OBJECTIVE

• I’m interested in helping a growing company develop software and data systems that will extend the capabilities of the organization to add new revenue, grow existing business, and deliver superior quality on time.

TECHNICAL SKILLS

• HTML
• CSS
• PHP
• Javascript
• Actionscript
• JQuery
• JQuery Mobile
• SQL
• Visual Basic
• Visual Basic for Applications
• NetBeans
• Eclipse
• Visual Studio
• Notepad++
• Adobe Indesign
• Adobe Photoshop
• Adobe Photoshop Lightroom
• Adobe Illustrator
• Adobe Acrobat Pro
• Adobe Bridge
• Adobe (Macromedia) Captivate
• Adobe (Macromedia) Dreamweaver
• Adobe (Macromedia) Flash
• Microsoft Word
• Microsoft Powerpoint
• Microsoft Access
• Microsoft Excel
• Microsoft Publisher
• Microsoft Visio
• Microsoft Outlook
• Microsoft Sharepoint
• Crystal Reports
• Linux bash / sed / awk / perl
• Microsoft Windows Server
• Microsoft Windows (all versions)
• Mac OS X
• Apache Web Server
• MySQL / MariaDB
• PostgreSQL phpMyAdmin
• MySQL Workbench
• Sendmail
• Postfix
• Cyrus IMAP Server
• Dovecot
• MIMEDefang
• SpamAssassin
• Microsoft IIS
• Microsoft Exchange
• Microsoft SQL Server
• WordPress wp - cli
• Drupal drush
• Joomla
• Moodle
• Agile software development methodology
• TCP/IP
• Punchdown / 66 block / 110 block
• LAN / WLAN administration
• Network security
• PC configuration (hardware / software / BIOS)
• PC peripheral installation
• Virus / malware removal
• PC backup and restore
• PC image installation and deployment (WDS)
• Printer troubleshooting and repair (laser / inkjet / dye sublimation)
• I bake addictive desserts.

PROFESSIONAL EXPERIENCE

Sr. Database Administrator

Confidential

Responsibilities:

• Support, maintain, and optimize 54 database instances across 5 geographically diverse servers in a VM environment.
• Provide 24/7 tier 3 support for mission - critical services in a fast-paced, high-output multi-plant production environment.
• Optimize application performance by tuning queries, creating indexes, and pruning and maintaining transaction and master tables while archiving stale data.
• Maintain database test environment for evaluating and testing application updates and releases, custom code such as user-defined functions and stored procedures, and other DDL functions implemented to improve performance or data integrity.
• Design, develop, test, and implement functions, triggers, and stored procedures as needed to improve application performance, maintain data integrity, and meet evolving business needs.
• Design and develop complex SQL queries and reports to support sales, accounting, customer service, production, and shipping departments, as well as senior executives.
• Develop web-based portals, dashboards, and other utilities using HTML, CSS, PHP, JavaScript, and ColdFusion.
• Develop, support, and maintain in-house EDI solution for trading partnerships with vendors and customers.
• Analyze business requirements in order to maintain congruity between business and application logic.
• Train, maintain, and support industry-specific ERP (Imaginera) as well as in-house developed software.

Support Engineer

Confidential

Responsibilities:

• Developed custom web/mobile applications to mobilize and support sales teams utilizing HTML, CSS, PHP, JavaScript, JQuery, and MySQL.
• Configured, customized and supported a variety of business technologies for small business, including point of sale systems, personnel management software, accounting software, and standard office suites.
• De ve loped a nd suppor ted c ustom syste ms a nd w or kf low s f or sma ll busine sse s utiliz ing software suites (Microsoft, Adobe, etc.), open source server software (Apache, MySQL, etc.), and content management systems (Wordpress, Drupal, etc.).
• Conf igur ed a nd suppor ted c ustom f ile a nd ma il ser v er s f or sma ll busine sse s utiliz ing both Microsoft a nd linux pla tf or ms.
• Spe c if ied, pr o c ured, a sse mbled, c onf igured, a nd suppor ted de sktop a nd ser v e r har dw a r e f or sma ll busine sse s.
• Pr ovided sof twa r e, be st pr ac tice, a nd inf or ma tion se c ur ity tra ining to sma ll busine sse s.

Instructional Designer

Confidential

Responsibilities:

• Designed and developed a variety of learning solutions, including web-based learning and instructor-led training.
• Incorporated adult learning theory best practices into learning solutions.
• Ensured that the instructional design of deliverables address business needs and performance issues identified in the design document.
• Designed and developed performance support materials to include job aids, work instructions and online reference materials to coincide with workflows and procedures.
• Assisted the Senior Instructional Designer in managing the project, providing work estimates and progress status to business leaders and clients.

System Administrator

Confidential

Responsibilities:

• Designed, implemented, updated and maintained information technology infrastructure (including linux, Apache, sendmail, MySQL, postgreSQL, etc.) for third-party retirement plan administration firm.
• Defined, proposed, and implemented security and performance enhancements to company systems.
• Developed and implemented scripts (bash, sed/awk, perl) to automate and control various data processes.
• Developed and executed test plans as new technologies were explored and implemented.
• Determined and maintained software upgrades, security patches, and system updates for servers and desktops.
• Created and maintained system documentation and processes to ensure compliance with various regulations.
• Defined, proposed, and implemented both physical and electronic information security policies.
• Diagnosed and resolved server and desktop system issues.
• Maintained full/differential backup system on all servers, incorporating offsite storage and hardware redundancy.