OBJECTIVE

• I am service - focused technology planner frequently recruited to drive resolutions throughout the organization. Confident, driven leader with diverse expertise in managing professionals and coordinating large scale initiatives.
• A person whom takes advantage of available resources and applies outstanding planning, organizational and prioritization skills to ensure tasks are completed accurately, on time and within budget.
• I have over 10 years of experience in: streamlining operations and implementing effective lean (value added) process analysis.
• Seeking a challenging and responsible position with a progressive organization that will utilize my logistics management, project management and information technology (IT)

TECHNICAL SKILLS

Service Managmet Tools: Remedy Service Now

Programming/Scripting Languages: Assembler - JCL Cobol C++ VB.Net HTML/XHTML

Databases Admin: Oracle 8 Oracle 11g Paradox SQL 05

Windows OS /Servers: 2000 Ent/Std 2003 Ent/Std Exchange 03 ISA 04 OS - Vista/XP/7 VMWare Symantec Backup Barracuda Admin IPRISM Admin MS Office 2007/2010

PROFESSIONAL EXPERIENCE

ITSM Consultant

Confidential

Responsibilities:

• Sub-contractor on DDCI contract with Confidential supporting Confidential Office of the Chief Information Officer, in development an Enterprise Change and Configuration Management Process within ITIL Framework.
• Lead Project to capture/inventory IT Assets under OCIO umbrella due to the consolidation of Confidential data centers and agency IT environments.
• By integrating tools such as BMC Remedy, BigFix and SCCM to populate OCIO Asset Management and CMDB tool. This allows Confidential OCIO to manage the Lifecycle sustainment of their assets.

Change Mgmt Consultant

Confidential

Responsibilities:

• Provide recommendations for process and support system improvements that enables an enterprise CCM process support the implementation of the new process including, Change Management and Configuration Management plans to include, process flow charts for all areas that participate in the process.
• Provide guidance and recommendation to the Remedy admin team for making changes within the current Change and Asset Management modules.
• Provide outreach/ sessions to the different stakeholders that support the process (customers, CCB, internal staff)
• Define the Change and Configuration Management processes, policies, procedures.
• Educate fellow team members on CM process, policies, and procedures as they are developed, updated and implemented.
• Coordinate, support, and performs CM activities for projects and report on those activities to supervisor and project managers.
• Develop the IT Asset Management and Configuration management process
• Design and created the CMDB
• Oversight and guidance to implement and support Risk Management Framework
• Operate as the Confidential (ARNG) Enterprise Operations and Security Services (EOSS) Change Process Owner and Manager. Overseeing all events leading to changes within the GuardNet Infrastructure and Lab Services.
• Define durable Change policies (Change Plan and CAB Charter), guidelines, procedures (SOP) and standards that govern change management to help maintain preferred progressive IT product standards.
• Provide direction and review of technical (engineering) documentation developed for the EOSS CAB review and approval of submitted change request
• Develop automated workflows within the ITSM Tool (Remedy) for Change Management.
• Analyze and assess the gaps between current processes and ITIL best practices and facilitate the transformation to achieve a right Change management solution for the organization.
• Work with Service Design and Transition Owner in developing engineering documents and Release Management Process to help facilitate the successful implementation of changes within the environment.
• Provides consultation, and coaching to acquisition management on engineering activities and operations such as Technical Review Boards (TRB) for SRR, PDR and CDR.
• Oversees the assessment, scrutiny and evaluation of development plans and reports.
• Identified all the workflows and technologies used by each current service owner and developed a process to integrate all workflows into one process for introducing new technology capabilities into the environment.
• Brief Director/O-6 Level Leadership on Controlled Processes at the Monthly Program Status Meeting
• Advise the Enterprise on Infrastructure Change activities at the weekly Comm Ops
• Assist with the ISO20000

Configuration/Change Mgr Consultant

Confidential, Ft. Meade, MD

Responsibilities:

• Manage the changes to the architecture through Change Requests, while also using a managed, accountable approach to the version control of documents and asset management and CIs (Software/Hardware) via a configuration management tool (Software/Project Forge & Remedy)
• Manage all production maintenance and authorized service interruptions windows
• Lead collaboration calls between DECC (DISA Enterprise Computing Centers) administrators and milCloud PMO to complete all scheduled tasks
• Conduct the necessary checkpoints and management reviews necessary to assess the readiness of all change requests for integration into the DECC production environment(s)
• Developed the plan to get milCloud components base-lined and under configuration control.

I.T. Specialist/Enterprise Change Manager

Confidential, Quantico, VA

Responsibilities:

• Assist in the review and refinement of the Enterprise Change Management, Release and Deployment Management, and Configuration Management Process Guides
• Instrumental in the Development of the Enterprise Change Management Process, Workflow and configuration of the Enterprise Change Module in Remedy
• Direct the activities of contractor subject matter experts in the performance of Change Management.
• Developed the Change Management Plan and Process for the Enterprise Engineering Verification Environment (EEVE) which consists of five (5) lab environments
• Facilitate and Chair the EEVE Change Advisory Board
• Spear-headed a working group in the development of an Enterprise Services Request Validation Group under the governance of HQMC C4
• Assists with the development and review on contract statements of work to ensure engineering requirements are adequately addressed.
• Team member for the planning, monitoring, managing, and engineering for the acquisitions of prototype, new, fielded, or modified systems for the program office.

I.T. Specialist

Confidential, Arlington, VA

Responsibilities:

• Developed and maintained close working relationships with I.T. incident response managers from other DHS components, agencies and organizations to ensure that OLA (Operational Level Agreements) and SLA (Service Level Agreements) was adhere to.
• Serve as the technical expert in the planning, installing, configuring, testing and management of I.T. operations systems and of the evaluation of procedures and practices to protect information assets
• Develop contingency and recovery plans, and coordinate other actions to ensure the implementation of networks that support mission requirements; participate in ICCB (Infrastructure Change Control Board) and CIO Deployment Briefs.

I.T. Specialist/Programmer/Analyst

Confidential, Suitland, MD

Responsibilities:

• Review complex I.T. related data from multiple sources; drafting, editing and disseminating written reports and status updates
• Developed and maintained relationships with customers with diverse needs
• Provide technical or complex information about products and services
• Anticipated and assessed customers' needs and identifying or tailoring products and/or services to meet them their need
• Ensure that all problems, questions, or complaints are resolved
• Explain or defend complex ideas or information clearly while adapting to the audience's level of knowledge
• Actively listening to others and clarifying communications
• Anticipate problems, identifying and evaluating potential sources of information and generating alternatives to solve problems

I.T Manager/Systems Engineer

Confidential, Dayton, Ohio

Responsibilities:

• Managed the Information Technology Division of the Aviation Department with a $1+ million dollar operating budget (IT Lifecycle Sustainment). Developed a 5 year I.T. Strategic Plan, Policies and yearly Budget (Capital Planning and Operational budgets). Serve as the I.T. Project Manager / Advisor for all Airport Construction
• Managing the Airport I.T Portfolio in accordance with the Dayton Airport Business Strategic Plan. Member of the Airport Change Control Board for Capital Improvement (Investment) Projects. Making sure all changes pertaining to the I.T infrastructure for Airport projects (be construction or systems engineering) are vetted and routed properly.
• As the I.T. Manager, I held the responsibility for all data and telecommunications, network planning and analysis, interfacing and/or modifying communications software. The review and develop of Statement of Works (SOWs) and Request for Proposals (RFPs) for contracts and/or acquisition of products (ensuring systems requirement are adequately addressed). Create and/or maintain servers, data storage equipment, network equipment, firewall and operating systems. Plan, design, implement, modify and evaluate software systems and hardware platforms; administer multiple database systems; ensure data security, data backup and recovery.
• Supervise system and network engineers, telecommunication support staff and contractors.
• Assists with the development and review on contract statements of work to ensure engineering requirements are adequately addressed.
• Advise customer service staff (Service Desk) on I.T. related issues. Maintain the airports I.T. infrastructure asset inventory, along with the life-cycle of the equipment. Evaluate and make recommendations for infrastructure improvements.
• In first six months in the position, decreased the I.T budget by $75,000.00 and forecasted another $100,000.00 of savings for year 2009. Implemented: Go Green Initiative for I.T. Division utilizing virtualization technology, two revenue generating tools using the airports website with a travel booking agent and the sale of advertisements spots on the Public Wifi.

I.T. Coordinator

Confidential

Responsibilities:

• Project Manager for the Automation of the Confidential .
• Provide to staff.
• Liaison between Confidential and the City of Dayton I.T. Department.
• Implemented automated testing, application process and document management system
• Developed employee tracking database

I.T.S. Department/Analyst

Confidential

Responsibilities:

• Designed, developed and implemented dedicated systems to specific departments to ensure integration with city I.T. infrastructures.
• Install/monitor the configurations of computers, printers and workstations.
• Provide to assigned departments.
• Create/maintain user accounts in Active Directory.

Workgroup Manager/I.T. Specialist

Confidential, Dayton, Ohio

Responsibilities:

• Private consultant to Confidential assisting with Wright-Patt Air force Base contract. Supervise individuals providing desktop support for over 150 users. Secure ID Control Point for WPRAS.
• Liaison for HQ LAN requirements. Asset control manager, Compusec (Security Awareness trainer) and Database Administrator.

Computer Specialist

Confidential, Cincinnati, Ohio

Responsibilities:

• Contractor to U.S. Environmental Protection Agency managing the NRMRL helpdesk. Provide a wide range of support of hardware & software to clients and activities that included the functions of software installation, configuration, testing and optimization.
• Developed databases and technical documentation to support the use of hardware & software for over 400 desktop and lab PCs.