SUMMARY

• I am an experienced Telecommunications/Network Engineer with over a decade of experience at the carrier, enterprise, and small business levels.
• Looking to find a position I can create a foundation for a longstanding career while expanding my knowledge.

PROFESSIONAL EXPERIENCE

Confidential

Responsibilities:

• Voice network uses P2P circuits of either copper or Fiber, has MPLS networking to various other sites, IP - DECT for Ascom, VOIP/IP with Avaya and Polycom, Confidential 3750 switches, ISDN PRI, Digital for many other phones, POTs line, Analog lines, are some examples.
• I also monitor the ticket queue for any new requests or issues, while working on various projects, or even testing out theories, networks, etc.
• Major projects include; auditing for E911 zoning and configuration of the thousands of endpoints within the health network, juniper switch auditing and backup, COVID Pandemic response, Flood Disaster Response, Designing and configuring numerous Auto Attendants, Confidential, station to station hunting to name a few.
• Large number of custom requests completed that would've been projects for the contracted support company.
• Was able to recover over $250,000 in capital in 3 days after calling for a stop to a project as I realize a potential savings opportunity, there are a myriad of other projects that have been done as well.
• My responsibilities include anything and everything related to the operation and maintenance of the Telecommunications Network for the MidMichigan Health network, whether remote or physical in nature.
• This includes working with both IP and Copper delivery methods, testing with NOC’s and carriers to Isolate PRI or Circuit issues, to name a very select few.

Communications Engineer II

Confidential

Responsibilities:

• Worked to setup the network infratructure and configuration, testing and verification, to support MPLS, VOIP, VPN's, WiFi, everything necessary to support a business.
• Provided Tier III support, utilizing Wireshark, PRTG, Fortianalyzer, and other tools when necessary and would dispatch as needed to physically repair or install.
• Worked with various ISP’s to test and verify delivery of services for clients as well as for troubleshooting.
• Provided technical support to the project managers as well as assisted in client meetings and site surveys.
• Obtained CJIS, requiring FBI level background checks and fingerprinting, to allow me to work on 911 call centers (PSAPs) and government equipment.

Unified Communications Engineer

Confidential

Responsibilities:

• Unify communications systems to conferencing systems, specifically VOIP and Video. Interfacing the various conferencing components to the LAN and VOIP systems as needed, as well as installing programs and verifying services.
• Had to work with end user to test and validate delivery.
• Traveled nationally to install setups as well as alpha tested with BlueJeans architects the Dolby conference phone to find any bugs or issues.
• Primary resource for any VOIP or network related outages.

NOC Engineer

Confidential

Responsibilities:

• Escalation point for technicians/support team for assistance with Network, VOIP, NCommand systems.
• Used various tools to troubleshoot such as Wireshark, WhatsUp Gold, among others.
• Managed and maintained the central server for our firmware and configurations of several thousand Adtran switches/routers.
• Tested and confirmed deployments, troubleshot where needed.
• Worked with carrier and ISP’s to test delivered circuits.
• Configured and deployed/tested various IVR and Toll Free setups, utilizing VOIP over MPLS and VPNs.
• Various Codecs and networks, having to adjust to meet client needs. Primarily hotel services for Hilton, La Quinta, Marriot, etc.

National VOIP/Next-Gen Repair Technician II

Confidential

Responsibilities:

• Manage repair tickets and requests as well as support other technicians when they run into an issue.
• Responsible for testing the circuits (T1, UBLs, etc) and pathways, verifying stability and service Make necessary configuration changes and updates to the network to alleviate issues as well as assist deployments to work with CUCM, Nortel, Avaya, Shoretel, Mitel, etc that are onsite. Worked with MPLS, VPN, DIA, T1 and above, EoC, VoIP, SIP, MGCP, Wireshark, Audio Codecs (G711, G729, H323, etc)

National VoIP Repair Technician, Lead

Confidential

Responsibilities:

• Act as the lead technician to the team (~30 techs).
• Make sure they are all up to speed on any issues or known problems and ensure they are trained and up to date on our deployments.
• Created numerous documents for and support.
• Train testing the circuitry and delivery methods, varied depending on customer delivery method and geographic location.
• Escalation point for any issues or customers the tech's could not handle or that management requested a Lead take on.
• Make necessary configuration changes and updates to the network to alleviate issues as well as assist deployments to work with CUCM, Nortel, Avaya, Shoretel, Mitel, etc that are onsite.
• Would regularly get handed of work the deployment engineerings could not resolve so I could figure the issue out.
• Worked with MPLS, VPN, DIA, T1 and above, EoC, VoIP, Wireshark, SIP, MGCP, Audio Codecs (G711, G729, H323, etc)

National VoIP Repair Technician

Confidential

Responsibilities:

• Manage repair requests, assist customers and field techs directly, make status calls, create routes, make configuration changes as requested or needed.
• Responsible for testing the circuits (T1, UBLs, etc) and pathways, verifying stability and service.
• Made repairs and assisted deployments to work with CUCM, Nortel, Avaya, Shoretel, Mitel, etc that are onsite Worked with MPLS, VPN, DIA, T1 and above, EoC, VoIP, SIP, Wireshark, MGCP, Audio Codecs (G711, G729, H323, etc)