EXECUTIVE SUMMARY:

• IT Manager with more than 2 decades of field experience for a diversified range of clients including medical, finance, insurance and technology start - up and Confidential 500 companies.
• Track record of application management and building help desk as well as remote support infrastructure for start-ups (from 6 months to 15 years after launching) to create and run fully functioning IT departments including documentation mgnt platforms IE: SharePoint 365/Atlassian.
• Skilled in overseeing employee, data center, vendor and software infrastructure budgets of up to $1.5M.
• Deep experience and know-how in hiring, training and driving IT tech team performance through one-on-one support and offsite team meetings to improve morale.
• Longstanding full-time employment relationships with leading full spectrum IT staffing companies

CORE COMPETENCIES:

• Team Leadership & Training
• Disaster Recovery Monitoring Planning
• IT Operations Best Practices
• Data Protection Management
• Project Management & Support
• Customer & Vendor Relationships
• Process / Policy / Best Practice Compliance
• Troubleshooting / Technical Support
• VMware Infrastructure Build
• Server Installation & Configuration
• Cloud Visualization Systems
• Domain / User Account Management
• Performance Monitoring & Tuning
• IT Security / Anti-Virus & Malware

SELECTED TECHNICAL SKILLS:

Operating systems: Microsoft Windows Server 2016, 2012, 2008, 10, 8, 7 methodologies Waterfall Application Platforms Agile Information Technology Infrastructure (ITIL) Scrum

SOFTWARE: O365, Sharepoint RSA Two Factor Security VPN Administration HP Open View/Service Center Microsoft 2016 03 Server/SBS Remote/Terminal Server NLB SCCM, SCOM, Hyper-V, VMware MS DPM Backup with SAN Support CA, Norton and Other Endpoint Antivirus ISA Administration SQL Servers HR, Factory, Warehouse & Production Software MS User Products (MS Office Suite Smartphone Management) LANDesk Documentation management

HARDWARE: Dell, SonicWALL RSA Radius Servers HP IBM Servers Domain controllers, Storage (SANS), Terminal File/Print Firewall (SonicWALL and Cisco) Layer 3, 4 Switching and Routing Remote and Mobile End User Nodes (Mobile Vehicle PC’s, Scanners, etc.) Laptops Compaq IBM Texas Instruments Gateway Data Products, Toshiba, 3Comm SMC Cisco VPN Acer Dell Power Edge Servers HP NetServers Raids Switches GB Fiber Connections and Peripherals Plotters Programmable Logic Controllers for Automated Line Machinery Robotics Plasmon Pinnacle Incline Storage Devices Stealth Meters Basic Node Layout Fluke

PROFESSIONAL EXPERIENCE:

Confidential, Tampa, FL

Sr. System Administrator

Responsibilities:

• Spearheaded to manage multiple datacenters in highly secure environments.
• Designed the new Windows domain/environment.
• Managed IT infrastructure and capital expenditure projects with a technical team of 10+ to implement the IT strategic plan.
• Spearheaded technology efforts to assure confidentiality and integrity of company data, internal controls, proprietary information, and related intellectual property in close collaboration with the compliance departments.
• Oversaw all responses to infrastructure alerts 24/7 including outside vendor management for off hour monitoring and response.
• Handled SOC2 auditing and PCI compliance.
• Project lead for multiple simultaneous clients utilizing Agile processes and creating optimized workflows using multiple on site, client project management & tracking tools as well as managing documentation (knowledge base & Wiki boards).

Technical & Tools: Microsoft Enterprise Solution Suite, O365, Multiple Backup solutions, Jconsole / Jscript, Dell HP Switching, SonicWALL, ASA / pfSense, QA Load Test, Nagios, PRTG Monitors, VMware, Hyper-V,.

Confidential, Tampa, FL

IT Manager, System Administrator

Responsibilities:

• Entrusted to manage a multi datacenter Linux environment without prior Linux knowledge.
• Designed the new Windows domain/environment.
• Managed IT infrastructure and capital expenditure projects with a technical team of 10+ to implement the IT strategic plan.
• Spearheaded technology efforts to assure confidentiality and integrity of company data, internal controls, proprietary information, and related intellectual property in close collaboration with the compliance departments.
• Oversaw all responses to infrastructure alerts 24/7 including outside vendor management for off hour monitoring and response.
• Handled SOC2 auditing and PCI compliance.

Technical & Tools: Microsoft Enterprise Solution Suite, Atlassian Suite (Jira, Confluence, Bit bucket, Crowd), Backup PC, Jconsole / Jscript, Brocade Switching, ASA / pfSense, QA Load Test, Nagios, Solarwinds / PRTG Monitors, vSphere / VMware, Aruba, TomCat, Puppet etc.

Confidential, Lakeland, FL

System Administrator, SCCM

Responsibilities:

• Oversaw SCCM monitoring and deployment for devices, VMWare and Hyper-V testing and live environments.
• Handled project management & developed a data protection management action plan for an industry wide backup solution.
• Managed Microsoft environment (unattended windows installations, including MS surface).

Confidential, Tampa, FL

Project Manager, System Administrator

Responsibilities:

• Managed cloud operations data management (remote, helpdesk, backup, restore, etc.) and monitored Microsoft Enterprise infrastructure for availability.
• Collaborated with corporate customers to deploy customized company ITIL applications.
• Translated business requirements and led design sessions and documentation requirements (budgeting and SLA) to optimize product customization.
• Liaised with stakeholders across the board including engineers, developers, help desk, and senior IT Management.

Technical & Tools: ChangeGear, MS Azure, Amazon AWS, Internal Cloud & Bare Metal Datacenter PowerShell, SQL Server, IIS, Sharepoint, Windows OS, Scripting

Confidential, Portsmouth Region, NH

Project Manager, System Administrator, Administrative Network Architect

Technical & Tools: SonicWALL, Meraki, 4G wireless redundant backup connection, Citrix, MS Designs

Responsibilities:

• Prevented a major customer credit card security leak by creating a new segmented network and monitoring network for each environment after implementation.
• Developed a training package and trained all 800+ franchises, corporate employees and the corporate help desk on the new platform.

Confidential, Woburn, MA

Network Manager, System Administrator, Administrative Network

Technical & Tools: PowerShell, SonicWALL, Cisco ASA, MS Designs, Symantec, Continuum, Meraki, eClinical, Other Medical Database PCI Compliance Tools

Responsibilities:

• Achieved PCI and HIPAA compliance by rebuilding several networks in challenging medical settings.
• Restructured help-desk team to a field support format environment to prevent employees from operating randomly without software or platform.