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Remote Cloud Engineer Resume

SUMMARY

  • Technically professional, offering commendable experience in the information technology industry with focus on customer support, cloud technologies and support. Equipped with dynamic ability to lead technical teams; combined with superior problem - solving and troubleshooting, and exceptional communication skills. Able to easily adapt to rapidly changing environments to ensure success.

TECHNICAL SKILLS

  • Requirement Gathering
  • MDM, Intune
  • Technical & Remote Support
  • Skype For Business, Microsoft Teams
  • Process Management
  • Win 7,8,10, PowerShell
  • Team Collaboration
  • Office 365, SPO, OneDrive
  • Problem Resolution
  • Active Directory Azure AD
  • Risk Assessment
  • Exchange 2010-2016, AD Connect
  • Flexible PM Style (Agile) On-Air Talent
  • MFA, SSO, Cloud Security & Compliance
  • Printers, Install, Configures, & Monitors

PROFESSIONAL EXPERIENCE

Confidential

Remote Cloud Engineer

Responsibilities:

  • Reviewed and managing ticketing system in Service Now
  • Created S3 Storage buckets and E2 Instance in AWS
  • Updated and managed the TCP traffic port for inbound rules controlling the traffic for the SQL server
  • Work with cloud system tools Including SharePoint, Office 365, Exchange, and Visio and to effectively collaborate project requirements
  • Assigning licenses to clients in the AD
  • Managed Office 365 environment security SSO, MDM and MFA
  • Ran and created PowerShell scripts for scopes and subnets to confirm no duplications were assembled
  • Authorized Exchange mailbox permissions duties by giving clients access to another users mailbox, and adding secondary alias, and mail tracing emails
  • Constructed DFS folders for clients to access & store files for over 78,000 users
  • Managed & created DHCP Scopes by registering devices into the server system by configuring devices on IP networks
  • Converting new IP domains into the DNS Server and running the automation tool confirming that each address is resolved
  • Provided troubleshooting & build SharePoint site, lists, content types, workflows, views, managed permissions, and embedding Power BI reports on the sites for Active Directory Team
  • Presented and created PowerPoint Presentation and Excel Sheets

Confidential

Office 365 Engineer

Responsibilities:

  • Implemented custom solutions for SharePoint, including workflows and Web parts utilizing SharePoint Designer
  • Served as tech lead for Macintosh issues for clients such as troubleshooting applications, email connection, rebooting devices, and connecting server to email.
  • Provided troubleshooting support for SharePoint, resolve production problems, remote support, upgraded windows, and provide production and technical support
  • Permitted users access in Exchange Mailbox, adding secondary alias, and mail traced email messages
  • Set-up and maintain Web Systems Architecture/Design, SharePoint site collections, sub-sites, list, views and applications
  • Developed web application installations, upgrades, and deployment, Forms and workflows in InfoPath Create custom workflows and set up user permissions
  • Managed Office 365 environment security, health also set-up SSO and MFA
  • Set-up SharePoint online training and adoption for end users
  • Design and customization of SharePoint Lists, Content Types, Workflows, Views, Sites and more with and without SharePoint Designer
  • Configure security groups in Azure AD, along with setting third party SaaS applications.
  • Created and hosted web applications, Visio flow charts for dynamic project plans also gathered requirements for project

Confidential

Technical Analyst

Responsibilities:

  • Plan and manage internal technical projects for HR and the Marketing Department
  • Manage overall delivery of projects on time, on budget, and in scope.
  • Provide coordination and support for a wide range of IT Administrative tasks, trouble ticket reporting, and project monitoring between departments and IT Support Management.
  • Provide technical assistance to customers via phone, email, remote access
  • Work with cloud system tools Including SharePoint, Office 365, Exchange, and Visio and to effectively collaborate project requirements methodologies, policies or organizational changes
  • Review and follow up on critical issues with leadership and escalations
  • Advise client on alternate methods of meeting their needs or recommend specific solutions
  • Logging sports film, data entry, and assisting on-air talents pre/post- game
  • Conduct & Transcribe coaches and player interview, editing & uploading podcasts

Confidential

Support Analyst

Responsibilities:

  • Performed day-to-day support of users by responding to helpdesk tickets for computer software and hardware issues.
  • Proactively identify potential issues as a departmental expert and collaborate with cross-functional partners to mitigate issues and risks by planning/implementing solutions with a sense of urgency
  • Perform password resets, setup user licenses, and administered user login issues, and SharePoint design
  • Dispatch complex request to higher level personnel as needed and coordinate advanced internal technical support
  • Created measurement displays, diagrams, and leads department process improvements initiatives.
  • Provided technical support, analysis, prioritization, documentation and implementation of consistent key policy and procedure improvements, standard operating procedures, tools and methods that are repeatable and sustainable
  • Fostered relationships with key cross-functional partners and internal stakeholders, and develop strong partnerships to obtain results on behalf of the department

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