Work experience

Confidenital

System Center Configuration Manager Engineer

• Consultant to help design/engineer and maintain a component catalog for support of their customers who utilize SCCM 2007/2012 in their network environment. Primary engagement was with engineering teams with a responsibility for advising on overall architectural design of System Center Configuration Manager SCCM technologies and methodologies, including the Systems Center Update Publisher SCUP tool, with a focus on delivering best in class solutions to the B2B product market.
• Windows 7/8, Server 2008/2012, and System Center Configuration Manager 2007/2012.
• Deploying updates with System Center Configuration Manager, WSUS and SCUP.
• Deployment package creation, driver importing, and Task Sequences.
• Created multiple lab environments of SCCM 2012 CAS with Primary sites and Stand alone Primary sites .

Confidential

System Center Configuration Manager Engineer

• Lead engineer for Single Sign On project, implementation, documentation and deployment. Created SCCM software deployment packages with SCCM 2007/2012.
• Created multiple custom reports for security and other departments within this organization.
• Modified custom MDT images, sequence tasks and injecting drivers.
• Reduced overall network utilization by providing all needed pre migration inventory via web utilizing SMS Reporting.
• Created lab environment of SCCM 2012 Stand alone Primary site .

Confidential

Windows Administrator / Consultant

• Successfully designed, migrated, and configuration of two Failover Clusters for application failover Server 2008 R2 and attached to a Dell NAS. Provide system support and server administration to Windows Servers 2003, 2008 and Microsoft OS environment. This includes analyzing and implementing OS patches and hot fixes as well as other OS configurations and updates.
• Monitored Windows server systems for hardware, software and performance problems.
• Configured NAS to be accessed and shared by both Clusters.
• Implements Windows-based solutions to support business objectives.
• Performed system maintenance and upgrades as needed.
• Investigated and trouble shoot reported problems and resolves issues.
• Conducted audits and implemented solutions to ensure proper system security.

Confidential

System Center Configuration Manager Engineer

• Successfully designed a global System Center Configuration Manager infrastructure involving five primary SCCM 2007 Windows 2008 Site Servers, CAS and seven branch distribution points for over 5000 desktop clients.
• Designed the SCCM environment from scratch to customer specifications.
• Successfully migrated 2500 original SMS 2003 clients over to the new infrastructure, while at the same time managing the original SMS 2003 environment in parallel.
• Provided third level SCCM support for the local IT staff and their overseas counter parts.
• During my down time, I resolved their outstanding WSUS client issues and upgraded their WSUS servers to current patch levels.
• Wrote numerous SCCM documents for the training of their helpdesk and their foreign IT departments.
• Created multiple custom reports for security and other departments within this organization.
• Managed user accounts along with creating GPO's in AD.
• Incorporated custom automated software installation packages.
• Laptop hard drive encryption Sophos Safeguard and Endpoint .
• Created lab environment Stand alone Primary site .

Confidential

Windows Administrator

• Network setup to include, design an Active Directory Domain infrastructure environment Server 2003 and later migrated to 2008 R2 , configuring DNS, DHCP, create and modify Group Policies, Network shares, and Home Directories for Competition Home Loans, a business of 280 clients and two site locations. Configure Cisco Firewall/VPN Router for inside NAT and site to site VPN connection. Providing independent IT support to various end users from laptop, desktop rebuilds to information and data recovery.
• Performed system maintenance and upgrades as needed.
• Managed user accounts along with creating GPO's in AD.
• Analyzing and implementing OS patches and hot fixes as well as other OS configurations and updates.
• Scripted drive mappings and printers for clients to be mapped during logon.

Confidential

Systems Management Server Engineer /Site Support

• Responsible for the SMS infrastructure, workstation patch management, the generation of custom SMS reports for the Citrix migration, as well as most tier III SMS support issues and the training of the Jr. Administrators with both SMS and Server 2003.
• Quickly put together a project that would allow the pre required computer inventory to be automatically gathered utilizing SMS for the IS team and its stakeholders.
• Collaborated with the IS Project Coordinators to create and define the strategies for the processing and manipulation of the SMS inventory.
• Used my past experiences to create specialized SMS collections and reports to efficiently gather the required data and centralize it in one location.
• Removed the need for manual data mining, and Excel spreadsheets that tracked inventory and were being emailed to one another on the team.
• Reduced overall network utilization by providing all needed pre migration inventory via web utilizing SMS Reporting.
• Participated in a server conversion project P2V and V2V, which lowered the amount of physical Dell and HP servers needed.
• Created user accounts along with creating GPO's in AD.
• Created custom MSI's with setup capture, create custom actions, and validate all MSI packages using Best Practices.
• Configured and deployed servers to new, existing offices and office moves.
• Familiar with and supported Sarbanes-Oxley Compliances.
• Provide support to SVP, RVP, Account Executives, Account Managers, and Underwriters with day to day connectivity and application issues. Deployment, monitoring, maintenance, development, upgrade, and support of all systems in assigned west coast region, including servers, pc, hardware, software, and peripherals.
• Resolve support issues either over the phone, through remote assistance or in person.
• Assist visiting clients with setting up equipment and technical assistance as needed.

Confidential

Desktop Support Technician II /Consultant

• Responsible for the Rapid Equipment Deployment Team 5 person team , ensuring they deployed new, re-imaged, or redeploy equipment desktops, monitors, laptops, and printers conference room setups and support other IT personnel as needed.
• Provide support to associates, complete requests, resolve and update problem tickets Remedy , install and configure standard software and hardware packages, resolve most technical issues without assistance.
• Provide remote support using, SMS, VNC, and Net Support and/or on-site client services, operational support, maintenance, troubleshooting, imaging using Symantec Ghost Application, Altiris, and BartPE , configuration and installation.
• Removal, maintenance, and prevention of Spyware and browser hijackers using various software tools.
• Ability to be a self starter, work independently as well as part of a team.

Confidential

Desktop Support Technician II /Consultant

• Provide support for the client-users, complete requests, resolve and update problem tickets Remedy , install and configure standard software and hardware packages, resolve most technical issues without assistance and rotate weekly after hours on call support in an Active Directory Domain of over 2,500 computers including laptops and Mobile Laptops.
• Provide remote support using, SMS, VNC, and NetOP, and/or on-site client services, operational support, maintenance, troubleshooting, imaging using Symantec Ghost Application and Win Bart PE , TCP/IP configuration, computer configuration and installation.
• Provided executive support to Lieutenants and Captains as well as Sheriff.
• Project Lead Technician for over two hundred PC's roll out.
• Knowledgeable in the setup and use of PDA's and Blackberry devices for clients.
• Support and maintain WinNT 4.0, Win2K, WinXP, Win2003.
• Ability to prioritize tasks and make decisions within established guidelines and policies.
• Knowledge of the networked desktop environment and associated hardware and software.
• Created desktop images to Department standards.
• Ability to explain technical information in a way that persuades others, and fosters understanding.
• Proficient at supporting and troubleshooting routine to complex PC and LAN/WAN problems.

Confidential

Desktop Support Technician / Intern

• Format, set-up, and maintain a network of more than twenty computers. Install application software onto desktop computers, workstations, and network file server.
• Provided support to the Executive and Co-Executives of the company.
• Install hardware such as modems, network interface cards, sound cards, audio cards, hard drives, CDRom drives, and zip drives.
• Set up users for Microsoft Outlook e-mail accounts.
• Troubleshoot and maintaining PC's and laptops, and provide end-user support.