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Senior Support Specialist Resume

Wilmington, DE

SUMMARY

  • Extensive knowledge of supporting Abinitio, Teradata, Business Objects, Informatica, Oracle and Cognos.
  • Expertise in scheduling tools like Control M, Tidal and AROW.
  • Provide in - depth analysis of data inconsistencies and issues and identify problem sources for the production team.
  • A detail-oriented individual with commitment and deep inclination to learn.
  • Strong knowledge on Change, Incident, Problem and Release management.
  • Remain calm under pressure and ensure IT management and business stakeholders are kept fully updated on progress of critical issues.
  • Perform troubleshooting analysis and resolution of critical applications and batch processes.
  • Coordinate with vendors to troubleshoot and resolve issues.

TECHNICAL SKILLS

ETL Tools: Abinitio GDE 1.14, Informatica Power Center 9.6/9.5/9.1/8.6/8.5/8.1 (Designer, Workflow Manager, Workflow Monitor, Repository manager and Informatica Server)

Databases: Oracle 11g/10g/9i/8i, MS SQL Server 2000/7.0/6.5 , Teradata, SQL Server (DTS/SSIS/SSRS)Development Tools TOAD, SQL Navigator.

Programming Languages: Unix Shell Scripting, Oracle PL/SQL, COBOL/COBOL-II, OS/JCL, Microfocus COBOL, Microfocus CICS, CICS, C, DB2, VB4, TELON, KBMS, C, C++

Packages: Microsoft Word, Excel, Project, Visio, PowerPoint

Scheduling Tools: Control-M, TIDAL, AROW.

Operating Systems: Windows 2008/2007/2005/ NT/XP, UNIX, MS-DOS, IBM S/3, MVS/ESA

Hardware: IBM 370/390 architecture, IBM 3090 mainframe, IBM compatible PCs

Software: MVS/ESA, TSO/PDF, VSAM, IBM utilities and support programs, MS-DOS, Windows 3.1, Word 6.2, ACESS 2.0

PROFESSIONAL EXPERIENCE

Confidential, Wilmington, DE

Senior Support Specialist

Responsibilities:

  • Assisted with troubleshooting and issue resolution relating to current applications, providing assistance to the development.
  • Provided ongoing internal reporting of performance measures and service levels.
  • Championed and promoted service improvements on an ongoing basis to continually improve the quality of services delivered and customer satisfaction.
  • Managed and coordinate hot fix and maintenance releases.
  • Coordinated work activities involving L2, L3, Data Center, DBA’s, Local and Global Technology teams.
  • Provided support to the business during day-to-day activities and ad-hoc requests.
  • Strong knowledge on Change, Incident, Problem and Release management.
  • Remained calm under pressure and ensure IT management and business stakeholders are kept fully updated on progress of critical issues.
  • Escalated issues and remediation steps effectively and in a timely manner.
  • Supported the Client Reporting Production Environment as a first priority.
  • Experienced in resolving on-going maintenance issues and bug fixes; monitoring Informatica sessions as well as performance tuning of mappings and sessions.

Environment: Abinitio GDE 1.14, Oracle 9i, Tera data, Toad 7.6.0.11, Shell Control M

Confidential, Wilmington, DE

Application Services Specialist

Responsibilities:

  • Scheduled and monitored jobs in Tidal for all the production jobs.
  • Developed, implemented and/or improved the application production support knowledge management repository(s) to ensure all are documented, process and procedures are clear and periodic reviews are conducted.
  • Strong Experience on Workflow Manager Tools - Task Developer, Workflows & Worklet Designer and Managing, Scheduling, and Monitoring of Informatica workflows.
  • Resolved on-going maintenance issues and bug fixes; monitoring Informatica sessions as well as performance tuning of mappings and sessions.
  • Escalated issues and remediation steps effectively and in a timely manner.
  • Created change management strategy by identifying, analyzing, preparing risk mitigation tactics.
  • Identified and managed anticipated resistance.
  • Provided production support to various manuals and deployment.
  • Monitored functional requirements and mapped all documents.
  • Created the sessions and scheduling the sessions.
  • Recovered the failed Sessions and Batches.

Confidential, Newark, DE

Application Technical Staff

Responsibilities:

  • Involved in software projects related to Procurement and Vendor Management and Vendor Payment System and Vendor Payment
  • Control System for Dupont Run and maintenance of mainframe programming. Trouble shooting and abend resolution. Attending PQR and meet Clients and resolve problems. Responsible for end to end customer satisfaction. Meet with client team to discuss new system requirements.
  • Aided in multiple application maintenance and support of Material Procurement Information System,
  • Global Material Database and Corporate Enterprise Database, VPCs and DURAMS(Logistics and
  • Procurement applications). Extracting and Reporting data using QMF and MICS. Using File Aid, SPUFI and INSYNC for DB2 Tables. Developed Batch TELON Programs as part of DUSAP Project.

Environment: Power Center 8.x/7.X/, Oracle 9i, Toad 8.5, PLSQL Developer, MS-VSS, SQL Server 2005/2008, Tidal - Enterprise Scheduler, Cognos8

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