Objective/Professional Qualifications:

To find a position supporting Applications/Software where my background in Information Technology will support an Agencies goals. I have very strong problem solving abilities, excellent critical, creative, and innovative thinking skills, good project management, planning and organizational abilities with an understanding of software development, web technologies, and testing approaches with a proven capability of handling multiple tasks and projects with minimal supervision while maintaining a steady workflow in fast paced deadline-oriented environments.

Technical Skills:

Power Scripting, Windows OS All , Windows Server 2008/2012 , Microsoft Office Suites All , Exchange, Active Directory, Act software, Citrix, iMange, SMS, COTS Enterprise Applications, Remedy, Unicenter Service Plus, Magic, Internet and Intranets, Web User IE/Chrome , HTML, Photoshop, Flash Access, Visio, and FTP, Dame Ware, Kuzweil 1000, Jaws visual and hearing impaired software , AirWatch encryption software, VOIP phones, Blackberries, iPhones, Desktops and Laptops Dell, HP/Compaq, Fujitsu , Dell and IBM Servers and various other PC's and ATM machines. Knowledge of: Familiarity with Agile Scrum software development methodology, Software techniques, Switches, Routers, Unix/SQL/DOS, TCP/IP, DSL/T1, LANs, WANs, VPN's, with a basic understanding of firewalls. Experience with Federal Desktop Common Configuration FDCC settings, and PGP encryption software. Studied: C programming, SQL, Object-Oriented Programming, Java Programming, Database Management, System Analysis and Development, System Model Theory.

Experience:

Sr. Systems Engineer I Application Support

Confidential

Serves as a senior technical resource and system architect providing in-depth installation and programming support for the development, maintenance and operation of all GEICO COTS software and applications in all environments Test, Development, PreProduction, and Production on Windows and Unix/Linux-based systems. Provide technical direction, systems analysis and programming support for the development, implementation, maintenance, and enhancement of advanced technology applications for information system projects. Provides project oversight and support, including: directing staff, contractors, and Vendor collaborators. Write and maintain architectural diagrams and program documentations for new and intricate applications. Lead the installation and implementation of COTS software/applications department-wide and verifies that all software and hardware meets company and software requirements. On-going support for applications and upgrades, weekly on-call support for 24/7 environment.

Technical Systems Administrator

Confidential

Provides technical support to a large market or multiple markets. Assist and supports users on all company general software, PCs, and printers. Additionally, troubleshoot computer problems and determine source, and advise on appropriate action. Improve systems operations, resolving problems, and designing technical solutions. Ensures the rigorous application of information security policies, principles and practices in the delivery of network services. Manage all computer system enterprise effectiveness and efficiency for client and server office applications, Responsible for monitoring and controlling local computer operations and maintaining system back-ups. Provide technical assistance to team members, answer questions or resolve computer problems for all personnel. Provides assistance concerning the use of company/server hardware and software, including printing, installation, work processing, electronic mail and operating systems to include all warehouse IT equipment. Manages and forecasting of IT capacity requirements for network accounts, operating access rights and access rights and access to system modules and other computer and network resources. Manages equipment and software through scheduled maintenance and testing. Troubleshooting analysis, installation, upgrades, testing, back up and regular maintenance of all warehousing software and related equipment include Dematic, Roadnet and Rapistan propriety equipment. Maintains documentation, configuration specifications including developing systems administration standards and operating procedures.

Executive System Analysts Active Secret Security Clearance

Confidential

Provide the highest level of IT customer support and Desktop Concierge Support to 75 Senior Government Appointees and their staff locally and remotely. Supports all Windows, Microsoft and COTS applications, Resolves hardware/software interface and interoperability problems while documenting all work on BMC CRM Remedy. Manage Laptop Encrypting before deployment at Headquarters, Plans and schedule installation of

new and upgraded hardware including software applications, Develops local implementing instructions based on guidance developed at higher levels when multiple system issues and network systems Responsible for Asset Management of all equipment. Manage and support all Blackberry's and Air cards deployment, configuration, and upgrades. Print server management changing and adding necessary printer information. Repair, Install and support all Hardware on site Laptops, servers, printers, scanners, faxes and monitors

System Analysts Active Secret Security Clearance

Confidential

Provide Desktop Tier II Support to over 3000 local and remote users. Resolve escalated software customer issues. Assure customer acceptance of and quality of resolution. Identify and escalates issues that require advanced product knowledge. Document all work on Remedy/UniCenter Service plus Service Desk. Use discretion and judgment to ensure customer satisfaction and utilization of time. Installing, configuring and maintaining Citrix on all platforms for remote and local users.SMS to access End User's Desktop systems to install and re-install software applications. SMS to remotely troubleshoot software issues and application configurations on End User's desktop systems. Use Computer Management to remotely connect to End User's desktop and laptop systems to delegate user rights and access. Work with Active Directory on a daily bases to support department wide End Users. Installing new software applications on the department's end user computers to keep them updated with the network requirements, troubleshooting desktop, laptop and printer hardware/software issues perform virus check, virus elimination and maintain an updated virus definition for the department. Install standard application upon request on Government management that includes Microsoft 2000 and 2003 Suites, Adobe Suites, Macromedia Suites and several other department designed software applications. Install and support desktop computer hardware and printer issues that include diagnosing hardware malfunctions and conflicts. Create new network user accounts, new E-Mail accounts in Microsoft Outlook, and install local printers or mapping user to the closest network printer. Perform user's system refresh in which I move all necessary files from the user's old desktop or laptop system to a network drive to replace the desktop or laptop with a newer. Responsible for testing and imaging of new Department of Education Desktop/laptop systems before being sent to the end user.

IT Specialist Desktop Support

Confidential

Accessing and providing IT users with equipment and support by Installing, troubleshooting, repairing and/or answer questions on all systems procedures and policies, software, hardware, applications, and networks. Utilize methods and practices for recovering, adjusting, modifying and improving IT systems, computer systems for enterprise effectiveness and efficiency. Analyze customer support and security reports and statistics to evoke modifications to existing systems and to make recommendations to managers. Enhance customer relationships through effective communication within DCPS and by relaying basic technological information to non-technical people. Utilize a wide variety of applications, operating systems and equipment used in customer organizations.

Field Service Engineer

Confidential

1st line Technical Support for national operations. Supporting systems ranging from PC, Windows, UNIX, Point of Sales systems and peripherals. Installing, configuring, maintaining and repairing Networks onsite. Repairing and installing servers on customer sites. Installing and repairing PC's, Point of Sales systems and printers on company sites'. Upgrading, installing, repairing and maintaining ATM machines and Software, Ordering and managing inventories for repairs and installs. Keeping and updating customer files through an automated system. Managing a steady call response and on-site time as required from customer contracts. Ensuring the highest level of IT customer support.