SUMMARY

Experienced multi-vendor project contractor seeking progressive IT experiences. Network and Desktop Administration. Executive level IT support experience. References upon request.

AREAS OF EXPERTISE

• McAfee Data Protection, Network Security, System Security Certified
• Management and Director level experience
• 30 years computing experience
• Experienced Project Engineer
• Experienced Network/Domain Administrator
• Superior Customer service

Confidential

Sr. Service System Engineer/Application Owner

Participated in conversion of the ATM fleet from Diebold Campaign Office to Phoenix Interactive's Vista ATM and Commander . Responsible for standing up and maintaining and all server implementations in the Production, Pre-Prod, and SIT environments. Managed all day to day activities in production. Server 2008 R2 administration. VMware administration and DR SRS . SQL 2008 administration and basic reporting. IIS 7 administration. Coordinate with HP Radia team. Implemented TDE Transparent Data Encryption . Implemented EKM Extensible Key Management using Thales HSM Hardware Security Module . Certificate/Key management . Thales HSM implementations, node joins, and troubleshooting. Stood up and Implemented SmartATM teller assistance environment. Direct Diebold employees assigned to project. Troubleshoot any network, OS, or cross application compatibility issues. Responsible for the deployment of all Toronto Dominion marketing campaigns and troubleshooting problem ATMS at the server level. Vendor communication/meetings/service requests. Submit PCR program change requests for approval. Submit change management request and attend change management meetings HP PPM . Worked with SCOM admin to implement full production monitoring. Process development and documented in a OPM operation procedure manual .

Confidential

SCCM Administrator

• Windows 7 zero touch conversion project
• Responsible for the ingestion ,needed scripting, and subsequent deployment of all software using SCCM 2010.Worked with Microsoft personnel assigned to the project.

Confidential

Consultant

Review, Consult, and execute NOS file/ App server domain migration. Data/configuration analysis of source Allegheny Power NOS servers. Analysis using Powershell, Quest Active Roles Management shell, Powergui, Tree-size Pro and RSAT, and various industry tools. Validation of current network inventory database. Security enumeration audits and recommendations. Conversion to FE DFS structure and Security groups. Destination server build and configuration. VMware P2V conversions. Troubleshoot daily ticket issues as needed. Server 2000, Server 2003, Server 2008 R2. HP Open view and Service Manager. Assuring compliance with NERC, FERC, and CIP Guidelines. Set up new Quest Reporter server. Assist other SME's as needed.

Confidential

Director of IT

Over see the day to day operations of the IT department. Infrastructure analysis and upgrade proposals. Vendor contract negotiations. Conversion to new ODJFS billing system formats. Consult on design of new facility data center. Oversee upgrade of existing PC inventory. Maintain e-mail system ,clinical documentation, and billing systems. Report production concerning billing and web proxy usage. Vendor supervision and direction. Microsoft Server 2003, Exchange 2007, Symantec Endpoint Protection.

Confidential

IT Site Administrator/ Network Administrator

Site Administration. General domain administration. Group Policy creation. Set up and main WSUS globally. Set up, maintain, backups using Backup Exec 2010. Vsphere/VMWare/EMC administrator. BES administrator. Exchange 2007. Avaya call manager administrator. Site building security administrator. Information Security enumeration, lock down . Server 2000,2003,2008, and 2008r2. I pad administration. File Server administration. General server maintenance... Monitor network using Solarwind's Orion. General network troubleshooting. Netshark. SCOM/SCCM 2007. Server and PC hardware and software troubleshooting, repair and ordering. Windows7 and XP, some OSX 10. Office 2007 and 2010 suites.

Confidential

Consultant

Help Desk/ Network Administration. Site Administration. General domain administration. Group Policy creation. Set up and main WSUS globally. Globally set up, maintain, backups using Backup Exec 2010. Sphere administrator. BES administrator. Exchange 2007. Avaya call manager administrator. Site building security administrator. Information Security enumeration, lock down . Server 2000, 2003, 2008, and 2008r2. I pad administration. File Server administration. General server maintenance... Monitor network using Solar winds Orion. General network troubleshooting. Netshark. SCOM/SCCM. Server and PC hardware and software troubleshooting, repair and ordering. Windows7 and XP, some OSX 10. PC image build and deployment. Office 2007 and 2010 suites. Insight, JDE E1, JDE World. UPS. IBM Websphere, Websense, Trendmicro,

Confidential

Consultant

Domain administrator. Blackberry Enterprise Server administrator. Sophos Enterprise console administrator. Wasptime administrator. Sophos NAC administrator. Cisco Unity Call Manager administrator. Smart device administrator. Goodlink administrator. Exchange 2003/2010 administrator. WSUS administrator. Responsible for ensuring day to day network and desktop operations. All inclusive IT support. Inventory control. Data security. Desktop, laptop, PDA, VOIP, and printer deployment and configuration. Attend IT committee meetings. Ensure data security compliance. End user training. Network and hardware troubleshooting and repair. Windows 7 testing. Application deployment. Server 2003/2008.

Confidential

Network Analyst

• Project image creation and deployment using LANDESK/GHOST. Updating images as needed.
• Under the direction of the Systems Integration Manager maintain the LAN/WAN network utilizing network operating system utilities such as NOVELL, Windows/NT and Netware. Installs selected new network technologies including testing, monitoring and maintaining systems installs network interface equipment. Provides installation and setup of PC mail systems and assists in gathering diagnostic results utilizing analyzers, sniffers, etc. Lifenet and Imprivata One Sign administrator. McAfee ePO.

Confidential

Help Desk Analyst/Project Technician

OR, EMR, ER projects. Computrace administrator. Responsible for the set up and configuration of main images. Imaging of all hardware using LANDESK. Determine network requirements including equipment, cabling requirements, racks, etc. Coordinate the installation of the workstations to ensure compliance with standards, inventory tracking and license adherence. Provide assistance in the identification and resolution of failures related to the network s , accessibility, availability and performance. Perform all activities related to system software and application software upgrades and migrations, maintaining customer profiles and ensuring adherence to guidelines, standards, policies and procedures.

Confidential

Desk Side Support Specialist

Desk side and remote troubleshooting and repair of IBM desktops and laptop systems. Creation and deployment of images using GHOST. Maintain back up tape library. Network connectivity trouble shooting and repair. Windows XP ,2000, Office 2000 to 2003, Adobe and various other enterprise applications. Document new procedures. Coordinate IMAC . Ensure SLA's met through Remedy.

Confidential

Help Desk Technician

Call center Citrix deployment. Troubleshoot PC's desk side and remote . Printer installations. Field repair. Image making and deployment using Powerquest Drive Image and PXE. General network troubleshooting. User Migrations.

Confidential

Help Desk Analyst

All inclusive remote/desktop troubleshooting. Inventory control. Security patch pushes. Server anti-virus updates. Server backups. Printer install and configuration. Imaging of PC's

Confidential

Help Desk Technician

Image creation and deployment using GHOST. Active Directory migrations. Data Migration. Password recovery. Some data recovery. Imaging machines. Hardware troubleshooting/repair. Laptop troubleshooting and repair. Hardware installs switches, media converters, palms, wireless etc. . Fiber/ Ethernet cabling. Spy ware, Mal ware removal. Domain moves. Experienced with Microsoft, Symantec, Eudora, Decyder, Legato, some Oracle.

Confidential

Field Service Engineer

Motherboard swaps on IBM POS systems. Removal/Installation of Symbol ABS APX servers. Printer repair. Troubleshoot PC's Dell/HP/Compaq. Data migrations. Laptops/desktop break/fix/upgrades. ABS server installs Telzon . KVM switch. AXP trouble shooting, and installs. Cisco Pix, POE switch installs. Palm/Hot installs. Cisco Netgear/ D-link switches Thin Client installs. Printer break/fix. Network troubleshooting. Re-image hard drives. Set-up and troubleshoot all Win OS platforms, MS Office, Lotus notes. Wireless. Thin client installs. DEC VAX server installs. WIN server. Etherfast switches. Palm pilots and IntelliSync. Altiris.

Confidential

Field Service Engineer

APC rack installs. IBM Server swaps. Extreme network switch and router install. XP Conversion project. Removal of IBM 4700 O/S2 PC and Server. Installation of new PC MICR, Pin pads, Printer . Installation of E-Server. Download of client image Ghost . Ensure replication. Encryption of connections. Install, configure, and update virus protection, firewall, e-mail etc. Troubleshoot and repair any connectivity, hardware or software issues. Maintain accurate inventory logs. Hard drive remediation. PC refreshes. Familiar with DOS through XP/ Microsoft Office.

Confidential

Desktop Analyst

General help desk. PC/Laptop break fix. Enterprise Printer project team, Network troubleshooting. Image PC's .

Confidential

Network Server Install Technician

Charter One Bank to Citizens Bank conversion project . Install new server, switch, router, and PC's. Troubleshoot any connectivity problems. Altiris.