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Noc Lead/project Coordinator Resume

Chicago, IL

TECHNICAL SKILLS

  • HP Openview
  • APC StruxuWare
  • Solarwinds
  • Service - now-ITIL
  • Visio
  • XP
  • APC UPSs
  • GSX
  • Sitescope

PROFESSIONAL EXPERIENCE

Confidential, Chicago, IL

NOC Lead/Project Coordinator

Responsibilities:

  • Responsible for management of datacenter environments using Netbotz equipment with StruxureWare software to capture data for each location.
  • Managed APC UPS’s & HVAC vendors for site datacenters also in IDF locations for proper backup power for planed or unplanned outages in the brand office locations thought the US & Canada.
  • Responsible for UPS Netbotz installation in office environments also to monitor equipment and order replacement batteries or other failed equipment for each location.
  • Responsible of getting the field team to install and return failed equipment at remote locations.
  • Made Visio layouts for datacenters rack and power locations for current and new installation planning.
  • Scheduled change controls for office outages, for moves and equipment upgrades.
  • Trained and supervised company’s Global datacenter NOC located in the Philippines which operated on a 24x7 timeframe.
  • Worked in the NOC prior until the department was moved in November of 2014 as an analyst responsible for updating open tickets using Service-now, contacting network, server or server application owner or SAN team members when there’s an outage that needs to be escalated.
  • Tracked the outage ticket until closed so that the SLA is met for the team.
  • Monitored over 2000 nodes on the international network of WAN/LAN nodes using tools such as AIM Orion, HP Openview, BMC Control M & NetBackup.

Confidential, Addison, IL

IT Support Engineer

Responsibilities:

  • Coordinated ordering of parts for failed computer equipment.
  • Helped in total IT support for the Motorola campus in Schaumburg, IL.

Confidential, Tampa, FL

IT Support Engineer

Responsibilities:

  • Handled comprehensive Confidential site installation including POS system, wiring to routers, installation of PC's and registers, verified cabling.
  • Interfaced with managers, vendors and technicians to ensure efficient completion of project. Completed site surveys to determine parameters of projects.

Confidential, Downers Grove, IL

IT Support Engineer

Responsibilities:

  • Provided installation and maintenance of FC/9000 .CD/9000 SAN fiber channel switches and 9801 SNS channel extension devices.
  • Also worked on 2700/2900 matrix switches.
  • Responsible for handling ABN AMRO accounts, one of the largest in the Chicagoland area.
  • Performed physical installations of equipment for effective software upgrades in order to maintain customer satisfaction.
  • Visited client sites to monitor equipment for effective operations and rectify client problems.

Confidential, Chicago, IL

IT Support Engineer

Responsibilities:

  • Provided installation and maintenance of Symmetrix SAN mainframe storage systems.
  • Assisted in maintaining Symmetrix equipment at CNA Insurance, one of the largest accounts in the Midwest, in order to ensure smooth operations.
  • Helped complete physical installations, software upgrades and provide support of the Symmetrix equipment.

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