Supervisor/Senior Analyst Resume Charlotte, NC - Hire IT People

PROFESSIONAL EXPERIENCE

Confidential, Charlotte, NC

Supervisor/Senior Analyst

Responsibilities:

Supported Managed Services involving Cloud, Network and Datacenter services for mid - size enterprise customers.
Provide excellent phone/email support in resolving incidents and service requests using ITIL methodologies and provide clear and concise documentation.
Utilized VMware vSphere and vCommander for configuring and maintaining customer VM’s in the cloud infrastructure.
Extensive network troubleshooting in Cisco three-tier environment including all levels of the OSI model.
Fortigate firewall Site-to-Site and Client based VPN configuration.
Established firewall policy, port/VLAN provisioning, route table configuration, NAT creation and port restrictions.
Fortigate security administration and auditing.
Administered Commvault backup environment for image, VSA SQL, Exchange and various windows and Linux servers.
Disaster Recovery as a Service (Zerto) - configured, troubleshoots and administered VPGs for both on-site and off-site enterprise customers.
Linux and Windows Systems Administration including patch and anti-virus.
Installing Trend Micro Endpoint security - installing agents, add/modify/remove security policies.
Configuring and troubleshooting SNMP agents on client systems and managed via EM7 monitoring software.
Barracuda and DNS administration.
Utilized Service Now ticketing system.

Confidential, Charlotte, NC

Systems Administrator

Responsibilities:

Supported a variety of UNIX and Windows platforms running various web based applications.
DNS server management. cPanel administration.

Confidential, Rock Hill, SC

System Analyst

Responsibilities:

Responsible for consistency of ISP service operations for 500K customer base in Southeast US.
Serve on 24/7 response team and coordinate with multiple telephone companies and co-op providers to maintain continuous uptime.
Supported the South Carolina State K-12 service provider contract through the NOC, Enterprise Services and Engineering Switch Operations
Provide support for Sun Solaris platforms hosting xAuthority and BEA Weblogic applications for VolP system and database.
Performed System Administration functions to install, configure and support 100+ servers operating Sun Solaris 2.9, RedHat Linux, Tru-64 UNIX Cluster, VAXVMS, Windows 2000/XP and located throughout multiple facilities.

Confidential, San Diego, CA

Night Systems Operator

Responsibilities:

Responsible for PC hardware/software maintenances, network upgrade and installs and nightly backup,
Downloaded pertinent daily stock data providing early morning access to brokers to obtain critical and timely trading opportunity information.

Confidential, San Diego, CA

Assistant Systems Engineer/System Administration

Responsibilities:

Utilized VAX/VMS computer systems and served within the Convair Division as System Administrator with responsibility of nation-wide electronic mail program operations.
Managed network applications through expertise in DECnet, LAT, NCP and Appletalk protocols. Installed and managed various CAD/CAM systems including 14 Vax clusters, 60 Ultrix workstations, and plotters. Printers and terminal servers.