Team Lead Resume Profile

OPERATIONS MANAGER

Business Services Professional

Highly skilled financial services professional experienced in strategic analysis of multiple platform programs, Business Development and Training for high levels of compliance and engagement.
Expert in Microsoft Windows Silver and Bronze awards
Expert in MS Office Suite for production improvements
High level of Interpersonal skills and Leadership Skills

Senior Operations Representative

Confidential

Team Lead for Systems User Acceptance Testing

Provided Leadership to a cross departmental team setting up hardware and software as well as completing testing on 92 forms in 11 tax types including refunds and payments.
Verify and Update Requirement Matrices/forms from developers
Develop/update matrices for testing applications and Rules
Ensure all issues are resolved/Regression tested within 24 hours

Night Shift Supervisor

Data Analyst

Reviewed Dept. KPH/Hours to provide a tool to increase production accountability compliance.
Analyzed data to improve output and provide feedback to staff on production
Techniques provided 5-30 improvement in earned hours over 5 applications.

Data Capture Team Lead

Oversaw assignments for 35 employees in 6 applications
Ensured all work was completed by EOD, each day.
Provided resolution of issues both technical and interpersonal through coordination across Departments

Trainer/Team Lead

Confidential

Team Lead for Systems User Acceptance Testing

Provide Leadership to a cross departmental team testing software as well as completing testing on 92 forms in 11 tax types.
Verify and Update Matrices/forms from developers
Develop/update matrices for testing applications and Rules
Ensure all issues are resolved/Regression tested within 24 hours using JIRA

Team Lead Production

Coordinated training to meet Confidential and NYS compliance standards
Increased production by 50 through use of team generated goals
Oversaw assignments for 52 employees
Provided resolution of issues both technical and interpersonal through coordination across Departments
Reviewed Dept. Forms per Hour to provide a tool to increase production accountability compliance.
Analyzed data to improve output and provide feedback to staff on production
Techniques provided 10-50 improvement in forms processed during peak