Software Development Analysis Resume

PROFESSIONAL EXPERIENCE

Software Development Analysis

Confidential

Responsibilities:

Sole engineer to conducted foundation data and process improvement workshops
Installed and integrated BMC Remedy ITSM, wrote user's documentation for applications and conducted
LDAP, Crystal Reports and RightStar PKISSO integration
Developed a suite of custom applications to meet requirements outside of ITSM
Created customization into CMDB for FISMA based reporting
ServiceNow personal developer instance Portal and application branding using the branding editor in an effort to support SENS3 capture
Completion of many partner level for solution consultant
Created use cases for capture
Application branding, awareness for customers, email and LDAP integrations
MID Server configuration, creation of Knowledge Articles
Knowledge of on premise installation and configuration
Creation of Service Catalog items and Knowledge articles

Senior Remedy Developer

Confidential

Responsibilities:

Briefed SES and directors after an organizational exhaustive study related to the pros and cons for BMC Remedy and ServiceNow
Once given approval worked with the government customer to create project charter, project plan, hardware requirements and workshop documentation
Worked in lab to install BMC Remedy ITSM 8.1.2, Rightstar PKISSO, BMC Analytics and Dashboards created As - Built documentation

Program Manager/Principal ITSM Expert

Confidential

Responsibilities:

Principal Customer Technical Support

Confidential

Responsibilities:

Took full ownership of an issues working as a front-end to research and development, troubleshooting and debugging logs
Resolutions of issues resulted into known workarounds, product defect with a hot fixes or patch
Authored knowledge articles
Submit product requests for enhancements for future product releases

BMC Tooling Expert/Network Architect

Confidential

Responsibilities:

Performing installation, customizations and configuration of BMC Remedy ITSM, Service Request Management and Service Level Management on NIPRNET
Integration with LDAP, HP for auto ticket generation, and HP CMDB into Atrium CMDB
Author of client technical documentation for all products delivered
Responsible for architecture of VMWare builds of developer workstations to include server, database, and associated Confidential

Principal ITSM/System Administrator

Confidential

Responsibilities:

Part of a working groups conducted workshop for requirements to process improving the Army out of two custom applications into BMC Remedy ITSM 7.6 on SIPRNET
Installed ITSM 7.6 and integrated LDAP and DSO to multiple Remedy servers in every theater in the world on UNIX using Secure Shell (SSH)
Produced using DCO and Camtasia and conducted for user community
Worked with PHP programmers on the design of custom reporting dashboards for BMC Remedy

Remedy Developer

Confidential

Responsibilities:

Installed, configured custom PODS in BMC Dashboards 2.5, configuration of Service Request Management 2.x and AlarmPoint Systems on a virtual server
Configured of Lightweight Directory Access Protocol (LDAP) and Single Sign On (SSO) for user authentication in AR System 7.x
Monitored the performance and availability of the network, the BMC Remedy applications and supporting servers using Nimsoft, Indicative
Worked with tech writer to develop material using Camtasia software.

Senior Remedy Developer

Confidential

Responsibilities:

Installed BMC Remedy ARS 7.1, ITSM 7.0.0.2 and CMDB 2.1 in VMWare environment.
Upgrade of BMC Remedy Knowledge Management 5.3 to 7.1 with guidance from BMC product engineer.
Web Service integration into an Enterprise Service Bus for auto-generated Help Desk 6.0 tickets for multiple consumers.
Prepared for, exercise, and conduct COOP at alternative site
Worked with Information System Security Officer for security and accreditation of Remedy application for over a year