OBJECTIVE:

• To find a career within a organization that will allow for professional growth, while earning a good reputation amongst my peers.

PROFESSIONAL EXPERIENCE

Confidential

Technology Operations Intern

Responsibilities:

• Performed diagnostics and troubleshooting of system, hardware, and software issues.
• Resolved technical problems with Local Area Networks, Wide Area Networks, and other systems.
• Installed, modified, and repaired computer hardware and software, as well as computer peripherals for users.
• Walked users through problem - solving process and assist in support/troubleshooting of new releases.
• Processed inventory and help desk tickets with Remedy and Service Now.
• Performed Windows 10 migration projects for hundreds of new terminals and users.