TECHNICAL SKILLS

• Windows Server
• Office 365
• SQL
• DHCP
• DNS
• WINS
• TCP/IP
• Group Policy
• VPN Tunnels
• MS Office
• Routers Switches
• Windows XP
• Vista
• Win 7
• Remote Software Deployment
• Symantec
• McAfee
• Virus Rollouts Various Backup programs

PROFESSIONAL EXPERIENCE

Confidential

Design Architect/Sr. Systems Engineer

Responsibilities:

• Applies knowledge and previous experience in Microsoft Active Directory migrations, configuration, testing, and deployment of all Microsoft virtualization and related technologies
• Strong knowledge and troubleshooting of group policies, PKI, replication, scripting, DNS and DHCP
• Ability to provide detailed documentation of complex environments
• Provide setup and support for DR situations as well as Business Continuity testing and planning
• Participated in multiple MS infrastructure projects by consulting, implementing, and/or migrating
• Experience with PBXs and other telecommunications provider solutions as desired for UC or Lync
• Demonstrated ability to problem solve, identify alternative solutions, and communicate best practices
• Install upgrade troubleshoot, VMWare, Citrix, EMC, Cisco UCS, HP Server and Network devices
• Exchange 2010 & 2013 Installs, upgrades on premise Hybrid and cloud (Office 365) and Health Checks
• SAN Storage Fiber Chanel and iSCSI connected

Confidential, Dallas, TX

Senior Systems Administrator

Responsibilities:

• Dell Server deployments for de - centralization of site databases, Windows 2003r2, and 2008r2 SQL Servers, Active Directory and DNS management, multiple Sites, SCCM, ITIL, PCI, SOX, Storage
• McAfee EPO management, Virus Scan Enterprise 8.7,8.8, MSME 9, Agent 4.6 configure policies and exclusions, deploy software patches and force policy compliance to appropriate servers based on containers visualize Enterprise server compliance via custom dashboards.
• Exchange 2010, DAGs, Lync 2010,
• Maintained DNS registrations and static entries as well as any DHCP scope issues
• Maintained and used GPOs to mitigate system vulnerabilities
• Setup VMWare POD with Nimble Storage array via iSCSI connections

Confidential, Oklahoma City, OK

Senior Exchange Engineer

Responsibilities:

• Implement GLOBAL Exchange 2010 messaging environment with a 5-9 million user requirement in a private cloud.
• Multi-Site redundancy with failover. DAG and SQL Clustering
• Server Backup, Recovery, and configuration. Commvault
• (CAS) Client Access Server, (HTS) Hub Transport Server, Mailbox Server, (ETS) Edge Transport Server, and (TMG) Threat Management Gateway.
• SAN Solution from Com Vault, Virtual servers via VM Ware ESX Hosts, monitoring and configuration tools (Tivoli, Tumbleweed, Blade Logic, SCOM, WSUS. Blackberry Server Integration (BES, BAS, and SQL) HP provided servers; Prolient DL380’s and BL460‘s. Remote management via RDP and ILO.
• McAfee EPO management, HIPS, Virus Scan Enterprise 7.6,8.7,8.8, DPS, MSME 8 and 9, Agent 4.5 and 4.6 configure policies and exclusions, deploy software patches and force policy compliance to appropriate servers based on containers visualize Enterprise server compliance via custom dashboards.
• Responsible for 3 AD Forests
• AD and Exchange Replication, Group Policy configuration and management
• Multi-factor authentication, PKI
• Exchange environment too large to effectively manage with the GUI almost all tasks handled in PowerShell 2.0
• Used DFS share at different sites to expedite software installs
• Maintained DNS registrations and static entries as well as any DHCP scope issues
• Maintained and used GPOs to mitigate system vulnerabilities

Confidential, Dallas, TX

Senior Network Systems Administrator

Responsibilities:

• Dell Server upgrades (hardware and software), Windows 2000, 2003, and 2008 Domain consolidation, Multiple standalone 2000 and 2003 Active Directory Forests to Single 2008 Active Directory forest with multiple Sites, Exchange 2003, 2007 and Office 365 implementations
• Installed/configured PowerVault/EMC Storage arrays Citrix Presentation Server Farm management and upgraded to Citrix ZenServer and ZenDesktop/ZenApp.
• Network architecture/design and administration of 19 sites across the US with on average of 3 to 9 temporary catastrophe job sites with complete setup of Voice and Data, VPN tunnels between Corporate offices and Disaster Recovery Site, copiers, document imaging\scanning, Vendor consolidation with implementation of a hybrid MPLS backend. InStar has gone thru 3 ownership changes to date as well as 4 acquisitions to expand the operations and national presence.
• Implemented Group policies to assist IT's ability to respond to users' needs and requests, Security policies to conform to Industry Standards as well as the requirements of our affiliates.
• Recommended and Instituted various cost saving measures that have improved efficiencies as well. For Disaster Recovery; offsite storage of all server backups using Acronis to convert them to Virtual Hard disks and mount to virtual machines managed by Microsoft Virtual Machine Manager this is tested quarterly.
• Office Communications Server 2007

Confidential, Dallas, TX

IT Manager

Responsibilities:

• Responsible for entire Infrastructure, 3 sites across Texas, Windows 2003 AD Forrest, Exchange 2003, SQL 2000, Symantec Anti-virus 9/10 corp. edition, Barracuda Spam Firewall, Right Fax and Esker Fax, Toshiba Phone System digital and VoIP, Symantec / VERITAS Backup Exec.
• Negotiated Copier contracts, Voice and Data contracts
• Configured and managed Sonic Wall VPNs between office sites

Confidential, Dallas, TX

Project Engineer

Responsibilities:

• Citrix Server 3.0 Farm Upgrade, Parallel install of new 46 server farm with Secure Gateway and MSAM. Servers were Compaq DL380’s. Published Apps not published desktop. Load Balancing using windows load balancing for MSAM as well as F5 Big IP for the Secure Gateway’s. Windows 2003 sp1 and IIS 6.0.

Confidential, Dallas, TX

Senior Analyst

Responsibilities:

• Tier 1, 2, and 3 support Lotus notes, PC OS related issues (roaming profiles, remote access, Mainframe sessions, DHCP, DNS, WINS) Have assisted in revisions for Dept SOP and was instrumental in providing research, documentation and presentation of new tools and technologies to facilitate Team production.
• Remote access connectivity via Citrix Metaframe Presentation Server 3. Upgraded from Citrix MetaFrame Presentation Server 1.8.Currently support customers/users with connecting to Citrix with ICA client 8.1, 8.0, 7.3. Support published apps by clearing sessions in the CMC console and shadowing users.
• Remote desktop support/used SMS, VNC, PCAnywhere, remote desktop in win2000/XP, and WebEx. Intel Netview for routers and switches, HP Open View, Dell Openmanage, IBM Tivoli, VMWare and various other tools specific to certain types of hardware as in array managers for raid arrays.
• Monitored back-ups and file replication between all sites to protect against data loss. Assisted with Windows 2000/2003 Active Directory and NT Server Administration.
• Migrated from NT 4.0 and Novell 5 to Windows 2000/2003.

Confidential, Austin, TX

Enterprise Expert Center Support Specialist

Responsibilities:

• Tier 3 Gold Level Support for all PowerEdge servers. Power Vault / EMC Storage (SANS, Tape Backup), All OS's, all environments, Case Management from contact until resolution.
• Clients like Wall-Mart, GM, Ford, EDS (Dow Chemical), PSEG, All Branches of the Armed Services, CON ED, and Various Government divisions as well. Extensive experience using Veritas Backup Exec from version 6.5, 7.0, 7.5, 8.0, and 8.5.Remote desktop support/used SMS, VNC, PCAnywhere, remote desktop in win2000/XP, and WebEx. Intel Netview for routers and switches, HP Open View, Dell Openmanage, IBM Tivoli, VMWare and various other tools specific to certain types of hardware as in array managers for raid arrays. DELL CERTIFIED ENTERPIZE SYSTEMS EXPERT

Confidential, San Antonio, TX

Networked Systems Integrator

Responsibilities:

• In house Network Administrator, Deployed company wide Windows 2000 and Windows XP Pro to all workstations.
• Installed Exchange Server 2000 and setup distribution lists, instant messaging, group calendars, and designed and implemented disaster recovery procedures. Fixed WINS and DNS resolution issues instituted clustering and load balancing to attain a high degree of availability.
• Installed digital copiers and printers on various client networks, Win NT, Novel 6, and Win 2k with AD. Setup and implemented network scanning vie SMTP and Exchange.
• Managed 7 Windows 2000 servers w/AD provides support for 75 plus users in house.
• Provided support to client base of over 2000 half of which have client server networks. Remote desktop support/used VNC, PCAnywhere, remote desktop in win2000/XP, and WebEx. Intel Netview for routers and switches, HP Open View, Dell Openmanage, IBM Tivoli, VMWare and various other tools specific to certain types of hardware as in array managers for raid arrays. Network integration of various printer brands connected to Windows and Unix/AIX based servers and networks. Connected Xerox, RICOH, Cannon, HP, and Lexmark Printers and Copiers.
• Troubleshot printer installations issues with PSM or IPM.
• Monitored back-ups and file replication between all sites to protect against data loss

Confidential, South Brunswick, NJ

Support Specialist

Responsibilities:

• Assisted with Windows 2000 Advanced Server, Active Directory, SQL 7.0/2000, Exchange 5.5, and NT Server Administration for over 10,000 users located around the world.
• Monitored file replication between production and staging environments using various programs, Secure Copy, Veritas Volume Replicator, and Legato.
• Provided employees and remote users/sites with 3rd level remote access support; used remote control utilities such as SMS, Timbuktu, VNC, and PCAnywhere to configure systems, e-mail clients (Outlook 98 / 2000, XP), and troubleshoot servers. Provided support for Windows Terminal Services as well as Citrix.
• Walked employees through connecting to the network via dial-up and/or installing VPN. Used ACE/RADIUS to validate user access to the network.
• Resolved connectivity issues between various Departments, Groups, Sites, and Domains.
• Worked closely with and for various departments on software upgrades, role outs and problem resolutions.
• During the corporate roll out of Windows 2000, Ghost and RIS were used to setup client PC’s.
• Scripted the unattended installation of Windows and Office 2000 SP1a on remote departmental PC’s.
• Used REMEDY to track problems to resolution. Modified login scripts that effect mapping folder shares, network printers, synchronization of the computers clock, and installation of SMS published software updates.
• Remote desktop support/used VNC, PCAnywhere, remote desktop in win2000/XP, and WebEx. Intel Netview for routers and switches, HP Open View, Dell Openmanage, IBM Tivoli, VMWare and various other tools specific to certain types of hardware as in array managers for raid arrays.