SUMMARY:

Experienced Information Technology Specialist offering leadership, integrity, and a can do attitude.

TECHNICAL EXPERTISE:

Hardware: Hewlett - Packard - trained in repair of most model printers, scanners, laptops and desktops; IBM Thinkpad - trained in repair of all desktop models, Dell, blackberry, Ipads, Iphones, Droid smartphones

Software: Macromedia Director, Dreamweaver, Flash, FrontPage, Adobe Photoshop Series, Microsoft Word, Excel, PowerPoint, Outlook, Access, Microsoft Internet Explorer, Firefox, Chrome, Netscape Navigator, Cisco Systems VPN, SecurID RSA Systems, iPass, Credant Encryption Agent, Desktop Remote Control Tools, Symantec, Sygate FireWall, Mcafee Enterprise, Lotus Notes 6 & 8, Track-it ticketing system, Peregrine ticketing system, Spiceworks Ticketing, Service Desk Ticketing, Ghost, iCloud, VOIP

Programming Languages: HTML, Visual Basic

Operating Systems: Microsoft Windows 3.11, DOS, ’95, ’98, ’00, NT, ME, XP, XP- Tablet Edition, Vista, Windows 7, Linux Redhat, Linux Ubuntu, MAC OS, Leopard, Lion, Android

Server and Networking: Active Directory, Windows Server 2000 & 2003, TCP/IP, Routers, Wireless, iCloud, Cabling, dropbox, Switches, VMware, SMTP, ShoreTel, Avaya

WORK EXPERIENCE:

Confidential

Sr. Systems Administrator

Responsibilities:

• Planning and implementation of desktop/laptop upgrades
• Create/maintain laptop images. (Ghost)
• Administration of Linux (Redhat) and Windows systems and operating systems
• Help Desk Support
• Analyzed LAN/WAN to determine what were the major problems and improvements needed to be made to the network infrastructure.
• Triage, record status and system changes using service desk ticketing/change control systems in accordance with defined processes and SLA’s
• Mac OS X and iOS troubleshooting, repair, imaging, backup
• Iphone Support (3g/4/4s/5) - Create MS Exchange accounts, secure phone, add/remove apps, keep iOS updated, backup with cloud & itunes
• Support ipads, Mac laptops and desktops hardware, software. Test new Mac equipment for possible end user use
• Maintain IT based controls and processes around system access rights and security administrative control of tape backup inventories
• Provide accurate and creative solutions to customer problems of moderate complexity to ensure their continued productivity
• Perform system audits, network scans to ensure all systems are secure, performing optimally and adhering to define IT based controls
• Work extensively with Windows XP, Windows 7, Windows Server 2003, 2008, Active Directory, Group Policy, WSUS, and Microsoft Exchange
• Oversee maintenance and support of all network infrastructure using Cisco switches, routers, ASA, F5 load balancers, and other typical network vendors.
• Configured and maintained Active Directory.
• Started to move HPC linux systems over to VMware to help company save money

Confidential

System Administrator

Responsibilities:

• Perform PC repairs (hardware/software).
• Data recovery and rebuilds
• Create documents for users/IT team
• Troubleshoot Thinkpad Laptop’s, Ipad 1 & 2, IBM Desktops, applications (Norton Anti Virus, IE, Firefox, Chrome, VPN, Remote desktop) Windows XP and 7.
• Maintain desktop assets and track within ticketing system
• Interact closely with I.T. teams to resolve complex technical issues.
• Support MS Outlook (Sync Iphone, Droid, Blackberry for mail), Office, Adobe, Webex
• Work closely with encrypted data and drives
• Administered user accounts/group policy through active directory
• Planning and implementation of desktop/laptop upgrades. (IBM, HP,)

Confidential

Owner

Responsibilities:

• Commercial Janitorial (Buildings ranging from small offices to 900,000 sq. ft buildings.)
• Mange 10 employee’s
• Create extensive IICRC, documentation for all employees
• Maintain business books, job bidding, inspections and direct contact with clients, Project leader
• Run top of line equipment and cleaning agents. One of 3 businesses’ that use new cleaning technology equipment (no wand)
• Business has grown by word of mouth. Over 400 Residential clients, extremely large amount of high end commercial clients
• Help clients extend the capital investment in their carpets/VCT tile

Confidential

Lead Desktop Technician

Responsibilities:

• Planning and implementation of desktop/laptop upgrades
• Planned from start to finish upgrading entire company to new desktop/laptops
• Perform PC repairs (hardware/ troubleshoot software via remote desktop). Data recovery and rebuilds
• Creating, Installing, configuring and maintaining the Virtual Machines, installing Guest Operating Systems like Windows, Linux.
• Setup and deploy Mac iPad 2 to users. Create accounts for cloud backup, install software
• Order Mac equipment through Apple vendor to meet our designers needs
• Distribute and assist executives/VP’s with iphones, setting up email accounts, tracking device, apps, security, customizing to their specific needs
• Deployment and configuration Virtual Servers
• Maintain desktop/laptop images using Ghost. Windows XP & 7
• Maintain desktop assets and track within ticketing system
• Migrated data centers and converted physical servers to virtual servers using VMware and HP blade servers, resulting in a reduction of rack and power usage, decreased downtime during maintenance and upgrades, and improved management and monitoring
• Tested Confidential based applications on Windows 7 before upgrade project
• Repair broken screens on iphones - replace with new glass

Confidential

Remote Support Tech

Responsibilities:

• Negotiate with pc hardware vendors to successfully execute claims for warranty repair parts.
• Perform PC repairs (hardware/software) for over 100 different locations across the United States via mail-in service “depot” process for laptops/desktops/monitors
• Completed all PC repairs/upgrades on average within 24 hours of the date received for service on over 1900 computers in a year
• Processed orders for replacement PC equipment and software totaling over $100,000 in a year
• Performed successful data recovery and data transfer on encrypted drives
• Provided third level phone support to customers who purchased proprietary Paylink software (avg 15 to 20 calls a day)
• Provided level two phone support to internal employees needing assistance with corporate owned laptops/desktops via phone and remote desktop (avg 30 to 60 calls a day)
• Provided level two phone support on 125 different applications including printers, networking, user accounts and on going projects. (ex: Converted from Netscape mail to MS Outlook)
• VPN and Blackberry Support to executives and sales reps
• On Site PC Tech - New Equipment Deployment Taskforce (1 year)
• Traveled weekly to various locations around the United States to upgrade and support the branches to IBM desktops and servers to Windows 2000.