Key Qualifications - Technical Skills

• 15 years experience as applications analyst
• 11 years experience in a clinical environment
• Knowledge of MS Office, Visio and Project
• 10 years knowledge of SQL databases, LAN, DNS, networking, servers and applying software upgrades
• 15 years experience with perioperative applications
• 3 years report writing experience creating and implementing Crystal reports

• Detailed oriented and organized with good analytical and problem solving ability
• Customer service oriented
• Automation programming Test Direct, Boxer, DBA in Access
• Good written and verbal communication skills
• Ability to work in a team environment

Experience

Confidential

Engineer - Desktop Software Support/Clinical System Analyst

• Assisted in completion of projects including moves, adds, and changes to software and hardware.
• Environment consists of HP, IBM, Dell, running windows 2000 XP Professional, Lexmark and HP printers, MS Office, networked applications, Mainframe access and Citrix applications.
• Supported clients with technical problems in a Windows 2000, XP and Win 7 environment deployed and configured end user equipment configuring includes Windows desktop computers running Microsoft Office, proprietary SQL database applications, Right Fax, Citrix, and Crystal Reports setup
• Participates in needs assessment, software design, implementation, support, and reporting Assists with the development of end-user training materials and supports training efforts.
• Provides input into escalation of issues with appropriate internal resources.
• Assists in the development of policies and procedures in collaboration with business units, other team members, and IT Application manager.
• Assists with the development and maintenance of system documentation for the Intensive Care Units and in the Anesthesia Department
• Utilizes and maintains appropriate change control procedures and standards.
• Performs on-call duties as required communicate effectively.
• Peripherals printers, scanners, barcode readers support blackberry, upgrades and configurations, wireless card and Wifi device support, workstations imaging and configurations, inventory.
• Assisted in setting up Electronic Medical Records, validate data integrity for conversion to the new Electronic Medical Record System.

Confidential

Information Systems - DBA/Programmer

Implementation of IT Policies Procedures Identification understanding of IT-Related Processes Issues inherent in various business environments. All aspects of leading and working with technology teams through planning, design, development, and implementation of multi-million dollar IT projects. Ongoing interaction with corporate managers regarding each project's concerns, issues, ideas, and status. All phases of software systems analysis, identification, specifications, design, coding, testing, script writing, and debugging project coordination/management. Creation of project scope/overview, detailed plans, milestone activities, and issue/problem logs. Ongoing interaction with vendors, consultants, contractors, customers, and clients throughout a project's design implementation phases. Establishment of strict adherence to project specifications requirements, allotted time frames, budget, quality assurance measures, and corporate standards. Administered and maintained AFSCME organizing database software, applying knowledge of database design standards and database management systems. Designed supplemental procedures and reports. Ensured database compatibility with AFSCME organizing practices. Worked within many different environments: Novell, NT Servers, standalones, Abra payroll, HR System Programmer. Trained in Publisher, help desk and provided technical support and devised data management strategies for organizing campaigns. Designed and implemented comprehensive training strategy for departmental staff on use of database and other software for organizing purposes. Review each organization project request and describing their database user's needs. Developed and executed a test plan for all new or modified databases prior to production status. Analyzed organizing campaign data needs and devised strategies for data management. Developed automation techniques to fulfill each organizational need. Tested proposed changes to the database for data integrity, performance issues, and reports to comply with end-user requests. Developed procedures for data reporting, data viewing on-line and data auditing. Developed data sources to enhance information on addresses, phone numbers, and other organizing needs. Performed complex data matching to compare external and internal data to insure.

Confidential

Data Analyst/Programmer

Evaluate and analyze small systems programming according to business digressions. Independent consulting work for various companies. Specialized in database design and analytical testing.

Confidential

Business Analyst/Software Tester

• Designed and coordinated testing standards for this company in IT INET systems. Evaluated business processes and converted each platform into automation utilizing various tools, including Load Runner a load testing tool that predicts system behavior,
• Test Director a web-based test manager that coordinates across business processes, and Win Runner a functional testing tool that verifies an application's work parameters. Installed and troubleshooted PCs in a LAN/WAN environment. Installed and supported a Play COM View Station for teleconferencing. Installed IntelliSync software on PALM and provided training and support for users. Supported and troubleshot dial-up connections and corporate firewall.

Confidential

Y2K Systems Operation Test Coordinator

Member of the project team assigned to review the impact of the year 2000 date on all National City Bank computing and communication equipment ensured that date-related user interface functions and date fields included the indication of century. Performed training for all systems function has created a multi-layered spreadsheet-tracking program for all team-coordinating activities in MS/Excel, which moved NCB's Y2K project schedule ahead several months. Y2K Project Analyst Member of the design applications project team responsible for producing graphic displays and scheduling from MS/Project and MS/PowerPoint Software. Performed extensive troubleshooting and debugging activities for all banking transactions, accounts tracking, and compiling of software. Performed root causes analysis, first call resolution, and MTTR. Provided FCR training to Resources Group.

Confidential

Systems and Data Analyst

Specialized in database analysis and design. Database functionality testing and debugging.

Confidential

M.I.S Systems Operation Administrator

• Provided leadership, cutting-edge initiatives, strategically mapped directives, and creative solutions as challenges arose throughout all aspects of installing, configuring, running, planning, maintaining, and/or upgrading all of the workstations, PCs, and peripherals at the Municipal Court. Maintained hardware and software for both mainframe and PCs. Programmed in Wang's Procedure Language.

Confidential

M.I.S Systems Operation Administrator

• Administrative Assist/Computer Operations - Contract Contract: LTV STEEL COMPANY Temporary Services Role: Administrative Assistant/Computer Operator 1990Developed and composed documents and reports on the computer. Coordinated and managed the weekly newsletter. Processed payroll and time sheets. Provided administrative support to the safety manager and five engineers. Designed a Seasons Safety Program on the PC that was used throughout the corporation and awarded by the State of Ohio. Contract: B.F. GOODRICH COMPANY Temporary Services Role: Computer Operator/Administrative Assistant 1989. Entered all purchase orders, open procurement files, and accounts payable into the computer. Managed payroll information, money accounts, reimbursements vouchers, and reconciliations. In addition, assisted the
• Business Manager with a myriad of projects and tasks as requested. Contract: NASA Lewis Research Center Temporary Services Role: Basic Programmer 1988. Created and installed a Dbase program on a PC. Loaded six months of card data into a database file format. Set-up additional queries sorted and validated entries to increase overall efficiency.