SUMMARY

• Over twenty years of customer service experience, project management, and audiovisual collaboration service manager. Responsible for the scheduling of AV technicians
• Work with Conference Planners to ensure all AV requirements are present for meetings/events. Manage key elements of operations, service, and support in audiovisual conferences and telepresence technology.
• Provide solutions for custom design concepts. C onfigure, manage and maintain system infrastructure. Experienced in a variety of global corporate industries and various university medical centers and have provided support for various levels of executives and all levels of professional end users.
• Solid ability to build manage and lead a team of A/V specialists
• Project management, develop SOW, manage tasks, and complete in time and budget
• Responsible for the development, training, and mentoring of team members.
• Setup, configure, monitor and maintain all the video conferences.
• Managed and administrated the schedules, reservations of conference rooms.
• Launch and monitor remote video conference sessions while coordinating with other team members to ensure successful meetings.
• Manage and maintain Cisco/Tandberg, Polycom video conferencing and Telepresence infrastructure.
• Install and Configure Codec, MCU, Content Server, and security surveillance
• Configured and managed various IP Protocols.
• Improve audio and video conference quality in existing multimedia environments.
• Manage and maintain Control System Technology like Crestron and AMX.
• Manage and Maintain Digital Switching Technology like Crestron and Extron. arOne digital signal processing technology and digital switching technology.
• Manage and maintain desktops, laptops relating to unified communications including audiovisual, multimedia, networks and telecom.
• Collaborate with the Network Administrators to interface with Telecom providers and coordinate effort to order, install, test and troubleshoot MPLS, T1s, and ISDN circuits.
• Develop and maintain documentation of the video conferencing environment including operational guidelines, and procedures and quality assurance checklists.

PROFESSIONAL EXPERIENCE

Confidential, New York

IT Media Services/Manager

Responsibilities:

• Establish and maintain effective communication and cooperative working relationships with university faculty, administration, staff, government, private agencies, and the public to accomplish the objectives of the event.
• Maintain the GC and ASRC audiovisual media systems in classrooms, research labs, conference room, and lecture halls.
• Supervised and assisted AV support staff in diagnosing and troubleshooting all non - functional media equipment. Provide instruction and direction on these steps needed to improve staff skills.
• Upgraded the university’s AV infrastructure, introduce the university to the digital platform. Conduct training regarding proper usage and operation of AV equipment.

Confidential

Service Contract Manager

Responsibilities:

• Maintain a relationship with the clients by providing audiovisual services for scheduled events, and conferences. Manage the audiovisual services for event production, and webcast/streaming. Monitor, maintain and ensure the SLAs were satisfied.

Confidential

Media Facilities Manager

Responsibilities:

• Managed and supported the School of Medicine and all of the NYULMC facilities. Maintained over 185 conference rooms, 15 lectures halls, 4 MPR, and 3Theaters.
• Ensures all the equipment is set up for all the scheduled meetings/events ensuring equipment is functioning properly. Conduct training regarding proper usage and operation of AV equipment

Confidential

Project Manager/Engineer

Responsibilities:

• Evaluate and upgrade legacy infrastructure and implement Cisco Telepresence video conferencing equipment. Design and deployed various video conference rooms from India, UK, USA, and Asia.

Confidential

Project Manager/Engineer

Responsibilities:

• Evaluate and upgrade legacy infrastructure and implement modern audio video conference systems. Upgraded and deployed audiovisual conference rooms and configured the Multi-Purpose Room. Set up their infrastructure. Setup Live events for various departments.

Confidential

Field Support Specialist

Responsibilities:

• Provide support for audio, video and Telepresence hardware and software. Provide support and staffed global video conference meetings.
• Recommended various upgrade scenarios to the existing system and provided input for future expansion.

Confidential

Project Manager/Field Engineer/Consultant

Responsibilities:

• Launch and monitor individual video conference sessions while coordinating with another team Members to ensure successful meetings. Trained and managed global support teams to respond, troubleshoot, and resolve issues with audio, video conferencing.
• Maintain and manage the video conferencing infrastructure including hardware, software, user endpoints, and associated vendors. Lead and perform daily verification tests on video conference systems.
• Maintain equipment service contracts for video conference systems. Maintain inventory and support documentation of all Company's global video conference systems. Staffed and supported global video conference meeting.