SUMMARY

• CCIE Collaboration written qualified with over 15 years of experience in the IT field
• CISSP Certified
• DoD network security specialist, currently in possession of ADP Level 3 government security clearance for managed government contracts
• Capable of using various security tools to prevent intrusion or hacking
• Oversees security measures and continually audits to ensure employees adhere to rules/policies.
• Capable of working within a multi - platform environment, with comprehensive knowledge of Cisco Routers, Switches and Firewalls including IDS and VPN technologies
• Expert Knowledge of Call manager and Various Voice over IP technologies
• Extensive knowledge of network operating systems, including NetWare, Unix, NT as well as workstation operating systems from Linux 8.0 to Windows XP
• Server and workstation experience encompassing installation, configuration, administration and support
• Extensive knowledge of complex terminal emulation systems in an SNA environment.
• Strong oral and written communication skills

TECHNICAL SKILLS

Network Protocols: TCP/IP data (FTP, NFS, PPP, HTTP) TCP/IP routing (RIP, OSPF, EIGRP, ISIS, BGP), Novell IPX/SPX, NetBEUI, and Apple Ethertalk.

Security Tools: Snort IDS, Nessus Vulnerability Scanner, Retina, Tripwire, Cisco Secure Scan, TCP Dump, WinDump, NMAP Portscan, Honeypots.

Firewalls: Pix, Checkpoint Firewall 1 2000

Operating Systems: NetWare 3.1 to 5, Linux 8.0, NT Server 4.0-Windows XP, NT Workstation 4.0, Windows 3.X, 95, 98 and 2000, Cisco Router IOS 11.X, 12.x, Various Catalyst Switch IOS.

LAN Topologies: 10/100/1000 Ethernet, FDDI and Token Ring.

WAN Connections: Frame Relay, Confidential -1/Channelized Confidential -1, ISDN PRI/BRI, DSL, DS3.

Hardware Experience: Installation, configuration and troubleshooting of Compaq/HP/Dell/IBM servers and workstations, IBM AS400 servers, Toshiba/Sony/NEC Laptops, IBM Thinkpads, and HP/Lexmark LaserJet Printers/Scanners. Configuration of Cisco Routers (series 2500 & 7500), Cisco Switches (series 1900, 2900, 4000, 5000, and 5500) Bay and 3Com Switches and hubs.

Server Applications: Ace, Rumba, Exchange Server, Arcserve, IIS, SQL Server, Oracle, and Lotus Notes.

Network Tools/Systems Management: NetXray, CiscoWorks 2000, Compaq Insight Manager, HP OpenView, NT Performance Monitor. Network sniffers and protocol analyzers.

PROFESSIONAL EXPERIENCE

Confidential, Sacramento, CA

UCS Solutions Engineer

Responsibilities:

• Provided configurations and Support for CUCMD Utilizing Voss management software
• Upgraded UCS clusters from 9.1.2 to 10.5.2
• Provided day to day support for various versions of UCS and Unity connection
• Configured MGCP, SIP and H323 Voice gateways
• Configured and supported SRST fallback
• Configured layer 3 and layer 2 switches for CUCM migrations
• Support for all Telco issues

Confidential, Salisbury, NC

Voice Engineer

Responsibilities:

• Redesign current 7.x CCM, UCCX and Unity Connection Clusters
• Migrated DCs and Confidential stores to a 9.1.2 Cluster
• Configured current 10.5.2 VOip test lab
• Upgraded New 9.1.2 to 10.5.2 Cluster
• Day to day operations and support for CCM, Unity and UCCX and CER
• Support for all Telco issues

Confidential, Wilson, NC

Voice Engineer

Responsibilities:

• Provide day-to-day support for UCS,VSphere5, Call Manager, Unity, Unity Connection, Presence, Jabber and Vistapoint Implementation
• Provide Support for SIP ACME, H323 and MGCP Gateways
• Provideconfiguration and Support for their Cisco Softphone deployment.
• Provide setup and troubleshooting for call recording system: Nice
• Troubleshooting all voice and gateway issues
• Provided project focused remediation on all Call Manager clusters
• Configured, installed and troubleshot Cisco Jabber IM client and Presence Server.

Confidential, St Louis, MO

SIP VoIP Architect

Responsibilities:

• PBX aggregation and SIP engineer project
• Implementation of Call Manage SME
• Aggregating 66 multiple vendor PBX,s into one Call Manager SME solution
• Design SIP VoIP infrastructure, utilizing Cisco Cube SIP gateways
• Configured Cisco Cube and Call Manager SME solution

Confidential, Philadelphia, PA

Voice Engineer

Responsibilities:

• Provided support for their Siemens to Cisco migration
• Provided day-to-day support for existing Cisco voice network, including voicemail, and Unity connection cluster, and Voice H323 and MGCP gateways
• Providedconfiguration, and support for Cisco Softphone deployment
• Troubleshooting all voice and gateway issues

Confidential, Oakton, VA

Design Engineer

Responsibilities:

• Provide IP telephony (IPT) and supporting networking architectural design input
• Collaborate with Program Manager and IPT Architect on detailed design documentation packages such as Bills of Materials, planned/as-built drawings and installation checklists
• Support test and integration initiatives
• Key contributor to the entire IPT transformation lifecycle—solid experience in discovery, site survey, design, and implementation phases of transforming customer locations from legacy voice systems to IP telephony solutions
• Developed site survey findings documentation, managed and implemented site migrations from legacy voice systems to IP telephony solutions
• Prepared and executed IPT core and site transformation implementation plans
• Provided expert-level troubleshooting and configuration for multiple technologies associated with unified communications product and services focusing on the Cisco family of communication products such as Cisco Unified Communications Manager V8.X
• Supported resolution and root cause analysis of incidents or problems escalated from the Network Operations Center
• Key contributor or owner of critical delivery documentation: technical design documents, detailed drawings, service installation plans, site hardware installation Plans, dial plans, Site Acceptance Test Plan, Site Acceptance Plans, system review and maintenance plan

Confidential, NJ

Core Voice Engineer

Responsibilities:

• Dial plan schemes, trunking, transmissions and reporting of trunking, and capacity metrics
• VoIP transport such as, H.323, SIP, Inter Cluster Trunking, and Call Admission and Control mechanisms, centralization of call processing and Trunking services and network policy enforcement (e.g., QoS).
• Configuring Cisco IOS based media gateway devices for ISDN PRI connections, and advanced IP to IP gateway functionality.
• VoIP network sizing, VPN networks, and COS traffic classifications
• Bandwidth calculations, project descriptions, and ISDN PRI voice protocols
• Voice and data network company transport, T1/E1, IP using Frame and private line networks. VideoH.261 protocols and equipment, IPv4 addressing and Routercomponents and functionality
• Assemble professional documents based on existing templates; provided job descriptions with needed hours for completion. Expedited project delivery lifecycle management, detailed design, test and certification methodologies, back-out validation plans and procedures
• Next generation technologies such as Unified Communications, Session Boarder Controller (SBC)
• Provide technical design, implementation and validation services for all Voice systems and Voice Network Infrastructure technologies. Direct areas of responsibilities include Voice and Voice over IP (VoIP) solutions.
• Related technology areas such as Voice Mail, Voice Recording, Contact Center, IP Network, Network Appliance, Video and Transport technologies (Switched Voice, IP, SIP, etc.)
• Provided Tier III incident support for Operations
• Interfaced directly with internal and external customers; network architecture, engineering, service management and operations teams
• Developed solutions aligned to business requirements that utilize department s standards, product sets, templates, systems and artifacts
• Networking knowledge (i.e. routers and switches) and a strong understanding of VoIP products was required (e.g., various types of IP based voice products - Cisco CUCM, AVAYA Communications Manager 4.x and higher, as well as Legacy voice PBX vendors/products)
• Contact Center, IVR and call handling products such as Genesis

Confidential, NC

Voice Integration Engineer, Advanced Services

Responsibilities:

• Assisted in engineering and configuration of Confidential & Confidential banks, and the migration of Scott and Stringfellow Brokerage House
• Designed and presented demonstrations per client existing phone system and future needs and expectations utilizing CCM 6.1.2 and unity connection
• Day-to-day duties included providing support for voice and routing issues
• Troubleshooting and resolving voice and routing related issues, provisioning SIP trunking methodologies, configuring gateways, and gatekeeper technologies utilizing 2800, 3800, and Cisco GearHosted conference calls, concerning migration issues with vendors and service providers
• Demonstrated Cisco Call manager, call flow, and user phone capabilities to Scott and Stringfellow
• Configured Call Manager 6.1.2, and Unity connection 7.Assisted Verizon with porting and interception solutions for future migrations. Assisted with user and broker phone standards
• Provided troubleshooting, and configuration resolution, during, and after each phase of the migration. Gained thorough knowledge of SIP protocol and SIP trunking technologies

Confidential, Collierville, TN

Network Operations Center

Responsibilities:

• Assist on-site technical support staff with turning up new Cisco hardware and circuit conversions, from Frame Relay to MPLS
• Implemented VoIP Call manager express solutions, including Auto attendant and Unity
• Monitored and troubleshot Network Conversions, Frame relay, MPLS, Voice Solutions
• Configured and supported ASA, Pix firewall and VPN services
• Monitored and trouble Cisco Wireless Networks
• Updating database information used by Network Operations to support
• Handling Tier II level support within a Network Operations Center

Confidential, Memphis, TN

Network Engineer

Responsibilities:

• Configured and implement emerging technologies such as VoIP, Cisco IP Telephony
• Configured deployed, and supported Cisco Call Manager / Call Manager Express and Cisco
• Unity (VM/UM) / Unity Express solutions PBX integrations with T1 CAS, PRI, and QSIG
• Configured and deployed: Cisco Call Manager (3.x, 4.x, 5.x, 6.x), Cisco Call Manager Express (3.x, 4.x), Cisco Unity (4.x, 5.x) (Unified and Voice Messaging), Cisco Unity Express (1.x, 2.x), Cisco IPCC Express (3.5, 4.x, 5.x).
• Integrated voice and data networks by utilizing and configuring H323, MGCP and V220 gateways
• Optimized bandwidth constraints by utilizing, configuring, and implementing QoS end to end
• Configured and supported Juniper and Cisco routers and switches
• Configured and supported ASA, Pix firewall and VPN services

Confidential, New York, NY

CSG / Network Engineer / Data Center Engineer / Network Operations Center

Responsibilities:

• Supported and Configured Various Routers and Cisco Switches
• Provided 24/7 NOC Support
• Supported and configured Various Cabletron Routers and Switches.
• Coordinated and directed the installation of T1,DS3 and 56K Circuits in Madison Ave and Metrotech
• Coordinated all installs on MDF and IDF frames in Madison Ave and Metrotech
• Provided Assistance and Documentation to Various carriers
• Worked closely with Local 3 Electricians to provide support for various Cir Fiber and Cat 5 installs, disconnects, and circuit traces
• Upgraded and configured Enterasys 8000, 8600, and smart switches
• Troubleshot Various Cisco technologies including DSL, routers and switches
• Environment: TCP/IP, Cisco 3600 to, Cisco Catalyst 2900 to 6500 series switches, RSM/MSM (Route/Multilayer Switch Modules), VLANS, Gigabit Ethernet. Fast Ethernet, Frame Relay, ATM, FRASI, SONET, Dark Fiber, SMF to MMF media Converters, T1, DS3, OC-3

Confidential, New York, NY

Project Manager / Network Engineer

Responsibilities:

• Managed and Designed Security and Network Implementations.
• Managed and configured Cisco routers and switches
• Utilized various WAN and Dark Fiber Technologies
• Coordinated and directed the installation of T1, DS3 and 56K Circuits in UNFC Data Center.
• Directed and coordinated all installs on MDF and IDF frames in UNFC Data Center.
• Provided assistance and documentation to various carriers
• Configured and Managed Pix Firewall technologies
• Upgraded and configured Enterasys 8000 and 8600 Smart Switches
• Designed Configured and Utilized Various VPN Cisco Technologies.
• Troubleshot various Cisco technologies including VPN’s, routers and switches
• Created manageable and viable networking infrastructures and address policies
• Implemented and designed Network Security Policies

Environment: TCP/IP, Cisco 3600 to 7500 Series Routers, Cisco Catalyst 2900 to 6500 Series Switches, RSM/MSM (Route/Multi-layer Switch Modules), VLANS, Gigabit Ethernet. Fast Ethernet, Token Ring, Frame Relay, ATM, FRASI, SONET, Dark Fiber, SMF to MMF media Converters, T1, DS3, OC-3, OSPF,BGP, HSRP, DSLW+, SNA, SNMP, ISDN PRI

Confidential, Egan, MN

Configuration Engineer

Responsibilities:

• Work with senior engineers to design and document the design of local area networks for the Navy and Marine Corps bases
• Design local area networks that link numerous computing platforms, operating systems, and network topologies across widely dispersed geographical areas Utilizing Various Cisco Technologies
• Create engineering configuration documents for BAN/LAN/WAN/MAN.
• Responsible for adhering to engineering processes that provide for timely and appropriate integration of all engineering disciplines to ensure a network system design that meets all requirements including Service Level Agreements
• Identify problems and risk areas to mitigate impact. Perform and participate in technical design reviews
• Work closely with other organizations to ensure effective, accurate and efficient designs. Organizational Relationships

Environment: TCP/IP, Cisco 3600 to 7500 Series Routers, Cisco Catalyst 2900 to 6500 Series Switches, RSM/MSM (Route/Multi-layer Switch Modules, VLANS, Gigabit Ethernet. Fast Ethernet, Token Ring, Frame Relay, ATM, FRASI, SONET, Dark Fiber, SMF to MMF media Converters, T1, DS3, OC-3, IGX, OSPF,BGP, HSRP, DSLW+, SNA, SNMP, ISDN PRI.

Confidential, Des Moines, IA

Security Network Manager

Responsibilities:

• Security Network Manager responsible for using various security tools to prevent intrusion or hacking.
• Manage several tasks and initiatives on a daily basis
• Puts security measures and processes in place and continually audits to ensure employees adhere to rules/policies.
• Manages Government Contracts and has ADP level 3 Government Security Clearance
• Communicates well with all management, clients and co-workers
• Point person for most difficult telecom, security and firewall issues.
• Designs, configures and supports various Government and Networking Technologies Including Call manager and VOIP solutions in multiple locations
• Trains and gives recommendations to security officer, managers, and fellow teammates, regarding security issues and software
• Point person for most difficult telecom, security and firewall issues. Installs and supports, IP/Telephony over Frame and IP
• Installs, manages and creates Network Security Structure Encompassing
• Designs, configures and administers Pix and Checkpoint Firewalls.
• Orchestrates various Network Vulnerability tests and Encryption, methodologies acting as Network Security Administrator
• Installs IDS Radius and VPN Security Technologies. Configures/manages various Core and Access level Cisco Ethernet Switches

Environment: TCP/IP, Cisco 2500 to 7500 Series Routers, Cisco Catalyst 2900 to 6500 Series Switches, RSM/MSM (Route/MultiLayer Switch Modules), VLANS, Gigabit Ethernet. Fast Ethernet, Token Ring, Frame Relay, ATM, FRASI, SONET, Dark Fiber, SMF to MMF media Converters, T1, DS3, OC-3, IGX, OSPF, HSRP, DSLW+, SNA, SNMP, ISDN PRI,PIX FIREWALL.