SUMMARY

• 24+ years of industry experience working in both the Financial and IT sectors.
• 15+ years of extensive Business Analysis experience.
• 13+ years of providing consulting services expertise having worked in a variety of environments.
• 11+ years working at user firms providing system and application expertise. Experience working with a variety of business units and application teams capturing requirements.
• 10+ years working at vendor firms providing products and services to multiple user firms where my duties included all problems related to troubleshooting and enhancing various system applications for the Vendor's user firms.

TECHNICAL SKILLS

Computer Software: Azure DevOps, SalesForce, SAS, Member Activity Across Channels (MAAC), SPLUNK, DB2, Data Warehouse, Oracle (8i, 9i, 10g and 11g), Sybase, PostGres, INFORMATICA, Mainframe (JCL, COBOL and CICS), UNIX - AIX, SharePoint, Remedy, Quality Center (HP), BUGZILLA, ClearQuest Defect Tracking System (CDTS), Windows and Microsoft Office.

Reporting Tools: Tableau, Business Objects, Crystal Reports and Cognos Impromptu.

PROFESSIONAL EXPERIENCE

Confidential, San Antonio, TX

Lead Business Systems Analyst

Responsibilities:

• Manage relationship between Geographic Information Services (GIS) and all business partners resolving technical issues, supporting and troubleshooting issues around the Windows Servers.
• Support several business areas applications, working with System Administration, Application Support and all other technical teams n issues as they arise.
• Manage the effort to upgrade the Windows Servers OS from 2008 to the latest version for multiple departments.
• Leading the effort working with Supply Chain, business partners, Accenture Management Services (AMS) and third - party vendors to renew existing maintenance and software agreements.
• Provide Level 2 support for data, application, Windows Servers and database issues submitted in Service Now (SNOW).
• Worked with vendor to install latest version of LandWorks, Marathon s land asset management application.
• Executed test cases confirming stability of LandWorks application and server environment.
• Responsible for mapping field level data between LandWorks(source) and Marathon s proprietary asset management application(target).
• Created Source System Analysis spreadsheet that captured source to target mapping between vendor database and Marathon s Proprietary asset management database capturing field level attributes and any data transformation logic.
• Joined data from multiple tables providing extracts specific to business unit comparing LandWorks data with data from Marathon s proprietary application.

Environment: Windows Server, SQL Server, Microsoft Office, SNOW, Azure DevOps and LandWorks Asset Management

Confidential, San Antonio, TX

Sr. Business Rules Analyst

Responsibilities:

• Worked on User Developed Application Management (UDAM) team, addressing a Management Identified Issue (MII) created by the RISK Management team.
• Created and executed an action plan that addressed the MII that was opened by RISK
• Developed UDA reports in Salesforce, helping Subject Matter Experts (SMEs) and Business Executives assess the status of all UDAs.
• Integrated Tableau with Salesforce in order to create Dashboards utilizing the UDA data.
• Managed Tableau, a data visualization tool that was used to present a variety of dashboard views for end users and executives.

Confidential, San Antonio, TX

Sr. Business Rules Analyst

Responsibilities:

• Identified Enterprise Output Solutions (EOS) as a security risk issue and entered issue into MetricStream (formerly BWISE).
• Led a PLN that resulted in a phased approach to remedy the security issues with EOS.
• Created an AS IS and TO BE process map for users submitting requests for new reports.
• Gathered requirements around the new EOS SNOW Form. The EOS form allows users to request new EOS reports.
• Gathered requirements around Lightning EOS Salesforce Form to compare against SNOW Form.

Confidential - San Antonio, TX

Sr. Data Business Solutions Analyst

Responsibilities:

• Created procedures for the newly formed Data Technologies Portfolio Management (DTPM) area.
• Met with business partners and IT stakeholders, identifying potential solutions and cataloging those solutions.
• Mapped out life cycle process for solutions once they are created by the design team and handed off to Solutions Support.
• Implemented Agile methodology in our day - to-day process.
• Held daily standups to discuss and document progress in RTC.

Confidential, San Antonio, TX

Sr. Data Business Solutions Analyst

Responsibilities:

• Created MAAC requirements, working with teams that had a need for consuming MAAC data.
• Supported several Lines Businesses (LOBs) that consumed the MAAC data. Those LOBs were Bank, FASG/IMCO and P&C.
• Assessed test data, test cases and confirmed in both the test and production environments that the development changes worked as design.
• Resolved errors identified by the business, troubleshooting multiple sources across the enterprise; sources could include web pages (Java scripts), SAS, Business Objects, ERDC or the MAAC database.