SUMMARY

• Network Engineer with over 11 years of technical and supervisory experience. Knowledge and experience repairing and coordinating hardware and software maintenance activities with high level support.
• Work closely with internal and external customers to resolve complex technical and issues. Highly skilled in both data and voice communications; having held engineer support, help desk, and field technician positions in network operations.
• Possess project management and strong leadership skills and able to perform in fast paced environments. Able to speak English and Spanish, with the ability to speak conversational Portuguese.

TECHNICAL SKILLS

Networking: E1’s, T1’s, DS3’s, OC3 - OC48, TCP/IP, ISO/OSI, DNS, Ethernet, Token Ring, FDDI, DHCP.

Hardware: Sonus Soft Switch GSX/PSX9000, Phoenix Soft Switch, 7200/7500/6509/3800 Cisco Routers, 3750 Cisco switches, HP H3C Multi-Layer Switches, Juniper SSG Platforms, Riverbed Technology, Aruba, Fortinet, Equinox, INET, Nortel Switches GSP/DMS, TDACS, Tadiran TDAX, Fujitsu FLM150, SMS, 8MS, Avaya. Windows Server 2012, Dell R series.

Software: Pine Eve Software, BSD Unix, WHATS UP, Netflow, TMON, Empirix, Filemaker Pro, HAMMERWireshark, Microsoft Windows OS, Lotus Notes, SAP, QMS, Microsoft Office Package, PeopleSoft, Internet. Remedy, ETMS, ITSM, ESP, Netcool., HP Openview, ScreenOSProtocols in MPLS, RIP, OSPF, BGP, IGRP, EIGRP, ISDN, NAT, and VLANs

PROFESSIONAL EXPERIENCE

Global Network Engineer

Confidential, Washington, DC

Responsibilities:

• Responsible for developing, implementing and managing a 1.5 Million network project. Leading the Global Wide Area Network (GWAN) and Local Area Networks (LAN) designs to support the Global Organization Secretariat including the Organization’s Headquarters (HQ) in Switzerland, out-posted, regional, country offices and special events and Congresses.
• Developed project plans, goals, preparing annual budgets; identifying resources needed and developed schedules and methods for measuring results.
• Directs technological research by studying organization goals, strategies, practices, and end-user projects.
• Accomplishes financial objectives by forecasting requirements; scheduling expenditures; analyzing variances; initiating corrective action.
• Preparing requests for proposals and conducting all necessary meetings to facilitate selection of project services and products.
• Planning and overseeing the preparation and dissemination of the GWAN prject.
• Maintains professional and technical knowledge by attending al workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
• Provide support on planning, acquisition, implementation, maintenance and administration globally of the GWAN (Service provider ISP, Cisco Routers and Fortinate Firewalls, Network Accelerators, VPN, Riverbed WAN acceleration and optimization appliances. VMWare) Aruba and Fortinet Access Points.
• Ensures use of local area network best practices are maintained and IT resources such ERP, CRM among others are reachable.
• Configure, troubleshoot and monitor multilayer HP/ H3C switches. (VLANs, set up AGG Ports, enable STP, etc.)
• Installing and configuring a Window Windows Server 2012/16 (DNS, Printer, DHCP, Domain Controllers) Define standards, setups and policies for LAN equipment on country offices.

Sr. ESAT Technical Engineer

Confidential. Sterling VA

Responsibilities:

• Responsible for the installation of CALEA equipment and performing interoperability testing for compliance on customers' networks
• Response to alerts generated by multiple network devices such Juniper M and MX routers and SSG and SRX series firewalls, Cisco PIX/ASA firewalls, Dell switches, Brocade switches, and Citrix and F5 Load balancers
• Build and maintain IKE and IPSEC VPN Tunnels for the delivery of wiretaps
• Operate in large and complex network designs and implements in ISP and TSP environments
• Troubleshoot BGP, MPLS, and OSPF network configurations
• Maintain and update detailed diagrams and related documents
• Implement test plans, evaluate results, and generate appropriate reports
• Mentor and provide, methods, and procedures for staff
• Provide technical representation on behalf of the company at customer network planning meetings
• Effectively adapt leadership style to meet the needs of the situation
• Represent the team's needs, viewpoints, and requirements effectively to senior management
• Provide technical assistance to Law Enforcement Agencies (LEA) making sure that there are no issues with delivery of wiretaps
• Provide technical assistance to LEAs on how to read and understand the data that is being received and assist the LEA with any questions or concerns they may have out in the field
• Work closely with our CALEA 3rd party mediation vendors (ETI, Verint, Pine Digital & JSI) to assist with any technical issues or failures on either the company or customer owned equipment that would impact the ability to setup and deliver the lawful intercept successfully

Network Operation Analyst

Confidential, Ashburn, VA

Responsibilities:

• Responsible for initial troubleshooting on alerts generated from over a thousand CISCO routers, switches, firewalls, and wireless controllers/access points
• Interacted with internal teams (Linux - Windows - DBA - Network) to resolve technical problems regarding network related issues supporting, troubleshooting, and configuring 3750/6509 Cisco switches, 3800series Cisco routers, Cisco WAP devices/controllers and UPSs issues
• Supported routing scenarios including OSPF, EIGRP and BGP and layer 2 issues including VLAN, MPLS, Frame Relay, STP, L2TP and interface configurations within a LAN environment
• Provided project and related support to the Confidential organization as directed by management

Technical Support Engineer

Confidential, Reston, VA

Responsibilities:

• Provided remote support for large commercial networks; responsible for resolving issues on multiple systems and networks, IP connectivity issues, isolation, and remediation
• Served as a Subject Matter Expert for all Managed Services - Service Assurance processes and technical discipline; provided support to customers in resolving moderate to complex technical problems including Cisco routers, firewalls, and switches, Juniper Networks, Adtran CSUs and routers
• Aruba wireless devices, Nortel Passport, Kentrox, and Marconi switches
• Coordinated problem-solving efforts between customers and field service personnel, software support, investigation and analysis of product problems related to assigned products
• Diagnosed, penetration tested, and troubleshoot physical layer issues as well as hardware, software, and systems failures using established procedures
• Determined the most cost effective repair to minimize customer downtime, circuit supported 56K T1, DS1/DS3, OC3, OC48

Network Fault Analyst/NOC Engineer

Confidential, Rockville, MD

Responsibilities:

• Served in a visible role as a Network Fault Analyst/Engineer in a NOC environment; identifying faulty circuit and facility issues while assisting switch site personnel
• Primary Responsibilities included: monitoring, managing, testing and troubleshooting with LECs and long haul providers for any circuit outages such as T1, E1, OC3, and OC48
• Maintained shift log of network events and activities on an IP infrastructure
• Provided support analyzing raw call processing data from a NFS platform on Linux based commands
• Utilized HP Open View, WhatsUp Gold, Scrutinizer, TMON, Filemaker Pro and Hammer to monitor and isolate problems with Cisco routers, SS7 links Veraz, DMS, GSP, and Sonus Switches, DXC, LNP, SBC and DACs
• Responded to STP network alarms and submitted reports of findings
• Responsible for expert service and support of advance call processing on a Phoenix database and Media Servers
• Administered and troubleshoot 800 number issues by checking and making the necessary changes with switch translations as well as internal (vendor specific) and external (SMS and 8MS) databases
• Monitored and troubleshoot network Feature Group D tandems and query residential voice traffic
• Provided 2nd level support for all customer service quality issues and national and international exchange carriers on inbound and outbound trouble tickets