SUMMARY:

• Experienced IT professional with 10+ years of experience providing desktop support, Datacenter Operations/Network Operations Support, including troubleshooting, installing, upgrading,
• Maintaining and servicing multiple types of hardware and software including windows Server, Linux, VMware and Solaris.
• Expertise in building, configuring and upgrading HP - 7000 Enclosures with HP BL 460C, BL 620’s, BL 680’s containing Intel Processors, HP Integrity BL 870c i2 utilizing OA, VCEM, HP Virtual Connect Support Utility.
• Expertise in configuring Flex-10/Flex Fabric Shared Uplink Sets, SAN Fabrics on Virtual Connect Manager for BL460c, BL 680c g6/g7/g8/g9 on HP C7000 enclosure.
• Expertise in installation, management and configuration of C-7000blades including flex-10, Flex Fabric transreceivers configurations.
• Experience configuring and maintaining Cisco Catalyst 6500 switches utilizing Cisco IOS and CISCO NX-OS for Nexus 5ks/7ks.
• Experience defining RCA’s as part of the SLA’s to ensure all Severity 1 and 2 incidents are closed out accordingly.
• Expertise in building, configuring and upgrading CISCO 5108 Blade Server Chassis with CISCO B200’s, B230’s, B250’s, USCM, HP C-7000, BL 460’s, BL 620’s, HP Integrity BL 870c i2 utilizing OA, VCEM, HP Virtual Connect Support Utility.
• Experience in creating WWPN, WWNN and IQN Pools for FC and iSCSI Storage connectivity for storage provisioning on UCS profiles.
• Experience in pre-provisioning new Cisco UCS service profiles from service profile templates designed for various projects.
• Activities related to VMware Infrastructure- OS and application Installations, New user Creations, File Permissions, maintenance of day-day activities and Performance Monitoring.
• Experience in installing, maintaining and managing various rack mounted and Blade servers from Dell, HP, IBM and UC on Cisco UCS.
• Administering Microsoft Windows 2010, Windows 2016, Windows 2019 and NT Server Environments, Active Directory, DNS, DHCP.

TECHNICAL SKILLS:

Hardware: HP BL460C, BL 620’s, BL 680’s C-7000, ILO, OA, VCM, CISCO UCS B200’s, B250’s M2/M3

Racks and Cabling: Installation of Hardware HP, UCS Enclosures, EMC VMAX, VNX, Cable Management.

Storage: Net App 6240, 6040 FAS Solutions, IBM Storage Solutions, EMC VNX, EMC VMAX

Microsoft: Windows Server (2019,2016,2012, 2008 and 2003), Windows Vista, Windows 7, Windows XP, Windows 10

Linux: Red Hat Enterprise Linux 4.x/5.x/6.x, SUSE 10.3/11/.1

PROFESSIONAL EXPERIENCE:

Confidential, Seattle, WA

Data center Engineer

Responsibilities:

• Maintain and utilize up-to-date knowledge of Microsoft’s ticketing system and state of the art technology to resolve client’s needs, assisting 50+ clients each day with various technical issues.
• Troubleshoot Hyper-V, VMware ESX, Windows Server, Active Directory, and physical infrastructure issues that may occur.
• Supporting deployment of on-site DC physical infrastructure including Servers, NetDevices, SANS, Window Server OS, Mac’s, Desktop, Mini desktops, Laptops and Phones.
• Installed and configured ESXI 6.0/ESXI 6.5 hosts on servers, HP ProLiant and Dell Racks.
• Along with VMWare, the client also used HYPER-V for Window servers.
• Supporting parts/component replacement and physical hardware troubleshooting
• Racking and installing servers Running copper and fiber cables Loading OS and troubleshooting LAN hardware/connectivity Provide on­site and remote troubleshooting and diagnosis of various computer and networking systems.
• Perform upgrades, configuration maintenance, and repairs of system hardware and software Placed devices in cabinets according to instructions from hardware power and placement team.
• Collaborate with Windows, Linux, and Server teams and other department stakeholders to provide valuable system processes that support business needs and moderate the resolution of conflicting needs.
• Conduct regular server maintenance by updating firmware, upgrading hardware, including RAM, PCI cards, and hard drives.
• Installing, replacing or removing equipment components (such as a router/switch card memory, hard drives, PCI cards etc.) Troubleshooting of unreachable systems (Servers, Network Devices, and Security Devices etc.).
• Initial server set up of new and used servers (Dell, HP, IBM & Cisco UCS C-Series), including software, network configuration and cabling of network and power.
• Provide 24x7x365 operation, monitoring, management, reporting and maintenance of multiplatform computer systems Participate in the installation, engineering, maintenance, and support of hardware systems and operating systems.
• Monitor and support the enterprise-wide LAN/WAN infrastructure as tier one support for network engineering staff
• Follow all IT policies, procedures and processes.
• Improved efficiency and productivity by reorganized and labeling Ethernet and fiber cables to allow for easy tracing and identification.
• As required, assist Datacenter Inventory and Asset Management Team with shipping/receiving and inventory management to address high work volumes
• Identify, classify, analyze, resolve, report, document, and manage system hardware and software problems.
• Continual monitoring of Data Center Support queues, troubleshoot and diagnose hardware problems.
• Performing Data Center walkthrough verifying alerts for PDUs, HVACs and RPPs.
• Maintained all Microsoft Data center security/safety protocols in the environment.
• Utilize troubleshooting methodology to assist various IT teams in analyzing problems and resolving Data Center issues.
• Follow established guidelines and procedures for documenting and tracking problems and incidents.

Confidential

Senior System Engineer

Responsibilities:

• Creating, installing, configuring and administering virtual machines, installing and configure guest operating system on the VMs (Windows and Linux).
• Experience in Package management using RPM and YUM in Red Hat Linux and experience in file systems like LVM, SVM and troubleshooting disk space issues.
• Installing, configuring and troubleshooting VMware ESX/ESXI servers, vCenter server, VMware, VI suite, vSphere Client and VMware Workstation.
• Creation of volume groups and logical volumes using Logical Volume Manager (LVM).
• Manage and maintain resources in VMware environment using vSphere client.
• Perform general system maintenance as required, including upgrades, patches and optimization.
• Experience in VMware vMotion, storage vMotion, High Availability (HA), Distributed Resource Scheduler (DRS) and vCenter Orchestration.
• Experience administering AD including Users, Computers, Organizational Units, and Group Policies.
• Installing and configuring vCenter Update Manager for installing ESXI patches.
• Deploying OVA/OVF templates to build VMware virtual machines.
• Managing VMs and nodes by using SSH clients like PUTTY and Cygwin.
• Plan, implement and configure Fault Tolerance (FT) solutions for servers.
• Created and configured alarms and notifications triggers to monitor servers and performance.
• Troubleshoot hardware/software and manage software licensing.
• Implemented distributed switch across cluster and configured port grouping.
• Hands on experience in storage management including VMFS expansion, thin/thick provisioning mount point and LUN creation using RAID technologies.
• Configured systems using multiple VLAN and VSAN.
• Experience in P2V, V2V migration using VMware vCenter Converter.

Confidential

System Engineer

Responsibilities:

• Integration between Patrol and BEM and in turn Alarm Point.
• Make provision for delivering services to large base of customers/end users from various internal & external clients by using Enterprise Management solutions consisting of various EMS Tools like BMC Event Manager, BMC Patrol Central Console, BMC Patrol etc.
• Administering and Patching BMC portal, Patrol agents, RSMs and Patrol Console. Loading, administering Knowledge Modules (KMs) on Patrol agent systems using the Patrol 7.x Console.
• Work in close coordination of the vendor for patching and troubleshooting of issues in BMC Performance Manager, BMC Patrol Central, and RSMs for enhancing the services rendered to the clients.
• Configure & manage monitoring solutions (both agents based & agent less) for a large base of internal and external clients having infrastructure devices running Win2K, Linux, Solaris, HP and AIX & UNIX OS, Cisco IOS etc. around the globe.
• Manage & maintain the BMC Patrol Express environment & work on the transition of the elements to BMC Performance Manager (BPM).
• Troubleshoot the environment for monitoring issues, identifying the root causes of monitoring failure, alert generation, and ticket generation failures; patching the tool that caused known issues as identified by Vendor.
• Identifying underlying network issues, deficient / faulty enterprise integration to notify the architecture team that helps in stabilizing the environment.
• Manage monitoring thresholds in BMC Performance Manager for elements (which include servers, Databases, Routers, OS process, Log files etc.) by assigning them with respective parameter sets & configuring requisite Alarm definitions.
• Work closely with Different teams like DBA’s, Unix Admins, Intel/Windows Admin, MB/Java Admins, Security Admins to Identify respective requirements & setup Patrol Infrastructure.
• Troubleshoot to resolve various problems in the customer environments by analyzing respective component logs.
• Upgrade/Migrate the various components of Patrol to the latest versions as per requirement.
• Implement Fix packs and Service Packs.
• Co-ordinate with R&D, Sales, management team while working on issue escalations.
• Create, Manage and publish Knowledge Articles. Create Lab setup with complete Monitoring infrastructure.
• ITIL V3 foundation internal training and certified.

Confidential

Software Programmer

Responsibilities:

• Involved in the SDLC of requirement analysis, design and development of the web-based application in the fast-paced agile methodology.
• Designed and developed web pages using ASP.NET, C .NET, JSON, HTML and JQuery.
• Developed the application with n-tier architecture using Class libraries, Data entities, Services, Data access layer, business logic layer and stored procedures.
• Worked on several ASP.NET server controls like Calendar, GridView control, Repeater Control, ObjectDataSource Control and handled server-side events to optimize performance.
• Used Master Pages for branding purposes by displaying the logo and copy right information on every page and maintaining the same look and feel across the entire application.
• Effectively handled ASP.NET client / server-side state management features such as view state, hidden fields, cookies and query strings, application state and session state.
• Extensively used Grid view and Details view to display information based on search criteria along with Sorting. Worked extensively on Grid view custom templates for providing additional flexibility. Implemented all data manipulations like Update, Insert and Delete on Grid view.
• Developed search and advanced search components using Entity Framework to retrieve the search results from backend database Asynchronous call with AJAX features with partial page updates.
• Used JavaScript to perform validations and catch the events on client's browser.
• Designed, modeled and architected multi-threaded, enterprise n-tier software agent using Windows Communication Foundation WCF web service hosted in IIS.
• Extensively used HTML tables as Grid, for better performance instead of Data Grids along with Paging, Sorting and Filtering options. Data loading is been performed with JSON, Entity Framework.
• Developed the business layer with LINQ to Objects and LINQ to SQL.
• Created SQL scripts in SQL Server 2008, and implemented complex logic SQL queries and stored procedures.
• Used Microsoft Application Data Blocks for executing the SQL stored procedures.
• Performed Integration test, Unit test, Stress and Regression test with improved debugging standards.
• Created the .NET builds and made sure the builds are migrated all the way up to the Production Environment.
• Used Team Foundation Server TFS for all the source code maintenance needs, tracking using work items.
• Tested and implemented components, worked closely with Quality Assurance assisting with creating automated test scripts as needed.
• Responsible for developing the full stack (from the Markup, JavaScript, Application Services, Database, and Build Scripts).
• Modeled and developed the SQL Server database that is normalized and extensible, adhering to the third normal form.
• Created the UML diagrams to capture the architecture of the system.
• Completed an architecture design for an employment web application featuring JSP/Servlet.
• Developed and designed website components for a domain registration / hosting company.
• Interfaced with payment gateways, domain name registration services, web hosting services, and other web services.