SUMMARY

• Twenty plus years of Nortel Switching experience, Extensive Technical and Management experience as Switch Technician, Software Release Manager, Project Manager, IPT Team Leader and Site Manger.
• Solid bottom - line reputation including cost reduction, improved product life cycle and budget restraint. Computers skills include a strong working knowledge of LAN/WAN, TCP/IP, Ethernet, PC repair.
• Extensive background in Telecom Installations, Technical Support and Technical Project Management, Security+ . Security Clearance.

TECHNICAL SKILLS

Wireless/IT/Nortel: Understanding ATM Applications and Implementation Overview of Wireless Internet Understanding Emerging Technologies CDMA and GSM Introduction Introduction to Wireless Communication Windows 2000 Network Essentials Hardware/Software Support Implementing Win2000 Pro/Server IP/Subnetting Cisco Call Pilot 4.0 MG9000 O&M Confidential Fundamentals Cisco ONS 15454 O&M

AVAYA/NORTEL Systems: CS - 2100(IP Switch), SL-100 PBX (Commercial and Military), DMS-250 Tandem, DMS-100 (Local), DMS-500 (Local/Toll), OA&M, Billing, SS7, M2000 and M3000 Series phones. Call Pilot, OPTERA 3500, OM5200, Avaya Aura CM6

NON-NORTEL Systems: CISCO 15454 SONET, JDSU Ethernet and SONET test equipment, Patch Panels(DXS and Fiber)

PROFESSIONAL EXPERIENCE

Confidential

Site Manager

Responsibilities:

• Manage multiple Technicians and the operations of a large Government telephone Switch. Ensure the Technicians are trained and proficient in their assigned duties
• Provides support and resolution for telecommunications issues escalated by the Help Desk.
• Be responsible for the overall day to day operations and guidance of the on-site Telecom team.
• In addition to the supervision responsibilities, perform the O&M functions, preventive and maintenance routines, on the Avaya Confidential VoIP/TDM hybrid, geo-graphically split system and system remotes to include the MG9Ks.
• Possess the skills required to repair all areas of the Avaya Confidential and be able to complete all translations and routing changes and additions.
• Be responsible for the performance of preventive and remedial maintenance of the voice switching systems and components for maintenance and installation activities

Confidential

Switch Technician

Responsibilities:

• Administration and for the Nortel CS 2100/SL 100/ telephone switchMaintenance of Avaya CM6 VoIP system.
• Switch Maintenance for Sip Phones, Sip Trunks, and Nortel Meridian Voice and IP phones.
• Trouble shooting Confidential system, and technical support.

Confidential

Resident Support System Specialist

Responsibilities:

• Administration and for the Nortel CS 2100/SL 100/Split Core telephone switchAdministration and of Cisco SONET multiplexers.
• Installation, test and cutover of Nortel Meridian Voice and IP phones.
• Liaison between Site management and product specific support organizations.
• Trouble shooting Confidential system, Cisco SONET fiber rings, and technical support.

Confidential

Field Service Technician/Switch Tech

Responsibilities:

• Nortel Telephone Switch Operations and Maintenance (O&M).
• Configure, operate the telephone switch, perform diagnostic routines, and monitor system status.
• Perform software functions and translations for any add, move, change, delete, query of a circuit or system data, directory assistance, service order, trouble assistance, records administration, and billing. Technical Support
• Act as a consultant or Subject-Matter-Expert (SME) on features related to the switch capabilities,
• Attend design and review meetings. Equipment Support
• MSL 100 Telephone Switch (with XA-Core)
• Nortel Opt 11, Call Pilot (Voice Mail System) and Nortel OPTERA 3500
• Analog, Digital and ISDN Lines
• Tellabs Echo-cancellation and transcoder compression equipment

Confidential

Voice/Data Installation Technician

Responsibilities:

• The installation and test of CAT 5/5E cable.The installation test and cutover of Nortel Meridian Voice and IP phones.
• Trouble shooting problems in MDF, IDF and closets (cross-connects/termination/etc).
• Fiber to The Premise (FTTP) testing.

Confidential

Broadband Network Technician

Responsibilities:

• Responsible for installation of multiple broadband products and highly skilled at Structured wiringDigital TV installations PC configuration, and Problem solving.

Confidential

IT Support/Logistical Analysts

Responsibilities:

• Responsible for providing computer setup of Operation Center and resolving issues associated with the Strategic Airport Security Rollout Organization supporting the Dallas Fort Worth Airport.
• This system provides information management, scheduling, tracking on-the-job-, transportation services and employee assistance.
• Install local and network printers, assign user and passwords for multiple departments.
• First level support for Wireless Access Point and Wireless LAN issues.
• Install, troubleshoot floppy disk drive, hard disk drives, CD-ROM drives, CPUs, Soundcards, Video cards, NIC cards, RAM, Monitors, printers, and Motherboards.
• Updated knowledge of IT Technology by on Windows 2000.

Confidential

New Product/Project Management

Responsibilities:

• Responsible for creating a cost focus project team to streamline Product Portfolios. Accountable for Wireless Switching hardware from cradle to grave.
• Team Leader for implementing phase out strategy of Wireless Enabling Technology products.
• Reduced product costs by implementing market specific product models.
• Provided product management support (what’s available and when) to mobility Sales account teams.
• Developed hardware market forecasts, introduced and sustained core hardware for mobility products.

Confidential

Product Marketing/Product Line Manager

Responsibilities:

• Subject Matter Expert/Manager of Telecom Switching Products.
• Managed the delivery of Telecom Hardware (Call Servers/OC3 peripheral etc.) and Software per budget.
• Provided leadership, product positioning and support to other Product Management primes.
• Developed hardware market forecasts and created collateral for CLEC/IXC accounts.
• Planned/created product pricing and availability, Provide technical data for customer budget meeting.
• Introduced new technology to reduce customer’s maintenance costs.
• Identified savings in the million by challenging the need of excessive tool inventory.

Confidential

Product Line Manager

Responsibilities:

• Product Line Manager/Senior Specialist - Duties included Management of DMS-250 software release for Custom Programs, DMS-250 Support, Customer Presentations and interface between Customer and Design.
• Managed the Featured Test Node (FTN) Lab (capital/requisitions).
• Introduced new and old hardware into the Sprint Network (new processors/Billing Server, etc.).
• Responsible for process and software requirements definitions and provided sales support.
• Supervised a team of engineers. Provided, performed special projects, mentoring, etc.
• Created installation and test procedures for Nortel new products.
• Interacted with Design Engineering to ensure that new products can be effectively installed in the field.
• ITAS/Field Service Representative ( )
• Ensured all problems encountered by the Field Service Rep. (FSR) during installation and test of computerized switching equipment were solved before in-service.
• Supervised the Commissioning/Test Team.
• Ensured that all features were tested and functioned properly.
• Install, upgrade, and test of SL100 switches for Commercial and Military customers

Confidential

Field Service Technician

Responsibilities:

• Install, upgrade, and test of Telephone switches for Commercial and Central Office customers.