SUMMARY

• To obtain a career in Information Technology with a dynamic company offering growth and career enhancement opportunities, where my technical and customer service skills will add value.
• Nineteen years of technical experience with the ability to adapt quickly, and work effectively and efficiently in various working environments, tasks and situations.
• Proven ability to interface with management, staff and clients in a variety of professional settings. Skilled at prioritizing, meeting deadlines and handling multiple workloads in a high - energy setting with emphasis on efficiency.

PROFESSIONAL EXPERIENCE

Confidential, Atlanta, GA

FileNet/WebSphere/Systems Administrator

Responsibilities:

• Install, configure, and maintain IBM Case Manager v4.x & 5.x components, including FileNet P8 platform software: Content Platform Engine, Process Engine, Application Engine, Workplace XT, Content Navigator, IBM Forms, IBM Content Collector, Datacap 9.0
• Install and configure IBM WebSphere Server clusters versions 6, 7, and 8.5, 9.0
• Configure the server components appropriately for different target environments: Production, Development, Test, QA/Staging
• Tune the servers as necessary to increase performance
• Plan for and respond to service outages and other problems
• Diagnose, repair and documents problems or suspected problems with the servers
• Support integration efforts between Case Manager and other system applications/databases
• Support configuration management and release management
• Train other system administrators on FileNet P8/Case Manager Components
• Support IBM FileNet Image Services and Web services 4.x
• Administration of FileNet Image Services and Web Services version 3.x and 4.x
• MS SQL, Oracle and IBM DB2 databases in conjunction with IBM FileNet P8

Confidential, Charlotte, North Carolina

System Administrator

Responsibilities:

• Confidential SCOM 2007 monitoring for Windows 2003 Active Directory, Exchange 2003 and 2007 environments
• Provide windows AD and networking support
• Responsible for monitoring 15 enterprise environments
• Request and perform Change Control Request for administered environments
• Provide client and server support for Active directory and Exchange environments
• Administration for RIM Blackberry 4.1 servers and devices
• Troubleshoot and resolve customer generated tickets and request
• Responsible for troubleshooting failed backups for windows servers
• Provide break/fix and network support for enterprise windows servers
• Conducted mail flow testing and troubleshooting

Confidential, Bensalem, PA

Migration Specialist/Exchange Admin

Responsibilities:

• Performed Day to Day operations for Confidential Exchange 2003 Servers consisting of 4000 users
• Administered 25 Confidential Exchange 2003 Servers
• Performed administration of Blackberry Enterprise Server 4.1 including upgrade from version 3.6 to 4.1
• Administered Proof point spam servers for quarantined and blocked messages.
• Configured Confidential Outlook RPC over HTTPS for Remote users
• Configured Exchange 2003 ActiveSync for mobile Devices
• Migration Duties using Quest Migration Manager for AD and Exchange
• Executed scripts to migrate users from Notes Servers to Exchanges Servers
• Provide support for windows AD security and networking
• Knowledgeable in using MIIS in conjunction with Migration process
• Configured Exchange Resource Management Software for controlling reservations for conference rooms
• Monitored XOSoft replication software for Disaster Recovery Servers

Confidential, GA

Exchange Administrator

Responsibilities:

• Performed Day to Day operations for 20 Confidential Exchange 2003 Servers consisting of 3500 users
• Provided Blackberry Enterprise Server administration
• Administered Captaris Right Fax servers
• Configured Confidential Exchange 2003 OWA Servers to use Form Based Authentication
• Developed and tested using VMware and Confidential Virtual Server 2005 software to create a mirrored reproduction of the current production environment.
• Reconfigured Active Directory organization groups to download Confidential updates from the new WSUS Servers configuration
• Configured Antigen for Confidential Exchange Servers
• Administered Double Take Replication Software on Exchange 2000 clusters

Confidential, Montgomery, AL

Exchange Administrator

Responsibilities:

• Confidential Exchange 2003 daily administration duties for 6000 user environment.
• Blackberry 4.0 server administration for 600 users.
• Captaris Right fax Server 9.0 administration.
• Respond and resolve second and third tier trouble tickets for Messaging team.
• Provide on call coverage for messaging infrastructure during after-hours and weekends.

Confidential, Charlotte, NC

Exchange Administrator

Responsibilities:

• Provided support for migration technicians for the hours of 7am to 6pm, Monday thru Friday.
• Assist with scheduling and rescheduling user’s migration dates using Quest Migration Manager Tools.
• Responsible for verifying that user’s mail data and blackberry accounts were migrated successfully to new servers.
• Provided third level support for migration related issues concerning connectivity, mail data, or blackberry issues.

Migration Specialist

Confidential, Charlotte, NC

Responsibilities:

• Co-coordinated test documentation for migration from Lotus Notes to Confidential Exchange infrastructure in the developmental environment.
• Assist with troubleshooting issues with developmental domains, mail flow between organizations and Lotus Notes, publishing of free busy information between both Exchange and Lotus Notes
• Configured workstations to migrate users using Confidential and Quest Migration Manager for AD and Exchange in conjunction with and MIIS software.

Exchange Administrator

Confidential, Charlotte, NC

Responsibilities:

• Respond to user request for MS Exchange services including mailbox management, public folder management, distribution lists, and general messaging service support
• Assist with performing daily health checks of the environment, taking proactive action to maintain and improve system availability, respond to system problems and issues, and validate backup and DR availability
• Provide on-call support for issues and /or concerns encountered in key environments during after hours due to the criticality of electronic messaging within the organization
• Manage Blackberry server administration, additions and removals of accounts. Troubleshoot connectivity issues with devices

Exchange Admin

Confidential, Morristown, NJ

Responsibilities:

• Performed day to day operations for 150 Confidential exchange server in a mixed environment which include exchange 5.5 and exchange 2003
• Responsible for Trend Micro Control Manager Console, insure exchange servers were up to date with latest virus definitions
• Migrated users from exchange 5.5 servers to exchange 2003 using Quest Migration tools
• Performed on-call duties when required to carry pager/mobile phone
• Trouble shoot failed migrations, exchange server issues
• Build and configured Exchange 2003 Servers
• Provided support for Blackberry Enterprise Server 3.6 and 4.0

Support Engineer

Confidential, Charlotte, NC

Responsibilities:

• Provided third tier support for Confidential exchange server versions 5.5, 2000, and 2003, Outlook Web Access, MAPI client configurations, Mobile Device, Outlook Express
• Troubleshooting Front-end/Back-end configurations for premier and professional Customers, Forms Based Authentication
• Auto-Up-To-Date configurations for mobile clients
• Proficient use of OWA, RPC over HTTPS, Active Sync, Outlook Mobile Access, Secure Socket Layer (SSL) connections for email clients, Numerous versions of Outlook clients, 98 - 2003 versions, Pocket PC email client
• Proficient use of Confidential tools for administration of exchange servers, Exmerge, Remote administration, Recovery Storage Groups, Remote Desktop Protocol, Terminal Server, ExBPA
• Troubleshoot mail delivery issues, Server hang issues, Performance tuning client connectivity to Front-end/Backend servers
• Proficient use of netmon, perfmon, adsi, tools for determining root cause for issues.

Exchange Admin

Confidential, Atlanta, GA

Responsibilities:

• Provided third tier support for internal and remote users
• Participated in the migration of 80,000 users from HP OpenMail Servers to Confidential Exchange Server 5.5 migration of data from CCMAIL client to Outlook 2000 client
• Creation and deletion of email accounts
• Troubleshooting exchange server 5.5 issues such as: remote users configurations, outlook client issues, Email delivery issues: Outlook Web Access connectivity issues
• Participated with the migration of user from Windows NT domain to a Active Directory Domain which included Windows 2000 servers and exchange 2000 & 2003 servers

Support Engineer

Confidential, Charlotte, NC

Responsibilities:

• Provided technical support for Windows 95 &98, Windows NT 4.0 Workstation Internet Explorer 5, Outlook Express 5 and Office 2000 Installations.
• Supported Hardware & Software configurations and network connectivity issues.
• Assisted customers with configuration on small local area networks via telephone and email.
• Troubleshooting, installation and configuration issues.

Computer Analyst

Confidential, Charlotte, NC

Responsibilities:

• Identified network topologies, Ethernet and token ring.
• Assigned to Network Operations by assisting with the collection of data for departmental relocations.
• Allocated end users, usernames, passwords, home servers, mail servers and mapped network drives.
• Responsible for the deployment of new systems and the de-installation of old systems.

Computer Consultant

Confidential, Charlotte, NC

Responsibilities:

• Completed assignments on such projects as: Lucent Technologies - including the migration of 450 end users to another NT domain and converted from Eudora Mail to Confidential Outlook; Met Life
• Deployment of 250 NT 4.0 workstation machines and provided troubleshooting for network connectivity; Family Dollar Stores - Provided desktop and network support for 350 end users

Help Desk Analyst

Confidential, NC

Responsibilities:

• Performed technical support for the IBM ThinkPad units and desktop computers.
• Supported the installation and configuration of Windows 3.11, Windows 95, O/S2, and Windows NT.
• Ordered of replacement parts for IBM Computers.
• Provided customer care and support to customers with IBM products that included desktops and thinkpads

Manufacturing Specialist

Confidential, NC

Responsibilities:

• Assembled and tested IBM Computers.
• De-bugged and repaired damaged computers.
• Conducted final inspection of PC before being authorized for shipping.
• Packaged of Computers to customer specifications.