased usable bandwidth and reduced errors to less than 0.01 % across all network nodes.
Reduced support calls tagged as voice issues by over 87% by proposing, tracking, analyzing, and putting into effect QoS on a converged network making sure voice traffic was not interrupted by data traffic.
Co-authored a Network Requirements Document for use by the QA team of a Fortune 500 company as well as the Verification List and Procedures to confirm compliance for use by the auditing team.
Designed, configured, and maintained call center solutions using Cisco Call Manager for call control and Cisco Customer Response Solutions to handle IVR, customer service queues as well as agent and supervisor interactions.
Lowered operating expenses and improved network efficiency for a call center by investigating contracts and billing from multiple telephony and internet carriers which uncovered numerous erroneous charges and unused capacity.
Instituted system to authenticate users and enforce subscribed bandwidth on WISP network and conducted in-country training of personnel to perform basic operations and maintenance.

Confidential

Network Operations Manager

Responsibilities:

Prepared and implemented Disaster Preparedness and Recovery procedures on ISP network including the NOC, 28 Colocation Sites, two data centers, and eight Wireless Towers that were successfully utilized including during a major natural disaster (Hurricane Wilma).
Led the creation of a wireless security procedure manual for international wireless LAN deployment using Cisco WCS and Cisco WLAN controllers with Lightweight APs and successfully piloted it for a worldwide carbonated soft drink manufacturer .
Increased scalability for future growth and decreased incident response time by implementing and mentoring team on use of standards, processes, policies, and best practices.

Senior Network Systems Engineer

Confidential

Responsibilities:

Spearheaded the consolidation and alignment of ISP’s networks and customer base into existing architecture, maintaining four nines of reliability (99.99%) following acquisition.
Designed, tested, and optimized VPN and VoIP solutions in an enterprise environment connecting over 30 international sites to a central location via public internet, eliminating the need for costly dedicated links.
Created, tested, and managed the deployment of WISP services using Motorola Canopy Clusters and redundant OFDM backhauls.