SUMMARY:

• Over 12 years of experience in Computer Installations, services, operations and technical support including WAN, LAN on PC. Expert Knowledge of Windows 7 OS, Windows Server 2008 Network Infrastructure, Windows Server 2008 Active Directory & Group Policy Objects, Windows Server 2008, Applications Infrastructure, Windows Server 2008 Enterprise Administrator. Knowledge of VMware, Windows Server 2012 and 2016, Windows XP, Vista, 8, 10 OS, SCCM 2012, DHCP, DNS, TCP/IP, VPN. PC imaging (Ghost)
• Microsoft Office (2013 & 2016), IP Phones, Vonage Business(admin), Office 365(admin), SharePoint (admin), Google email (admin). Some knowledge on WSUS 2012, Citrix, PowerShell, Skype for business, MDM and EMM software (Maas360, MobileIron), Hyper V, Cisco Routers & Switches configuration, Microsoft Networking, modems, DSL and cable ISP services.

PROFESSIONAL EXPERIENCE:

Confidential

IT Specialist

Responsibilities:

• Provide remote (ScreenConnect, LogMeIn and TeamViewer) and on - site hardware and software technical support for over 200 users at headquarters and 24 dental branches.
• Troubleshoot X-ray / Panoramic and Bitewing sensor issues and assist doctors with computer/dental software questions.
• Maintain Active Directory at multiple sites which entails password resets, unlock accounts, creating accounts for new hires, deactivating inactive employees, and modifying existing user accounts.
• Train users to access the company domain network, files on server, Wi-Fi, printers, scanners, faxes, Security cameras, and other IT related procedures.
• Provide antivirus (Vipre) protection for more than 600 PCs and 24+ Servers (Server 2208, 2012, VMware).
• Provide support as administrator for Microsoft Office 365 portal, SharePoint, Google Apps for business.
• Managed Vo-IP system (Vonage Business) for all branches including configuring and provisioning IP phones.
• Set up IT infrastructure for new dental offices including installing/configuring HP servers, patch panel cabling, gigabit switches, Dell SonicWALL, workstations, network printers, Security cameras, and any office or dental software.
• Coordinate with 3rd party IT company to overhaul existing UDG dental office’s IT infrastructure.
• Implement, revamp and monitor backup solutions utilizing iDrive (cloud and local backup software), increasing company’s disaster recovery readiness.
• Research and analyze security/HIPPA vulnerability and establish solutions to meet areas of deficiencies.
• Deal with tickets systems Service Desk Plus and CA Service Desk
• Answer incoming trouble calls and logging/assigning them via Remedy, provide DMS documentation, close tickets and disposal hardware. Provide DMS documentation, close tickets and disposal hardware.

Confidentia

Technician

Responsibilities:

• Provide first and second level help desk/desktop support for all IT related technical problems and services.
• Worked in a MobilIron project replacing, troubleshooting and configuring 100+ smart phones with MobileIron and worked with Verizon Portal.
• Follows break/fix procedures with PC’s, laptops, servers, Confidential ’s, laser printers, thermal printers, monitors, scanners.
• Builds and images new and existing systems as needed.
• Backup user data with Data Migration Tool (DMT) over the network or local.
• Ability to analyze and troubleshoot networking issues.
• Deployed Operation systems, software applications, software updates and remote computes with SCCM 2012.
• Participate in the evaluation of new products and technologies.
• Installed, configured and troubleshooting internal and external users of complex hardware and/or software solutions. supported critical business functions and customer facing services.
• Worked with hardware and software vendors to verify timely product delivery and ensure that new equipment is installed and ready to operate on schedule.
• Trained end users and customers about new applications and hardware.
• Remediated and troubleshooting application errors.
• Ability to assume complete ownership of the desktop elements of a project or the implementation of a large-scale system.
• Exceptional leadership, organizational, oral/written communication, advanced analytical skills. interpersonal, analytical, and problem resolution skills.
• Assisted with supporting, maintaining and administering corporate email system and environment.
• Answer incoming trouble calls and logging/assigning them via Remedy, provide DMS documentation, close tickets and disposal hardware.
• Ability to manage and participate in all technical and non-technical tasks, such as entering procurement requests.
• Guide less senior technicians and staff in the performance of their tasks.
• Bilingual: English and Spanish Fluently.

Confidential

IT Field Support Technician

Responsibilities:

• Traveled to 10 Verizon Wireless stores in Long Island to troubleshooting, replacing and configuring IPADs, IPADs Sled, IPHONEs, Androids, VeriFone scanners and signatures pads, HP computer workstations, IBM and HP laptops, HP, local and network printers, Cisco 7962 VoIP,APC Confidential and wire (UTP5) and wireless network connectivity.
• Deployed Operation systems, software applications, software updates and remote computes with SCCM 2012.
• Worked in a project troubleshooting, replacing and configuring 300+ sleds Infinity Peripherals by Honeywell on IPADs.
• Worked with Windows servers 2008 and 2012 (Active Directory Users and Computers).
• Tested functionality and connectivity of DHCP, DNS and TCP/IP using DOS command (Ipconfig, Ping, Tracert, nslookup).
• Added and remove users in AD, reset password and unlock accounts.
• Ensured desktop computers, laptops, printers and IPADs interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers and administrative systems as Verizon Portal.
• Installed and supported photocopiers, and network printer using print queue name or IP address.
• Worked with Server Desk, Adobe CC suite, Microsoft Office suite, Mobile Device Management (MobileIron) and a variety of Verizon applications.
• Deployed Operation systems, software applications, software updates and remote computes with SCCM 2012.
• Installed operating systems, established email accounts and IP addresses, and carried out upgrades of PC including the installation of CPUs, I/O and NIC cards, hard disks, hard drives, RAM, memory chips, CD-ROM, etc.
• Worked with hardware and software vendors to verify timely product delivery and ensure that new equipment is installed and ready to operate on schedule.
• Worked with Verizon property tickets systems CMIS and Verizon Portal.
• Exceptional leadership, organizational, oral/written communication, interpersonal, analytical, and problem resolution skills.

Confidential

IT Field Support Technician

Responsibilities:

• Direct involve in a Special Projects 24/7 with a $12,000,000.00 budget, rollout, refresh, update and migrate data from Windows XP to Windows 7 Professional, Enterprise Edition, for 10,000 + users and 15,000 + computers and wow(s) (workstations on wheels), scanners.
• Traveled to different hospitals and small health facilities in New York City, and Long island to deploy, upgrade, configure, refresh and upgrade HP desktops, IBM laptops, Wow(s), scanners, network and local printers (HP, Xerox WorkCentre).
• Maintained inventory of installed software, manage software licensing and create policies and procedures for upgrades.
• Imaged desktops and laptops using Ghost Server and PXE Server.
• Move HP computers to different locations and do the changes in the network room (Cisco Catalyst ports).
• Test functionality and connectivity of DHCP, DNS and TCP/IP using DOS command (Ipconfig, Ping, Tracert, nslookup, ARP).
• Add and remove users in AD, reset password and unlock accounts.
• Create a full backup of user (s) data, documents, favorites, desktop and outlook.
• Answer incoming trouble calls and logging/assigning them via Remedy, provide DMS documentation, close tickets and disposal hardware. Provide DMS documentation, close tickets and disposal hardware.
• Deal with tickets systems Service Desk Plus and CA Service Desk
• Installed and run medical applications on Citrix.

Confidential

IT Field Installer

Responsibilities:

• Traveled to different AllState insurance agencies in Miami, Broward and Palm Beach County to configure, deploy, maintain, troubleshoot and support HP computer workstations, IBM laptops, HP printers, mobile devices, phones and other computer and telecommunications equipment.
• Installed and supported PCs, laptops, tablets and mobile hardware and software.
• Maintained inventory of installed software, manage software licensing and create policies and procedures for upgrades.
• Worked with hardware and software vendors to verify timely product delivery and ensure that new equipment is installed and ready to operate on schedule.
• Refreshed computers from XP (and similar) to Windows 7 operating systems.Tests configured systems for appropriate functioning and troubleshoots for any errors foundPerforms analysis.
• Performed analysis, tested and installed PCs in a network and set up peripheral equipment, hardware components and allied devices.
• Loaded software programs/packages and utility applications.
• Documented on hardware or software installation, network procedures and changed management control procedures etc.
• Installed operating systems, established email accounts and IP addresses, and carried out upgrades of PC including the installation of CPUs, I/O and NIC cards, hard disks, hard drives, RAM, memory chips, CD-ROM, etc.

Confidential

Technician Support / Pre-Sales Support Engineer

Responsibilities:

• Performed analysis, tested and installed computers and large hardware systems.
• Connected PCs in a network and set up peripheral equipment, hardware components and allied devices.
• Loaded software programs/packages and utility applications, installed operating systems, established email accounts and IP addresses, and carried out upgrades of memory, hard drive systems, CD Rom, CPU, etc..
• Checked performance-related issues and network support problems, responded to complaints and queries, provided technical advice, and solved employees' technical problems by phone or in person.
• Provided technical support for sales executives to prepare technical proposals, bids, project offers, answers to quote requests for Adaptable Modular Storage.
• Performed and assisted with coordination, any assigned service job (i.e equipment service, installation, and ).
• Managed and interpreted customer requirements - spoke with clients to understand, anticipate and meet their needs.
• Prepared technical presentations and demonstrating how a product meets client needs; Provides pre-sales technical assistance and product ; provides and producing support material for other members of the Sales and Technical Service team.

Confidential

Customer Support Engineer

Responsibilities:

• Nation Wide Technical Support for confidential, EMC², STK (IBM 370 compatible) mainframe computers & peripherals such as: Tape units, automated libraries, disk arrays, line impact printers and CPUs.
• Performed analysis, testing and installation of computers and large hardware systems, replaced simple failed components such as HDD’s, Controllers, fans and power supplies.
• Responded to trouble calls within the HDS, EMC² and STK Guidelines
• Connected PCs in a network and set up peripheral equipment, hardware components and allied devices.
• Loaded software programs/packages and utility applications.
• Installed operating systems, established email accounts and IP addresses, and carried out upgrades of PC including the installation of CPUs, I/O and NIC cards, hard disks, hard drives, RAM, memory chips, CD-ROM, etc.
• Checked performance-related issues and network support problems.
• Responded to complaints and queries, provided technical advice and solved employees’ technical problems by phone or in person.
• Supported marketing projects for HDS, EMC², HP and STK Modular Storage.