Network Engineer II Resume Bedminster, NJ - Hire IT People

SUMMARY:

10+ years of strong network troubleshooting, analyzing and problem resolution skills.
Works well autonomously and as a team player.
Great customers focus and time management with consistent resolutions of time - critical technical issues.

PROFESSIONAL EXPERIENCE:

Confidential, Bedminster, NJ

Network Engineer II

Responsibilities:

Hands on experience working with Cisco PIX, ASA & Stonegate firewalls, OSPF, BGP, EIGRP, HSRP, Spanning-tree, QoS, Policy Routing technologies, Juniper & Cisco VPN Concentrators, Cisco CSS, CSM & BIGIP F5 LTM (9.x, 10.x), ASM, iRules Load Balancers, Blue Socket & Aruba wireless, TACACS+ and Radius Authentication, Steelhead Riverbed wan optimization, Proventia IPS, RSA Envision, LogLogic & WireShark logging, Solarwinds Orion, Cirrus, Netflow & Engineers toolset, SNMP, Network Nightmare, Clarify and Remedy (LanDesk & Magic) ticketing systems.
Monitors and manages centralized ticketing system queues along with providing on-site and remote office end-user technical support of all higher-level and complex network issues.
Coordinates with the offshore, Level 1 support team to ensure both the foreign and domestic support teams
Provides a consistently high level of customer service and support to end-users while continually meeting and exceeding Service Level Agreements (SLAs).
Provides training and “how-to” instruction for end-user support requests.
Work closely with management and across the IT organization on technical project deployments.
Assists management in technical project planning and budget allocation for desk side product life cycles.
Researches and identifies new and emerging technologies to reduce costs and presents to management.

Network Engineer

Confidential

Responsibilities:

Monitored centralized ticketing system queues and provided lower-level end-user technical support of network issues, switchport, vlan and wireless administration.
Remote site commissioning, support and decommissioning.
24/7 on call rotation for escalation of down circuits, production and client reported issues.

Hardware Team Leader

Confidential

Responsibilities:

Production Manager backup
Supervise repair, new installs and personalization of laptop computers for 18 clients with 26 technicians. Archive/Restore, configuration of MS Outlook, Lotus Notes, RSA and Client Databases, Asset management and RMA.
Document procedures and checklists through Standard Operating Procedures and Work Instructions.
Onsite client training \ support.