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Desktop Engineer Resume

San Francisco, CA

OBJECTIVE

Obtain a challenging technical position where I can utilize my desktop engineering and technical support skills towards an opportunity with potential growth.

SUMMARY

  • Over 17 years of experience with providing technical support for client software, OS, and network issues.
  • Strong interpersonal and organizational skills, including the ability to meet deadlines, follow written policies and procedures, and maintain superior customer service at all times with all users.
  • Excellent knowledge with Windows 32 - Bit / 64-Bit Workstation/Server OS Environments, Windows Registry, Active Directory, User Profiles, and Group Policies.
  • Proficient in the creating, testing, and deploying Application Packages, Software Updates, Windows OS, and Task Sequences using Microsoft SCCM 2012 in a large corporate environment.
  • Experience in creating custom scripts using Windows Batch, VBScript, and PowerShell for the automation of Windows Desktop Management.
  • Strong experience with creating software packages (MSI / EXE) using AdminStudio, Wise Package Studio, and related software packaging tools.
  • Able to create and maintain Windows OS images using tools such as: Microsoft Deployment toolkit (MDT), Windows Automated Installation Kit (AIK), Microsoft Application Compatibility Toolkit (ACT), and SCCM.
  • Able to develop support procedures, technical documentation, and training Technical Support personnel for the use and support of new products and systems.
  • Experience with supporting Confidential VDI Environments.
  • Excellent interpersonal, verbal and written communications skills for both technical and non-technical personnel.

TECHNICAL SKILLS

  • Windows Registry
  • Active Directory
  • User Profiles
  • Windows Batch
  • VBScript
  • PowerShell
  • Application Packages
  • Software Updates
  • Windows OS

PROFESSIONAL EXPERIENCE

Confidential, San Francisco, CA

Desktop Engineer

Responsibilities:

  • Creating windows installer packages, custom scripts, and patches for companies SCCM 2012 environment.
  • Maintain standard operating system environment; OS Images, task sequencing, and hardware drivers.
  • Deploy applications and software packages to all departments using SCCM 2012.
  • Create and support VM’s used on Confidential VSphere Servers.

Confidential, Santa Clara, CA

Windows Packager

Responsibilities:

  • Assist with App-V packaging and testing rollout.
  • Create documentation process, procedures, and templates for engineering team.
  • Provide support for corporate MAC and Windows user environments.

Confidential, Palo Alto, CA

IT Engineer

Responsibilities:

  • Provided automation for applying custom user environment configurations.
  • Assist with remediation testing for all user applications.
  • 3rd Level support for user technical issues.

Confidential, San Ramon, CA

Windows Administrator

Responsibilities:

  • Create an installation package based on installation instructions provided by other technical resources.
  • Determining special configuration for the application (registry keys, shortcuts, special permissions, database configurations, etc.…).
  • Document packaging process and test results.

Confidential, Tucson, AZ

Desktop Engineer

Responsibilities:

  • Create solutions for deploying complex software applications to clients within a highly secure environment.
  • Build software packages using Wise Package Studio, InstallShield, VBscript, and SCCM 2007/2012.
  • Help implement new policies and procedures within desktop engineering, develop, and support teams.
  • Resolved assigned tickets for desktop, network, and application issues.

Confidential, San Ramon, CA

Desktop Design

Responsibilities:

  • Build and update software packages to meet client requests in a fast paced environment.
  • XP to Vista deployment project; performing remediation, packaging, and documentation duties.
  • Perform and validate test packages for workstation operating systems.

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